Mercedes-Benz Of Tacoma

Great customer service and was finished with the work in great time. I would bring my vehicle back to them anytime. A+ in my book. Mr. Cheeks was very informative and helpful. Made the process enjoyable and great time. I would bring my vehicle back to them anytime. A+ in my book. Mr. Cheeks was very informative and helpful. Made the process enjoyable and easy. More

Justin was awesome ! He let me try out several cars and was patient as I changed my mind several times! Scotty was extremely knowledgeable , set up my display and showed me a few tricks!! was patient as I changed my mind several times! Scotty was extremely knowledgeable , set up my display and showed me a few tricks!! More

Their Sprinter service department needs to learn some communication skills. I had one of their service consultants call me a few days before my appt saying they couldn't do my recall repair, yet when I w communication skills. I had one of their service consultants call me a few days before my appt saying they couldn't do my recall repair, yet when I went in the gentleman behind the counter had no idea what I was talking about. Much ado and confusion about nothing. The work was well done in a decent amount of time. More

I brought my car in for a routine service. Service person Gaudie Cheeks was professional and attentive. He was waiting for me with my paperwork ready, so I was in and out quickly. I want to give Mr C person Gaudie Cheeks was professional and attentive. He was waiting for me with my paperwork ready, so I was in and out quickly. I want to give Mr Cheeks extra good rating, as he was very patience with me. I have a hearing problem, and he went the extra mile to make sure I was understanding what was being said. More

Very satisfied with service, no complaints. The person who checked me in was fantastic. Overall experience was fantastic from start to finish. Great communications. Thank you very much. who checked me in was fantastic. Overall experience was fantastic from start to finish. Great communications. Thank you very much. More

Crazy busy confused. Recall for possible transmission fluid hose leak which appeared not to exist, but final invoice indicated leak located and corrected. Staff was professional, unflappable in spite of fluid hose leak which appeared not to exist, but final invoice indicated leak located and corrected. Staff was professional, unflappable in spite of the chaos of overcrowding and temporary merger with Porsche service. Appeared to know what you were doing even though not so sure that was the case. Good luck sorting it out. May need you again some day? More

The person checking me in was very helpful and arranged a ride home for me. Setting up the appointment and making sure everything was in order ride home for me. Setting up the appointment and making sure everything was in order More

Michael Roberts is very efficient, knowledgeable, and courteous. This is the second time he’s handled the service on my SUV and I can trust that he gets things taken care of. When my car was ready, I di courteous. This is the second time he’s handled the service on my SUV and I can trust that he gets things taken care of. When my car was ready, I didn’t have a way to pick up car as my husband’s truck broke down that day. Michael turned this stressful situation around and arranged to have Joe pick me up. Joe is pleasant and an excellent driver!! Kudos to both. They truly extended reliable and great customer service. More

This visit was not a great experience at all. Incorrect information provided which led to the appointment, no one answers their phones if you need assistance, and worse yet is that I was provided a ride so information provided which led to the appointment, no one answers their phones if you need assistance, and worse yet is that I was provided a ride so I could wait elsewhere but getting back was a nightmare. I was incredibly disappointed since my first experience here had been so good. More

Mercedes-Benz of Tacoma staff is transparent, not pushy, and extremely helpful. The price on my used 2018 Ford Fusion Hybrid was 1000s of dollars cheaper than anywhere else and they provided all financing a and extremely helpful. The price on my used 2018 Ford Fusion Hybrid was 1000s of dollars cheaper than anywhere else and they provided all financing and pricing options to me without trying to force anything on me. Additionally, the secured me a great APR % on my financing. They made the process of buying a new car quick, easy, and transparent. I really felt like I wasn't given the typical annoying dealership experience here. Buy with confidence More