Mel Hambelton Ford - Service Center

Awesome Service On Sunday, June 10th, my in-laws, who are in their mid-seventies, drove from their home in south Louisiana to Wichita for a visit. While south of Tul On Sunday, June 10th, my in-laws, who are in their mid-seventies, drove from their home in south Louisiana to Wichita for a visit. While south of Tulsa, they decided to stop and fill up. When they started the car again, there was a loud noise, smoke started coming out of the hood and there was a funny smell in the car. My father-in-law shut the car off and opened the hood to inspect what had happened. After poking around a bit he realized that part of the air conditioner had broken apart. This was strange because it was part of an overall fix from an accident he was in and that part was rebuilt by the body shop. He taped it together, however now they were without air conditioning in the 90-plus degree heat, still with several hours to go. They would have stopped, but had an ice chest full of food for us. When they arrived at our house, it was 7:30 PM; they were exhausted, drenched in sweat and in a very unpleasant mood. I would have been also if I had driven that long with the windows down to try and get some sort of relief. My father-in-law asked me where to take the car, a Ford Edge. I recommended my local shop until he said he would prefer to take it to a Ford dealer and asked how many we had in Wichita. Since I have a friend who recently had a series of bad experiences at the “other” dealer in Wichita on the east side and remembering someone saying something positive about Mel Hambelton, I told him to try you. That made me a little nervous because I had no personal experience and just stuck my neck out with him. The next morning he and my mother-in-law paid you a visit. I was honestly nervous all day at work knowing that I would hear about it first thing when I got home. Sure enough when I walked in the door, my father-in-law was waiting to tell me about his experience. He could not stop gushing about how well everything went. It seems that when he drove in and told the service advisor his story, she told him that they would be happy to get him taken care of that day. He said the shop was very busy but the advisor did not use that as an excuse and got his vehicle pulled back quickly. He then told me about how nice the waiting area is, how good his chorizo burrito was at the customer lunch counter and how friendly everyone was. He also complimented your service staff on taking pictures and videos for him regarding the damages so he could take that to his insurance company. The mechanic also did not just fix the original problem but took the time to make sure other things were good. By doing this, he pointed out several other issues from the previous fix that needed attention. He said everyone really seemed to go above and beyond for him. The last thing he said was how reasonable the bill was. Please accept my sincere thanks for making what was a terrible experience much better. I wish I had everyone’s name so that I could call him or her out personally. I ask that you look into who had contact with him and make sure they know how much they did to make him feel like a valued customer. I will definitely recommend your service department going forward and have shared this story to my friend who used “the other guy”. Your dealership truly shows what good values are all about and what it means to be Wichita proud. More

Love my salesman I've bought 3 vehicles from Jon, maybe a fourth one soon. I will not do business with anyone other than Jon Jackson. He's always been honest and strai I've bought 3 vehicles from Jon, maybe a fourth one soon. I will not do business with anyone other than Jon Jackson. He's always been honest and straight forward with me. Just absolutely love doing business with him. He should be nominated for salesman of the year! Y'all need to hang onto him, HE'S THE BEST! More

Went for service, leased a new truck Went to service my truck and visit about my lease ending. Ended up leasing a 2018 f150. Purchase price was a little high and Brian showed me a truck I Went to service my truck and visit about my lease ending. Ended up leasing a 2018 f150. Purchase price was a little high and Brian showed me a truck I liked, so brought it home More

Expectations Exceeded! I had my 2015 F-150 in for service yesterday at Mel Hambelton - and could not have higher praises of the experience form the initial scheduling to the I had my 2015 F-150 in for service yesterday at Mel Hambelton - and could not have higher praises of the experience form the initial scheduling to the delivery back to me! Everyone involved in the process was professional and courteous - in addition to taking care of a warranty issue from months back that I had forgotten to take care of! I had been getting my services (Oil changes, rotations etc...) done elsewhere because I believed I was saving money. Mel Hambelton beat the oil change and rotation price I was paying elsewhere, as well as delivering back to me my truck washed and vacuumed! Outstanding MH Ford!!!!!!! More

Needed a quick tire check We needed a quick tire check as my mom had a long drive ahead of her the next day. We got right in and didn't get charged a dime. We needed a quick tire check as my mom had a long drive ahead of her the next day. We got right in and didn't get charged a dime. More

good place to work and very well managed. I have worked there for almost 20 years, I made a mistake and left, since then I have been to 3 other dealerships, there is never been a better place I have worked there for almost 20 years, I made a mistake and left, since then I have been to 3 other dealerships, there is never been a better place ,better envirment, or better managed place like mel hambelton ford, starting with the owner lisa, then the GM phill, and all desk managers, Shannon burton, Jason wolf ETC, all are good group of people ,and would love to get an opportunity to go back and work there again . More

