Mercedes-Benz Of Tacoma

Great service got everything I needed done to my car faster than expected and they supplied me a rental while I waited for my car for a few days faster than expected and they supplied me a rental while I waited for my car for a few days More

Excellent customer service provided by Mike Robert’s and the whole Mercedes Benz of Tacoma team. We will definitely be bringing our vehicle back for its next service!! the whole Mercedes Benz of Tacoma team. We will definitely be bringing our vehicle back for its next service!! More

The dealer took every effort to resolve my issue but they were not able to duplicate the problem. They did find a related problem, which confirms my issue. I need to collect more information for them so they were not able to duplicate the problem. They did find a related problem, which confirms my issue. I need to collect more information for them so they can find it. I'm OK with that since it is hard to troubleshoot a problem you can't duplicate. Your website has an issue, my service rep was not Cathy Hodges but Gaudie Cheeks who I was very impressed with. I have no clue who Cathy Hodges is and I find it rather disturbing that she is showing up as my service rep when I had no interaction with her. Thanks, Jerry More

My experience with the Mercedes Benz Tacoma Dealership has been exceptional! Empathetic service by Owen Stockbaur. No pressure selling. I am delighted with my Mercedes has been exceptional! Empathetic service by Owen Stockbaur. No pressure selling. I am delighted with my Mercedes More

I have dealt with 3 people and it seems only Victoria McKinney has helped. I came down and made a in person visit with George Capestany, two weeks ago but still no response. I originally started work o McKinney has helped. I came down and made a in person visit with George Capestany, two weeks ago but still no response. I originally started work order with Jennifer, but she has been gone for awhile. More

called four times to check on status of vehicle, never talked to anyone,left voice mails, didn't return my calls, horrible customer service. Got one call to say they wanted to give me an update on the sta talked to anyone,left voice mails, didn't return my calls, horrible customer service. Got one call to say they wanted to give me an update on the status, could have just told me something, but left a message to call them. I tried but it went to someones voice mail which led me to believe she wasn't in for a few more days. Your phone system is a mess, and i have 13 other trucks which now need about five recalls each. Really looking forward to not having a truck for a few months, not to mention the logistics of getting them in and out of the dealership. More

Great work, wish it was a bit less costly. When the repair is an insurance claim, can you all find a way to more readily coordinate payment with the insurance company. This was the only point of conce repair is an insurance claim, can you all find a way to more readily coordinate payment with the insurance company. This was the only point of concern I had with this repair, as having to pay you instead of you all submitting the invoice directly to my insurance company was out of the ordinary compared to a normal experience. More

Hi ! My car was tilted for the right behind I paid more than $ 5000 dollars for that , but after a month it happened the same and I bought my car in and they said my car had no problem one day after my car than $ 5000 dollars for that , but after a month it happened the same and I bought my car in and they said my car had no problem one day after my car parked over night in garage after day in the morning l still saw my car still tilted to the right of the rear and I brought my car to the dealer again for repair and then they tell me have to pay more $ 1500 for the same obvious problem why I have to pay more because they repaired incorrect made me no longer to believe in the Mercedes Benz anymore More

I have nothing but great things to say about MB Of Tacoma. Arnie and his team were so kind and accommodating of my needs and wants. I haven’t experienced service like this, really anywhere, so it was Tacoma. Arnie and his team were so kind and accommodating of my needs and wants. I haven’t experienced service like this, really anywhere, so it was refreshing to be treated with respect and not like just another number on sales sheet. I will definitely be back and will refer anyone I know who may be in the market for a new MB. More

Always a wonderful job and everyone is very nice to me.... Michael Roberts at Service is awesome and Bob is a great mechanic. Thanks, Phil Davis me.... Michael Roberts at Service is awesome and Bob is a great mechanic. Thanks, Phil Davis More