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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

November 20, 2023

Nice service . Chris Lee always takes care of me. We definitely will come back again. More

by Neil zhu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Lee
Nov 20, 2023 -

Mercedes-Benz Of Tacoma responded

It's fantastic to hear that Chris provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks, Neil, for choosing Mercedes-Benz Of Tacoma! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

November 20, 2023

Very helpful and friendly staff! Quick to answer questions and assist in any way they were able! More

by MART12170
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Delong, Benaiah Ellington
Nov 21, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

November 18, 2023

Brandon is Amazing! ! I have to mention Chris Lee and Scotty as well! They make this place run smoothly. Top level service More

by LANCEHEPWORTH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scotty is Amazing shows you how to operate all things in vehicle. Amazing service, Brandon Kindle, Chris Lee, Jose Alberto
Nov 19, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Lance, please do not hesitate to let us know. We are always happy to help! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

November 18, 2023

Very nice environment everyone treat you like family. Will be having my service done at Tacoma Mercedes. No better dealership in the NW. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Davis
Nov 19, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you, Michael, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

November 18, 2023

If Luke is the embodiment of your organization then your dealership is the best Luke was very excellent and clear in his communication. More

by IANDOHBANNERMAN
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield, Luke Stansfield
Nov 19, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for choosing Mercedes-Benz Of Tacoma. Your feedback and rating mean a lot to us. We're glad Luke was able to help, and we hope to see you again! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

November 17, 2023

My sunroof flew out of my car on the freeway at 70 mph. They had me wait two weeks for appt. Got there after waiting two weeks just to be told the part had to be ordered. why wouldn't they have already ord More

by OSTROMYOLANDA
Recommend Dealer
No
Employees Worked With
I think his name was Devonte or Demario or something nu6t he pawned me off to Liz laughing as he did so. At least that's what Liz told me
Nov 22, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

November 16, 2023

Paperwork needed to be printed multiple times. Names kept being spelled incorrectly. I said no to 4k worth of packages and those were mysteriously added back during thr paperwork reprinting proce More

by DEEPJOT.KAUR8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jose Alberto, Tomari Bates, Delrico Smith
Nov 19, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. SALES: Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

November 15, 2023

Excellent customer service. Liz was amazing. I am happy I made the decision to bring my car to Larson. More

by CYDNEY01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Davis
Nov 15, 2023 -

Mercedes-Benz Of Tacoma responded

Cydney, Thank you for taking the time to share your feedback with us. Liz and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

November 10, 2023

Larson mb was very thorough and went beyond what I asked and expected, Geno was especially helpful and informative, I would definitely take my car there again More

by UNKNOWN12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Davis, Givanni Signorino
Nov 10, 2023 -

Mercedes-Benz Of Tacoma responded

We're glad to know that Geno and the team at Mercedes-Benz of Tacoma were able to exceed your expectations! We appreciate you taking the time to share this positive feedback. Looking forward to seeing you again in future visits!

November 09, 2023

Personable. Eager to assist. Customer driven. They anticipate the needs of the customer, and then provide the service. They enjoy their coworkers and work enviro More

by LINDAEVANSNOHYPHENMILLER
Recommend Dealer
Yes
Employees Worked With
Liz Davis, Alex Kalliainen
Nov 09, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for the 5-star rating! We're glad to know that you had a positive experience with our team at Mercedes-Benz of Tacoma. We strive to anticipate and meet all customer needs, creating an enjoyable environment for both customers and staff alike! Safe travels!

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