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112 Reviews of Mel Hambelton Ford - Service Center
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February 12, 2017
Terrible experience! First off Tyler Gwinn needs to be trained on how to deal with customers in an honest manner. He tried to convince me I owed for my service and cable w First off Tyler Gwinn needs to be trained on how to deal with customers in an honest manner. He tried to convince me I owed for my service and cable which would of come to a tune of $498.00. He insisted the warranty would not cover the cable and I owed for oil change. I told him we took out an extended warranty and the original was still good. Only a little over 25,000 miles and have only had the vehicle 2 years plus 4 months. We bought it new! So you all do the math. After calling someone (which I think was a fake call) he then said ok your covered. I thought to myself I TRUSTED Ford to be honest that's why we have bought cars there through the years. I wonder how many others almost got scammed and might have paid this. I am so disappointed in the staff there for not backing me up on this. We paid ALOT for this warranty and because of someone's stupidity we almost got taken. I called Cris at customer service, she said his boss would get ahold of me. She was nice but I have not heard back from anyone in about a month. Wish I had a positive review to send, but the truth must be told. Please, ask about your service and make sure their records are right. They are masters at twisting words to make it look like the customer is wrong. More
by C.A.
Employees Worked With
January 07, 2017
Leak free Sunroof I purchased a Flex from their east side rivals, and took it in twice to get the sunroof leak repaired. He had been leaking since we bought it. Each ti I purchased a Flex from their east side rivals, and took it in twice to get the sunroof leak repaired. He had been leaking since we bought it. Each time they said it was fixed, and once even said they had replaced the seal. I was tired of taking showers every time I went to the car wash. So we called Scotty, and with only a one word description (sunroof....husbands are so verbose). The tech had found the tear and repaired it. I am so happy to say I haven't got a shower since! This is just one of the many reasons why we will always stay loyal customers. Mel Hambelton has the best service and sales staff. More
by Jessica Barkhurst
August 22, 2016
Poor customer service I have spent a lot of money on service over the past several years on all my vehicles Ford, Pontiac, and Chevy. Never have bought a car from Mel Hamil I have spent a lot of money on service over the past several years on all my vehicles Ford, Pontiac, and Chevy. Never have bought a car from Mel Hamilton. My Chevrolet needed AC repair and I knew it would need a new system. I called the week of 18-22 July 16 and got an appointment for the service on 25 July 16. When I told the young lady that I would need a ride back home (I live in Derby), she wanted to know if I bought my car there, I told her no, then she said that they could not provide a ride for me because it was outside of Wichita. Needless to say, I cancelled the appt and will never go back. Plus, I will never consider buying a car there now. There are plenty of service centers who do want my business. My AC replacement also led to a fan clutch replacement and the customer service was excellent ! More
by Tim
Employees Worked With
July 06, 2016
They ruined my head light unit replacing the bulb. I took my Ford Focus in to have a head light bulb replaced. They ruined the the head light unit while replacing the bulb and charged me 70.00 to do it I took my Ford Focus in to have a head light bulb replaced. They ruined the the head light unit while replacing the bulb and charged me 70.00 to do it. When the other head light bulb needed replacing I took it to a local mechanic and he replaced the bulb in about two minutes without having to remove the whole unit and so no damage was done to the unit. And oh, it cost 14.95. Needless to say that the next time that I need any work done on my cars it won't be at Mel Hamblin. Also, I will never buy another car from them either. More
by Rippedoff
Employees Worked With
I have no idea who worked on my car there.
June 06, 2016
Inept mechanic I had a very bad experience with the service shop at Mel Hambelton Ford, in Wichita KS. I told them I wanted something fixed, in addition to the othe I had a very bad experience with the service shop at Mel Hambelton Ford, in Wichita KS. I told them I wanted something fixed, in addition to the other work they performed. They failed to fix it. When I discovered the problem, I fixed it myself in about 5 minutes! Totally inexcusable on their part. I wouldn't let them touch my car in the future. I would also like to point out that any reviews left on their website, that are bad reviews, will NOT be posted. Hence all the 5 star ratings. How convenient on their part. Good reviews OR ELSE. I might point out that they overcharged the hell out of me for what they did do. Trying to talk to the General Manager is not possible. It took three weeks to get through to him! Sincerely, Pissed off PS David Gray's a hired thug. More
by I hate MHF
March 28, 2016
Scam artists Mel Hambelton's service dept. dropped the ball from the word go. I cannot say ANYTHING good about the service I received. I was lied to as to the work Mel Hambelton's service dept. dropped the ball from the word go. I cannot say ANYTHING good about the service I received. I was lied to as to the work performed. More
by I hate MHF
Employees Worked With
March 28, 2016
Great experience at MHF Quicklane Another perfect service visit at MHF Quicklane! I am always treated with care and respect. Highly recommend these guys! I will be back! Craig Lashl Another perfect service visit at MHF Quicklane! I am always treated with care and respect. Highly recommend these guys! I will be back! Craig Lashley, DDS More
by drcraig
Employees Worked With
Other Employees :
Thx Tyler and AJ at Quicklane!!!, AJ Dutton, Tyler McMahan
November 24, 2015
Best Service Ever!! Thank you Shannon Burton for your excellent service! You went above and beyond to make sure our service needs were taken care of. Best SERVICE in Wic Thank you Shannon Burton for your excellent service! You went above and beyond to make sure our service needs were taken care of. Best SERVICE in Wichita!!! More
by Vanessa11
Employees Worked With
Shannon Burton
October 20, 2015
Ford-Certified-Pre-Owned I purchased a Ford-Certified-Pre-Owned vehicle. After undergoing, a rigorous 172 point inspection, one week after purchase, I noticed some vibrating I purchased a Ford-Certified-Pre-Owned vehicle. After undergoing, a rigorous 172 point inspection, one week after purchase, I noticed some vibrating in the steering wheel when brakes are applied at high speeds. After further inspection, all four brake rotors were warped. Unfortunately, after spending several wasted hours and gas. I am very concerned How And Why this vehicle was advertised and passed such rigorous inspection, considering the previous owner documented this safety defect, a week prior to entering mhford’s inventory. Although, brake rotors are not covered under the extended warranty program, the service team repaired the issue, resurfacing the brake rotors without any hesitation. More
by spectrable
Employees Worked With
July 22, 2015
Easy and fun We actually went in to have our '14Focus serviced but looked at the new Mustangs and talked with Robert Kinney and he made the deal happen. We love ou We actually went in to have our '14Focus serviced but looked at the new Mustangs and talked with Robert Kinney and he made the deal happen. We love our mustang !!! This is the 2nd sale he has helped us with, and we think he is great. More
by it'sorang
Employees Worked With
Robert Kinney
