Mercedes-Benz Of Tacoma

Very professional service Very friendly and professional service staff. Was greeted as I entered and took only a short time to arrange my transport back to my office. The car s Very friendly and professional service staff. Was greeted as I entered and took only a short time to arrange my transport back to my office. The car service was completed on time with no issues. More

Erik was professional and efficient. Had an issue with a couple of the plastic electric window toggles...even though I was scheduled to come in for service by the scheduler who did not check to see if parts couple of the plastic electric window toggles...even though I was scheduled to come in for service by the scheduler who did not check to see if parts were available (one was; one wasn't)...when I did arrive, Erik found out about part deficiency and we formulated plan to get the work accomplished. A comment about being able to drop off...twice upon arrival the drive to the covered bay has been blocked with vehicles either occupied or empty...while the bay is nearly empty...I've had to either people to move or go find someone...both times no one has been servicing the outside drive. More

Everything was wonderful. Brandon always takes good care of me— Chris lee is a nice man and very helpful and informative! Great team Mercedes of Fife has:) of me— Chris lee is a nice man and very helpful and informative! Great team Mercedes of Fife has:) More

Repair minor glitches in SUV hatch area. Oscar Cerna is a most attentive and thorough service tech. He is also most pleasant to deal with and makes sure all of your requests for loaners etc. Oscar Cerna is a most attentive and thorough service tech. He is also most pleasant to deal with and makes sure all of your requests for loaners etc. happen. More

Oscar is always very respectful accommodating and empathetic. I really appreciate his human touch he applies to each individual session I find myself going through to keep my car in running shape. empathetic. I really appreciate his human touch he applies to each individual session I find myself going through to keep my car in running shape. More

Great Erik lept me in the loop and communicated progress and the issues as well as helped talk to the warranty company relating to payment processing Erik lept me in the loop and communicated progress and the issues as well as helped talk to the warranty company relating to payment processing More

Awful service completely unprofessional total xxxx show Just awful! If you like slow, bad, overpriced service with an emphasis on upselling service you don't need then your in luck! Mercedes alleges to be Just awful! If you like slow, bad, overpriced service with an emphasis on upselling service you don't need then your in luck! Mercedes alleges to be the best, the best at what? I own 2 Mercedes that I have been bringing to Mercedes Tacoma but never again after this last experience, I will drive further to Seattle or Bellevue Mercedes to avoid this dealership at all costs. More

I dropped my car off the night before service and it was ready when they told me it would be. All staff were very friendly and helpful. ready when they told me it would be. All staff were very friendly and helpful. More

Mercedes-Benz of Tacoma is the Best! I dealt with Erik on a Service A for my new vehicle and he was great. Timely, responsive and thorough. I highly recommend Mercedes- Benz of Tacoma. I dealt with Erik on a Service A for my new vehicle and he was great. Timely, responsive and thorough. I highly recommend Mercedes- Benz of Tacoma. More

good but Everything seemed in order except I was charged for a gallon of windshield washer fluid, when they in fact, did not add any to the reservoir. It was o Everything seemed in order except I was charged for a gallon of windshield washer fluid, when they in fact, did not add any to the reservoir. It was only $6 but still... I did not notice this discrepancy until I got home. Overall Jennifer was very friendly and eager to help. I appreciated her service, which was a vast improvement over the previous Sprinter service person. i was provided a loaner when it was evident they were not going to be able to complete the service by the prescribed time, so that was very much appreciated. More