Mercedes-Benz Of Tacoma

No follow up with your service I have done a lot of business before but for some reason, every time I have to make the call into the dealership to obtain information. I left my car I have done a lot of business before but for some reason, every time I have to make the call into the dealership to obtain information. I left my car (did on purpose for 7 days) my car there for 2 weeks. No call, not text, no email. Not until I called the Service Manager (which I prefer not to do) did i start to get responses. Side from that, I feel I took possession of a car that was claimed to be fixed however additional work needed to be done so the level of repair service I also question. I have decided that 3 strikes with them is enough and will move on to another shop. It's a shame that as a Mercedes shop, such poor service and work. More

Outstanding service! I came on the wrong day for my appointment by mistake, and the service department fit me in. I really appreciated it, since I have to drive an hour to I came on the wrong day for my appointment by mistake, and the service department fit me in. I really appreciated it, since I have to drive an hour to get there. More

It could have been better. See my other comments. Overall, they seem to be good people with good I tensions. We had an issue while buying the car, and one concern since. We agreed to but the car on a Overall, they seem to be good people with good I tensions. We had an issue while buying the car, and one concern since. We agreed to but the car on a Saturday. There were three things that needed to be done before delivery. We were first told Monday afternoon or Tuesday morning. On Monday, they said it would be Tuesday afternoon. On Tuesday, they said Wednesday by 3 OM at the latest. When we arrived at 3PM on Wednesday, it wasn’t ready. They called on Thursday late afternoon and said it was ready. By then it was too late for us to make it work. We picked the car up Friday, 5 days later than what we were originally told. When we bought the car we were under the impression it had adaptive cruise control. It does not, which is very disappointing. While we didn’t ask that question directly, we were told that the sped limit would show up with the navigation system. It does not - apparently this come with the adaptive cruise control. More

Absolutely amazing!!! Knowledgeable, professional, caring, friendly, attentive people who work there. We were amazed by welcoming feeling and easy approach. Great prices an Knowledgeable, professional, caring, friendly, attentive people who work there. We were amazed by welcoming feeling and easy approach. Great prices and large inventory. Thank you very much for great customer service! More

Professional service Angel was amazing. Demonstrated high level of knowledge and professionalism from the time I met him until his follow up call a few days ago Angel was amazing. Demonstrated high level of knowledge and professionalism from the time I met him until his follow up call a few days ago More

excellent They have a friendly environment. Our sales agent, Tim, was very patient with us. I can say that we had a good experience in this dealership. They have a friendly environment. Our sales agent, Tim, was very patient with us. I can say that we had a good experience in this dealership. More

Great service on warranty work The rear hatch on my GLC 300 was making noise when on rough surfaces. The technician worked on it for about four hours. He said he could not find th The rear hatch on my GLC 300 was making noise when on rough surfaces. The technician worked on it for about four hours. He said he could not find the problem. What ever work he did, did in fact fix the problem. I am very happy with the results. Thank you Mercedes of Tacoma. More

Recent service experience The experience begins with a friendly greeting, a clear discussion with the Service Advisor of the service to be done and completion of service work i The experience begins with a friendly greeting, a clear discussion with the Service Advisor of the service to be done and completion of service work in a timely manner. Overall, the experience was very professional and pleasant. More

Very caring They addressed all of my concerns. Other than my stereo and the bad news that I got regarding the issues with my car I was very satisfied. They addressed all of my concerns. Other than my stereo and the bad news that I got regarding the issues with my car I was very satisfied. More

Amazing staff I recently purchased a brand new sprinter van from Mercedes Benz of tacoma for my business. They were amazing they worked with me to be able to help m I recently purchased a brand new sprinter van from Mercedes Benz of tacoma for my business. They were amazing they worked with me to be able to help me get the van I wanted and needed. Jim foster is an amazing salesman and not pushy at all. Would highly recommend him and Troy in finance for anyone looking to buy anything from Mercedes. Thank you so much! More