Mercedes-Benz Of Tacoma

We were very disappointed that we were not told that we didn't have Satile radio, tell after the deal was done. Through the ending of the demonstration of our car deal. didn't have Satile radio, tell after the deal was done. Through the ending of the demonstration of our car deal. More

make appointment to get service B done for my car have to keep my car for 2 day which I do not understand by the time I pick up my car the next day I open my door my car look like a garbage I got yelled at b keep my car for 2 day which I do not understand by the time I pick up my car the next day I open my door my car look like a garbage I got yelled at by the person who was working there because the door was wide open and I went inside and stand there for 20 minutes to get my car I got treated pretty badly this is never happened to me before the lady who was helping me was outside talking to her boyfriend she know I was there and she could not even tell me anything terrible service she make me pay online That I do not know I have to pay an extra fee when I asked so she say I don’t know anything about that I pay over $700 for service B Wish I don’t understand why all I asked is what I’m paying for the lady was being too rude I should not be treated this way I can go on and on but I don’t want to talk about it anymore More

It was made abundantly clear when we inspected the diagnosed areas that the tech hadn’t even looked at it. Spent unnecessary money on repairs and diagnostics that could have been avoided. Tried callin diagnosed areas that the tech hadn’t even looked at it. Spent unnecessary money on repairs and diagnostics that could have been avoided. Tried calling 8 times, left messages with Oscar multiple times. No calls back. Service was bad enough that upon decision to buy a new vehicle after dealing with this, we have decided to never buy a Mercedes again if this is indicative of the service we can expect. Bought a 2020 Subaru ascent instead, when we had been looking at the GLEs up to that point. More

Car returned back to me with LESS mileage than it had when dropped off. Texted photo. Never got call back. Why did you rollback mileage? when dropped off. Texted photo. Never got call back. Why did you rollback mileage? More

Personable happy with the work that was done. We appreciate that it was done same day. So that we could get back to work with out any more delays. Jennifer was pleasant to do business with. appreciate that it was done same day. So that we could get back to work with out any more delays. Jennifer was pleasant to do business with. More

Sprinter 2019 Jim is the best guy to assist with Sprinters. Overtime we purchase vehicle he is the one to assist us. Would definately buy next vehicle with his h Jim is the best guy to assist with Sprinters. Overtime we purchase vehicle he is the one to assist us. Would definately buy next vehicle with his help. More

Nice Experince It was so nice to be greeted by someone that made us feel welcome when we first arrive. The salesman (Jason) was so professional and kind he made sur It was so nice to be greeted by someone that made us feel welcome when we first arrive. The salesman (Jason) was so professional and kind he made sure that if he didn't understand something he would go to one of the other sales guy. I want to thank you guys and the Finance guy for laughing and having fun with us regardless under circumstance that we are facing now. You keep serving your customers and making them feel comfortable. Thank you, Debora A. Akres More

Jason completed all the work needed! Had to have my fuel tank replaced due to a faulty gas gauge and the team did a great job even while trying to staff during the CoVid outbreak. I appr Had to have my fuel tank replaced due to a faulty gas gauge and the team did a great job even while trying to staff during the CoVid outbreak. I appreciate their ability to squeeze me in within a few days. I would have liked to have my car vacuumed on completion. That is something other MB dealerships do on service. More

instalation of navigation chip took forty days! No one there returned my calls. I took the car to the service department to get the navigation chip installed. after two hours, I was told they couldn No one there returned my calls. I took the car to the service department to get the navigation chip installed. after two hours, I was told they couldn't install it. And they would call me in a week. they never did. I then called the service department and was told that they would check with someone and call me back in five minutes. NO one did! I finally called MB USA. I was informed that the dealership was not following company procedure. It was only after my call to MB USA and talking to tyler. That the service manager at Tacoma made an appointment to pick up my car and solve the problem. I feel I was lied to, ignored and left hanging for forty days. Until MB USA got involved. Milton Shoemaker. More

Did more than I expected. 3 1/2. APPOINTMENT. But they did everything. it was my 2nd year service. I've had my MERCEDES 2 years. I'd never buy anywhere else. There are and were FANTASTIC. thank a milli did everything. it was my 2nd year service. I've had my MERCEDES 2 years. I'd never buy anywhere else. There are and were FANTASTIC. thank a million. all at no charge. Even new wipers thanks much. More