Mercedes-Benz Of Tacoma

Very good. Efficient With COVID everything is questionable. Will service be open, enough staff, long waits, didn't know what to expect. The deal was very good, fast and r With COVID everything is questionable. Will service be open, enough staff, long waits, didn't know what to expect. The deal was very good, fast and respectful of maintaining a safe environment. More

Unprofessional, forgets a lot of things easy things to do in my car. I paid about $1200 for the service and they forgot to put the steel plate under my car on. They didn’t have the bolts. Charged me somethin in my car. I paid about $1200 for the service and they forgot to put the steel plate under my car on. They didn’t have the bolts. Charged me something that I didn’t get serviced for (windshield fluid) didn’t try to help when I asked about it. Just said uhh go to another dealership lady. also my friend had recently went here had a horrible experience with them forgetting to put parts in his car. What is going on you guys? I don’t remember who I worked with but you guys also missed spelled my name and won’t correct it. My name is Phansa Chaonpoj. Not Phanda lmao More

Never answer they phone !!! totally a turn off, upper management promises to help me out , NEVER RESPONDED, LEAVING MAGGEGES AFTER MESSAGES ...IM SORRY BUT BUSSINESS IS BUSSINESS. I DONT EVEN CALL THE management promises to help me out , NEVER RESPONDED, LEAVING MAGGEGES AFTER MESSAGES ...IM SORRY BUT BUSSINESS IS BUSSINESS. I DONT EVEN CALL THERE ANYMORE, SERVICE CENTER, JUST AS BAD ARE WORSE More

excellent work with all the problems right now with the virus they fixed our non-running car on schedule. Kept us informed during the whole process. Thanks Monica. with all the problems right now with the virus they fixed our non-running car on schedule. Kept us informed during the whole process. Thanks Monica. More

Very informative even in these trying times! Pleased that we were greeted promptly and the serviced was preformed to our schedule and needs. We will make you our place of service for all our vehi Pleased that we were greeted promptly and the serviced was preformed to our schedule and needs. We will make you our place of service for all our vehicles. Thanks! More

End of lease purchase It was pretty painless except for the fact that it took 3.5 hours to purchase the vehicle paying with cash. Seems like they could do this quicker. It was pretty painless except for the fact that it took 3.5 hours to purchase the vehicle paying with cash. Seems like they could do this quicker. More

A dealer that goes above and beyond to take care of people I can't say enough good things about this dealer. I purchased the Sprinter from them and then moved out of town. When traveling back in the area, I I can't say enough good things about this dealer. I purchased the Sprinter from them and then moved out of town. When traveling back in the area, I had an issue with the Sprinter. They jumped right on it to get it repaired. Thank you for such a great job! More

Sorry but people to not hear my words I asked for a part number. I got 1 of 2 installed. Never said I wanted to have the part installed. Its nice he did it, but I asked for the part number I asked for a part number. I got 1 of 2 installed. Never said I wanted to have the part installed. Its nice he did it, but I asked for the part number only. Prices are fair and I believe the work is done properly the first time. They discovered a problem and fixed it. So here is a question: Service writer says that "the bank charges 3% for credit cards", so I use a debt card anyway. But, as a 40 year banker, I know this 3% credit card discount can be negotiated, sometimes as low as 1%, therefore, I think you are misstating the situation. If you are charging a 3% charge for credit cards, fine. But, you should not say it is the bank's charge unless it really is. And, if you are being charged 3% by your bank, you need to negotiate that discount right away. More

Very professional in difficult times Dealership is doing a very good job in lieu of covid 19 pandemic. Everything went smoothly and personnel were courteous and friendly. The new Sprinter Dealership is doing a very good job in lieu of covid 19 pandemic. Everything went smoothly and personnel were courteous and friendly. The new Sprinter/Metris area is exceptional and takes pressure off the regular service area. As always the drive back into the regular service area is fascinating. Where else can you see two R8 V10s back to back or a GT3 surrounded by 911s. More

Honesty • The dealership when moving my motorhome did some slight damage. The driver was honest and reported it. The dealership is going to be making it right • The dealership when moving my motorhome did some slight damage. The driver was honest and reported it. The dealership is going to be making it right. Thank you!! More