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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

December 12, 2023

Friendly service department. But lack of parking and long hold times when calling Ahh.. thank you ?? More

by Wscotz
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield, Luke Stansfield
Dec 12, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to share your thoughts on working with our team. Please don't hesitate to reach out to me directly to discuss your concerns. We appreciate your business and hope to see you again! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 12, 2023

never again. They forced be to buy extra accessories that are useless. They refused to sell the car at the advertised price without these add on's. THEN they neve More

by SELAH98942
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon Kindle, Scott Gerard, Jose Alberto, Luke Stansfield
Dec 15, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

More
December 11, 2023

It was a good experience and I would return in the future for more service More

by HYUN6017
Recommend Dealer
Yes
Employees Worked With
Emil Zakhrabov, Emil Zakhrabov
Dec 11, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you so much for choosing Mercedes-Benz Of Tacoma! Congrats on your new purchase, and let Emil know if we can be of any more assistance! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

December 10, 2023

Very quick and good with details She does a great job in customer satisfaction and communicates well More

by HHAMMOND03
Recommend Dealer
Yes
Employees Worked With
Monica Saechao, Monica Saechao
Dec 10, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you so much for your kind words for Monica, and for taking the time to leave us this wonderful feedback! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 10, 2023

They were able to resolve a situation with my car quickly. They reversed a coupon for me. More

by DATHOMPSON60188
Recommend Dealer
Yes
Dec 10, 2023 -

Mercedes-Benz Of Tacoma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 09, 2023

Often Unavailable, when waiting a returned phone call you won't get one, diagnostic ran and still waiting to get the service weeks later. More

by MEKIVAH2
Recommend Dealer
No
Employees Worked With
Oscar Cerna, Oscar Cerna
Dec 13, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

More
December 09, 2023

Excellent! The experience was great! From the time I dropped off to the time I left with my vehicle, I felt that Luke and the team had my best interest in mind! More

by Laurentipatton
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield, Luke Stansfield
Dec 10, 2023 -

Mercedes-Benz Of Tacoma responded

Lauren, Thank you for choosing Mercedes-Benz Of Tacoma. Your feedback and rating mean a lot to us. We're glad Luke was able to help, and we hope to see you again! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 08, 2023

Everyone was very knowledgeable and professional. They asked me all the right questions which then allowed me to discover that Elise would be a better option for me than a purchase. No one ever press More

by PAMFISHERPROPERTIES
Recommend Dealer
Yes
Employees Worked With
Jose Alberto, Jose Alberto
Dec 08, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for the 5-star rating! We're delighted to know Victor, Brandon, and Jose at Mercedes-Benz of Tacoma were able to assist you in finding the right option for your needs! We hope to see you next time! Enjoy your new ride!

December 08, 2023

Jacob was excellent to work with. Communication was great. Follow up has been great. I would recommend Jacob for anyone looking to purchase a Mercedes. More

by DABOOTSAN
Recommend Dealer
Yes
Employees Worked With
Jacob Fearn, Jacob Fearn
Dec 08, 2023 -

Mercedes-Benz Of Tacoma responded

We're glad to know that Jacob provided excellent service and communication during your visit at Mercedes-Benz of Tacoma. We appreciate the recommendation, thank you for sharing your experience!

December 08, 2023

Very professional and courteous. He provided a very good and knowledgeable customer service. I will recommend him to anyone individual who may be interested in purchasing a nice like More

by ABIODUN57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benaiah Ellington
Dec 10, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Benaiah and hope you enjoy your new vehicle. We truly appreciate your feedback! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

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