Mercedes-Benz Of Tacoma

Excellent service from Monica and her team. Scheduling my appointment was uneventful, operators and receptionist were very courteous. All employees were very helpful in assisting clients. appointment was uneventful, operators and receptionist were very courteous. All employees were very helpful in assisting clients. More

Best service out of any of the other MB dealerships I have dealt with. The General manager Brandon is fantastic! I’ll be a loyal client at the Tacoma location for life!! have dealt with. The General manager Brandon is fantastic! I’ll be a loyal client at the Tacoma location for life!! More

I couldn’t be more disappointed with how this dealership operates. • Miscommunication among staff members and with me as a customer throughout my entire visit. • Kept mentioning I will need to pay for operates. • Miscommunication among staff members and with me as a customer throughout my entire visit. • Kept mentioning I will need to pay for my loan car even though I did in fact purchased my car at the dealership. • Actually, I couldn't believe they charge Mercedes customers (that purchased their car at a different dealership) for a rental loan car. • While visiting the first time they mentioned they’ll order an Uber for me when I dropped off my car. After waiting for over an an hour they realized they never really ordered an Uber, and only then, 30 min later my Uber arrived. • While working on my car, they broke a pipe and expected me to pay for the replacement saying “someone glued it”, forgetting that only licensed Mercedes dealerships worked on my car in the past. • Initially my car was suppose to be ready for pickup on a Wednesday. On Wednesday received a call saying the car is not ready and I’ll get a call the next day on when to pick up my car. A day goes by and I heard nothing. Finally in Friday a received a call saying a part is still missing and the car is not ready yet. Bottom line miscommunication regarding when my car will be ready. • Overall a Mercedes customer I was extremely disappointed. I expected a much more professional experience and effective communication. • The people that helped were nice, and nothing is personal of course. It’s just seem that as a dealership they’re lacking organization, accountability, order and for a matter of fact an honest transparent positive culture. More

People were friendly, they had the MB I was looking for and the safety issue MB always delivers, I am Happy with my 2021 MB and the safety issue MB always delivers, I am Happy with my 2021 MB More

Luda and general manager helped us a lot to lease our beautiful Mercedes. They provided all information and found us best deal. Luda gave us a lot of information about the car and answered our all questi beautiful Mercedes. They provided all information and found us best deal. Luda gave us a lot of information about the car and answered our all questions patiently. She has awesome customer service skills and not pushy like other sellers at other dealerships. We had an awesome experience More

They were very busy - but didn't an excellent job. of reaching out and keeping you informed. Victoria McKinney was very friendly - smiling (in her voice) helpful. She took excellent care of me. reaching out and keeping you informed. Victoria McKinney was very friendly - smiling (in her voice) helpful. She took excellent care of me. More

Chris Lee is very helpful, friendly and professional. I leased a car and he made the entire process easy and straightforward. I will definitely refer any friend to him if they want to buy a vehicle from MB leased a car and he made the entire process easy and straightforward. I will definitely refer any friend to him if they want to buy a vehicle from MB. More

Professional compent people in all aspects of this dealership. Everyone takes the time to provide the answers to all the your questions regarding sales or service. dealership. Everyone takes the time to provide the answers to all the your questions regarding sales or service. More

This visit was for new tires and front brakes with the service department. I love my service advisor (Brian Nelson), because he does just that - advises and consults with me on options I have when it is service department. I love my service advisor (Brian Nelson), because he does just that - advises and consults with me on options I have when it is time for maintenance. He coordinated with the tire specialists to provide accurate options and pricing, shared the benefits of each option so I could make an informed decision, and made sure he understood what my day was like to make sure I was able to pick the car back up within a time window that worked for me. He consults with me if there are any changes along the way so I don't get unexpected surprises when picking up my car and checking out. Service was done timely and my car came back better/cleaner than when I dropped it off that morning. Thank you! More

I give this dealership an "Outstanding" rating. Wonderful people (Victoria, Brandon, Jose and Cathy), excellent professional service....just totally over the top! This was our second purchase at this dealers people (Victoria, Brandon, Jose and Cathy), excellent professional service....just totally over the top! This was our second purchase at this dealership and I will definitely recommend it to my friends and family. More