Mercedes-Benz Of Tacoma

Yearly maintenance Happy to see all the staff and the place following the social distancing and wearing mask . Ms Monica is very nice and very pleasant to talk to. I tru Happy to see all the staff and the place following the social distancing and wearing mask . Ms Monica is very nice and very pleasant to talk to. I trust my car to do maintenance every year More

Amazing Experience! Gurlal & Andrew provided great from start to finish and Gurlal follow-up after our purchase to make sure everything is going great has been exceptiona Gurlal & Andrew provided great from start to finish and Gurlal follow-up after our purchase to make sure everything is going great has been exceptional! Everything you would expect from Mercedes and the Larson Group. More

Customer comments When people come to work, they should be ready to work the minute they come in. Customers shouldn't have to wait long to be helped depending on the When people come to work, they should be ready to work the minute they come in. Customers shouldn't have to wait long to be helped depending on the circumstance. All service was good except when I had to talk to the finance person. This is the difference between Americans and Asians. Asians are always ready to work. I asked to talk to the finance person the other day when I was at the dealer for service. The gentleman told me to wait in the lounge area and he'll come and get me when he's done on the phone. I don't know if his phone call was personal or business, I hope his call was business. I don't want to assume and I hope I am wrong. I can accept business situations. There wasn't anyone else in the office. I hope this type of situation doesn't happen again. I don't like waiting when I don't need. Also, when I was leaving, I was blocked in by another vehicle. I had to wait for another employee to move another car to leave. I wish the service agents or whoever would stay ahead of these situations and keep vehicles clear to leave when vehicles are done. More

friendly quick service I have only dealt with dealership on the service end. have not made the appointments or dealt with financial. But my experience has been very satisfac I have only dealt with dealership on the service end. have not made the appointments or dealt with financial. But my experience has been very satisfactory. More

Great service and communication through the entire process of receiving "A" service for my E350. The ability to receive text updates is a great use of technology and provides convenience. process of receiving "A" service for my E350. The ability to receive text updates is a great use of technology and provides convenience. More

During the pandemic, my car was due for annual service. MB of Tacoma came to my home - 12 miles away, picked up my car, serviced it, and brought it back to me! Outstanding!! MB of Tacoma came to my home - 12 miles away, picked up my car, serviced it, and brought it back to me! Outstanding!! More

Oscar in service always goes above and beyond!Great Oscar in service always goes above and beyond! Great job! He got me in and out at a convenient time and made it all go smoothly Oscar in service always goes above and beyond! Great job! He got me in and out at a convenient time and made it all go smoothly More

Took apron 30 minutes to drop off car and get loaner even though appt was scheduled for drop off. Service completed the next day. Car was not sanitized when returned (I watched tech drive up, he handed me though appt was scheduled for drop off. Service completed the next day. Car was not sanitized when returned (I watched tech drive up, he handed me the keys and I was free to go). At all my precious service appts car was vacuumed and outside washed. Neither was done at this service appointment. More

Disrespectful service agent. Agent should be fired! Agent doesn’t care the reputation of the company he work for. James- service agent got a bad attitude... doesn’t care the reputation of the company he work for. James- service agent got a bad attitude... More

When I call for service appointment, every time it’s a different person and a different phone number to reach them. It takes a long time to just get a service appointment. different person and a different phone number to reach them. It takes a long time to just get a service appointment. More