Mercedes-Benz Of Tacoma

I’ve had a claim with my insurance company for two years in regards to my backup camera. Every time I call to make an appointment they’re too busy, on the day of the appointment when I finally am able to sc in regards to my backup camera. Every time I call to make an appointment they’re too busy, on the day of the appointment when I finally am able to schedule I arrive and no one knows why I’m there and there is nothing in the system about it so I’m forced to reschedule. Unfortunately I’ve been ran around in circles all to still not have my car fixed fully and no one reaching out to me. Hoping to have the issue resolved soon but I will not hold my breath. More

Vlad was so helpful and really was knowledgeable. He really went the extra mile for us. He really went the extra mile for us. More

Jacob made everything easy. He was knowledgeable and what he didn’t know he found out quickly and accurately. He went above and beyond for us. His follow up has been great. The He was knowledgeable and what he didn’t know he found out quickly and accurately. He went above and beyond for us. His follow up has been great. The dealership and all its employees treated up royally. It was a great experience. More

Communication was good, but I did not get my van back when planned, it was 2 days later. when planned, it was 2 days later. More

Oscar in the service department does a great job, very friendly and ensured we were kept informed regarding our vehicles. friendly and ensured we were kept informed regarding our vehicles. More

No stars on calling/returning customer calls for questions. Called multiple times and sent in electronic request. I was promised someone would contact me by now. Its been 3 weeks. questions. Called multiple times and sent in electronic request. I was promised someone would contact me by now. Its been 3 weeks. More

Good service. The agent was very helpful. I will recommend this to my friends. Kudos to Giovanni. Good job guys. The agent was very helpful. I will recommend this to my friends. Kudos to Giovanni. Good job guys. More

Well presented clean and welcoming. Very knowledgeable staff dales people. Would recommend to others with surety. Very knowledgeable staff dales people. Would recommend to others with surety. More

Great people and service but the lead time to get an appointment is disappointing. I also called to inquire if a part was on hand, after driving from Olympia I was told the part wasn’t there? Someone el appointment is disappointing. I also called to inquire if a part was on hand, after driving from Olympia I was told the part wasn’t there? Someone else helped me and it was there and the trip wasn’t a waste. Also sprinter alignment is a must but Larson doesn’t have the equipment? What!! B More

Good service. Nothing else to add. Please don’t force people to add so many words… Nothing else to add. Please don’t force people to add so many words… More