Mercedes-Benz Of Tacoma

Smooth no drama e-z On-time. Work was done without surprises smooth in and out I liked it. Kory explained what had to be done. Puppy food for the dogs was over the top. T On-time. Work was done without surprises smooth in and out I liked it. Kory explained what had to be done. Puppy food for the dogs was over the top. The salesman connected my phone to the car. The car came out shiny, clean, and happy. More

Good buying experience Overall, the buying experience was favorable. Arnie was great to work with. He was very attentive and knowledgeable. The one criticism with the proces Overall, the buying experience was favorable. Arnie was great to work with. He was very attentive and knowledgeable. The one criticism with the process was the length of time it took. It seemed too long of a process when there was no trade in and no financing. More

Great Service Drop off was quick and efficient with loaner waiting. Service was completed in right amount of time for right amount of money. Communication during se Drop off was quick and efficient with loaner waiting. Service was completed in right amount of time for right amount of money. Communication during service was great. Pick up was just as efficient and felt like none of my time was wasted waiting. Service Rep was the best! What more could you ask? More

Experience Excellent customer service and a friendly and professional staff. Service on our vehicle was performed as promised . The entire process was profession Excellent customer service and a friendly and professional staff. Service on our vehicle was performed as promised . The entire process was professional and prompt. Very easy to work with. More

Beautiful Sprinter To start Jim Foster is an expert on Sprinter availability and options... We decided to change from a truck with a camper to a Sprinter when they came To start Jim Foster is an expert on Sprinter availability and options... We decided to change from a truck with a camper to a Sprinter when they came out with 4wheel drive. We tow a boat and need a camper so beginning with a 144 4wd we will create a camper that fits our needs and be able to tow our boat. The tough part is selling the truck with or without the camper. Jim was able to take our equipment in trade for the van which I did not think would be possible. This dealer made it happen! More

Service Love Love Love the team at MB in Fife. They are always knowledgeable and go above and beyond for their customers! Brandon exceeds every customer servi Love Love Love the team at MB in Fife. They are always knowledgeable and go above and beyond for their customers! Brandon exceeds every customer service standard imaginable. More

Great service and very friendly. Monica was friendly and service was fast. I was able to drop off my car and get right into another Mercedes. No hassle or waiting time. Monica was friendly and service was fast. I was able to drop off my car and get right into another Mercedes. No hassle or waiting time. More

new purchase of a CPO GLC300 4Matic It took several weeks to locate the right car, but Drew and Jay did a great job sticking with me to find just the right one! IF there was a downsid It took several weeks to locate the right car, but Drew and Jay did a great job sticking with me to find just the right one! IF there was a downside to the purchase, it would be that it took several hours to negotiate, talk to the manger, talk to the manager's manager and then get into finance. They were busy on a Saturday evening, but 5 hours seemed extra long for a car buying occasion. I purchased at CarMax earlier this year and the whole process took 1.25 hours for the same thing from looking to out the door with financing. Traditional car dealers need to pay attention to the length of the sales process... But the car is great, and everyone at Larson Mercedes is friendly! More

New purchase Just drop in to se rig we could trade up. Tim was excellent and explained all options. We decide on a new AMG SUV and we love it. Just drop in to se rig we could trade up. Tim was excellent and explained all options. We decide on a new AMG SUV and we love it. More

I still cant wrap my head around my visit here I went to this location to change a headlight bulb, easiest thing on the car to fix, but yet and still I ended up leaving in a loaner car. Why, becaus I went to this location to change a headlight bulb, easiest thing on the car to fix, but yet and still I ended up leaving in a loaner car. Why, because the tech broke a a coolant cord and fluid spilled out all over the engine area. He then explained that my car was a piece of sh*t because the year of the vehicle has a lot of problems, (Im not making this up). He then told me he was too busy to fix this sh*t and tried to tell me to go back inside and explain what happened to Rachel at the Service desk, to which I said absolutely not. When we go back inside he tells Rachel what happened and simply walked off. I was in so much shock I still haven't been able to process this level of service as it was the worst I have experienced ever in anything. Rachel at the service desk was nice and she set me up with a loaner but the damage was already done it through my whole day off because I was on my way to the airport to pick up a family member, while in the middle of a work day (total inconvenience in all honesty im not a complainer either). The only plus was Rachel, she did a great job under the circumstances but ill still continue to go to the Seattle location for my needs, I have a 17 CLS 550 that these guys will never ever touch, this was my wifes car and was supposed to be a quick stop that literally turned into a nightmare. More