Great service! Took my vehicle in for it's first service and everything went perfectly fine. The quicklane was pretty quick and the employees were very nice. Would r Took my vehicle in for it's first service and everything went perfectly fine. The quicklane was pretty quick and the employees were very nice. Would recommend to all my friends and family! More

They do NOT care after the sale! I chose Mel Hambelton (MH) for a variety of reasons. I needed a safe vehicle from a brand I could trust, and was referred by a family who had purchase I chose Mel Hambelton (MH) for a variety of reasons. I needed a safe vehicle from a brand I could trust, and was referred by a family who had purchased multiple vehicles from MH over the years. I had a great experience with my vehicles (I’ve bought two from MH), and ended up referring another sale. I was extremely satisfied… until a month ago. While driving through KC my vehicle stopped driving in the middle of traffic on a hill. Scary. We brought it to the nearest Ford for service, and I explained to the mechanic that surely the problem was new as I had just been serviced by MH 3 weeks prior, and at the time an inspection was completed. I received a call from the mechanic a few hours later. Both of my front struts were busted, I had zero front suspension left, and my driver’s brake, brake pad, and caliper were destroyed (causing that brake to seize). He said there was absolutely no way this was recent damage and estimated it had been there for about 2-3 months, just getting worse and worse over time. I was shocked. How did MH complete the inspection and miss it? I was certain MH would try to make this right. Fast forward nearly two weeks and countless phone calls. I couldn’t be more disheartened or disappointed. The excuses MH presented were ridiculous. “The inspection was completed strictly for the issue stated at time of service” Really? That service 3 weeks ago had been for air conditioning. How did you complete a multi-point and brake inspection, as you listed on my receipt, ONLY in regards to the AC? “The other Ford is exaggerating, trying to get your money.” So you’re saying I can’t trust other Fords except MH? I am a part of a military family. We expect to move every couple of years. I have to trust other branches… that was a huge part of the reason why I picked Ford. “Get the vehicle to OUR dealership and we’ll fix it out of ‘good will’.” It broke down in Kansas City. It would’ve cost a ridiculous amount to tow it that far, and MH wasn’t willing to pay for it. The last interaction with them was a lovely conversation with the “customer service” manager, Stan. Stan wanted to “educate” us, in a passive-aggressive threatening manner, on how MH has a team of lawyers. And he wouldn’t want us to lose more money in this situation by paying for one lone attorney to go up against a team of lawyers that deal with situations like this “all the time”. How thoughtful. The cherry on top? They make you sign an Arbitration Agreement at the time of the sale. Reader, if there’s anything you take from this post, NEVER SIGN AN ARBITRATION AGREEMENT. You essentially forfeit the right to pursue standard legal action in most instances, such as this one. Even if the dealership is in the wrong. Even if the dealership missed something on an inspection (or as it seems in this case, just didn’t complete it) and sends you out in an unsafe vehicle (had the brake seized on a highway I likely would have wrecked. Thank God that didn’t happen with my 3-year-old sister or my puppy in the car.) I made the wrong choice here… Ford isn’t a brand you can trust. Mel Hambelton isn’t a dealer you can trust. Mel Hambelton does NOT care before and after the sale, and will make you sign that Arbitration Agreement to ensure they don’t have to. More

Terrible experience! First off Tyler Gwinn needs to be trained on how to deal with customers in an honest manner. He tried to convince me I owed for my service and cable w First off Tyler Gwinn needs to be trained on how to deal with customers in an honest manner. He tried to convince me I owed for my service and cable which would of come to a tune of $498.00. He insisted the warranty would not cover the cable and I owed for oil change. I told him we took out an extended warranty and the original was still good. Only a little over 25,000 miles and have only had the vehicle 2 years plus 4 months. We bought it new! So you all do the math. After calling someone (which I think was a fake call) he then said ok your covered. I thought to myself I TRUSTED Ford to be honest that's why we have bought cars there through the years. I wonder how many others almost got scammed and might have paid this. I am so disappointed in the staff there for not backing me up on this. We paid ALOT for this warranty and because of someone's stupidity we almost got taken. I called Cris at customer service, she said his boss would get ahold of me. She was nice but I have not heard back from anyone in about a month. Wish I had a positive review to send, but the truth must be told. Please, ask about your service and make sure their records are right. They are masters at twisting words to make it look like the customer is wrong. More

Leak free Sunroof I purchased a Flex from their east side rivals, and took it in twice to get the sunroof leak repaired. He had been leaking since we bought it. Each ti I purchased a Flex from their east side rivals, and took it in twice to get the sunroof leak repaired. He had been leaking since we bought it. Each time they said it was fixed, and once even said they had replaced the seal. I was tired of taking showers every time I went to the car wash. So we called Scotty, and with only a one word description (sunroof....husbands are so verbose). The tech had found the tear and repaired it. I am so happy to say I haven't got a shower since! This is just one of the many reasons why we will always stay loyal customers. Mel Hambelton has the best service and sales staff. More