Mercedes-Benz Of Tacoma

Once again, a very good experience at Mercedes-Benz of Tacoma from check-in to check-out. Not only did they take care of my van's needs in a timely manner, but Ken (the mechanical specialist) spent extr Tacoma from check-in to check-out. Not only did they take care of my van's needs in a timely manner, but Ken (the mechanical specialist) spent extra time explaining it all to me. Thank you, Signe More

I’ve had Mostly positive experiences over the past 10 years. I love the vehicle. My service was excellent and I have no complaints about my representative years. I love the vehicle. My service was excellent and I have no complaints about my representative More

Advisor Michael Robert’s was great. He went above and beyond to get our service done and to show us some extra features on our car that we were unaware of. My complaints are beyond Michael’s control: — beyond to get our service done and to show us some extra features on our car that we were unaware of. My complaints are beyond Michael’s control: —The service charge for using credit card is outside of common practice in this era of “no contact payment”. Other dealers only take CCs without any service charge. —I was quoted $200 for brake fluid replacement and $450 for B service, but the final bill was $772 with all the hidden charges and service fee for CC. I find that deceptive. —while waiting, I asked for a bottle of water, which is common to every dealer I have been to. I was given a plastic glass of water and ice, and the staff person (who also handles money), picked up a straw with her bare hands and punch punched it through the lid. How did Iknow she didn’t just cough into her hand. In this era of COVID, I obviously threw it away. —I was quoted 3 hours for the service time, but it was closer to 5 hours. I left my house in Gig Harbor at noon, and got home at 6pm. I was told the B service can only be done in the afternoon. Why wouldn’t you schedule these long appointments in the morning? That give more customers more options. —My last complaint is obvious: I tried to correct to correct the several typos above, but your website won’t let me go back and do so. And this big check Mark in the middle is always in the way! I don’t see Michael Roberts’ name on the list, but I want to give him 5 stars! Vic Barry, GLC300 More

Great service! Needed a lot of work on my car and Erik handled it all with precision, professionalism and great care. Thanks for a seamless process! handled it all with precision, professionalism and great care. Thanks for a seamless process! More

Jim did a great job taking care of us on our first sprinter van, from the options, the financing, the outfitting and the delivery! Thanks sprinter van, from the options, the financing, the outfitting and the delivery! Thanks More

It was a wonderful experience and I was extremely impressed and satisfied. Thanks to John and his attention to what I wanted. Great to work with him. Outstanding!!! impressed and satisfied. Thanks to John and his attention to what I wanted. Great to work with him. Outstanding!!! More

I have been to other dealerships and I really loved the fact I was not pressured or persuaded to buy something I really didn’t want. It was very clean and welcoming and all of the staff were very friendly. fact I was not pressured or persuaded to buy something I really didn’t want. It was very clean and welcoming and all of the staff were very friendly. Our salesman Chase Gibson was very professional knowledgeable and payed attention to detail I will definitely be doing business with Larson Mercedes for any future purchases. More

ARNIE M. is the best, a six star rating in a five star ARNIE M. is the best, a six star rating in a five star sales department. Arnie made my car buying very pleasant from start to end and stayed with m ARNIE M. is the best, a six star rating in a five star sales department. Arnie made my car buying very pleasant from start to end and stayed with me past closing time, , making sure all my needs and questions were taken care of. Thank you Arnie for being a true pro, making two old people very happy with a new SUV and no regrets. Wishing you and yours all the best - Happy Holidays... More

It was a breeze with the help we got from Tyler Baxter, we are very pleased with the service we got. We look forward to adding more to our fleet soon. we are very pleased with the service we got. We look forward to adding more to our fleet soon. More