Mel Hambelton Ford - Service Center

So this started out as a frustrating experience. First, the transmission in my 2020 Ford F-150 needed overhauled. Its out of factory warranty because I put a lot of miles on it. They overhauled it First, the transmission in my 2020 Ford F-150 needed overhauled. Its out of factory warranty because I put a lot of miles on it. They overhauled it at a cost upwards of $6,500. Thankfully I did my research and bought an aftermarket warranty. I got my truck back and after a few days it started having issues again. So I took it back in. They couldn't duplicate my concern so they couldn't do anything without knowing what I was experiencing. I took a video of what it was doing and when it would do it. I sent my service advisor Chandra the videos. She suggested I bring it back in but with my work schedule it wasn't easy driving it to Wichita so they arranged to pick it up and drop off a loaner vehicle for me. It was a hydraulic line that was in need of repair so it needed a new transmission, at a cost upwards of $7,000. After I got my truck out of service, maybe the next day, my multimedia screen went black. No radio, no backup camera, no navigation. Screen completely black. I called Mel Hambelton up and asked what it was and how much it would cost since my warranty didnt cover it. Took it in for diagnostics, they told me what it was and how much. After some back and forth with the warranty company, with Ford Motor Companies Customer Relations Department, and the Dealership, it was the warranty company in the wrong for saying that it wasn't covered. Mel Hambelton called me to let me knownit was covered and offered to get it in for service. I dropped the truck off for service, picked up a loaner vehicle and I was happy with the experience despite the growing frustration. Chandra is an amazing service advisor, Stan is great with Customers, and Mel Hambelton is still the only Dealership in the United States that I feel confident and trustworthy about taking my vehicles. Or even buying vehicles from. I did have to apologize o them because my truck was dirty on the outside from 4,000 miles on a business trip in Colorado/Utah. 😀 Chandra said they'd wash it up for me and see about getting the oil changed as a courtesy. That right there is next level, above and beyond service. 10/10 Highly Recommend. More

Their parts department was very helpful with our rebuild. We appreciate the help and kind service. We appreciate the help and kind service. More

Your dealership is best because you have good inventory and knowledgeable staff and Tariq Anis is excellent. Thanks and knowledgeable staff and Tariq Anis is excellent. Thanks More

Service area is the Best,Always very nice and Helpful. Waiting room always vary clean. Waiting room always vary clean. More

Quality service done fast. The Service Advisors treat you like a friend and make you feel very welcome. I will continue to recommend Mel Hambelton Ford Quick Lane to all of m The Service Advisors treat you like a friend and make you feel very welcome. I will continue to recommend Mel Hambelton Ford Quick Lane to all of my friends and family. More

Stan went above and beyond to turn a bad situation into a pleasant experience. They have earned our business for life! pleasant experience. They have earned our business for life! More

My husband and I would like to give a Gigantic thank you to AJ Dutton in Mel Hambelton ford quick lane . The level of customer service he gave us went above and beyond any we have received before anywhere. to AJ Dutton in Mel Hambelton ford quick lane . The level of customer service he gave us went above and beyond any we have received before anywhere. My husband was in a bad accident on the highway and not sure what to do with our vehicle I called Aj . We had it towed to ford quick lane where he then took care of the rest . He had it towed to a body shop at no cost and just took over for me . Wow just what a awesome experience! Thank you so much AJ Anna & Rigoberto Trujillo More

Appointments mean nothing, walk-ins will be served before you. Work times mean nothing, 2hr brake jobs will be 4+hrs. Pricing means nothing, your bill will be higher than they quote. Condition means nothing, you. Work times mean nothing, 2hr brake jobs will be 4+hrs. Pricing means nothing, your bill will be higher than they quote. Condition means nothing, you brand new low mileage vehicle will need an ever lengthening list of products and services regardless. This place is awful. If you're slow, at least be awesome. If your not very good, at least be fast. Taking forever to deliver on shoddy work causing more damage than you address is simply unacceptable. Avoid this place. More

Great customer service perfect attitude one of the best employees I would say help us find exactly what we want all round just a great guy would come back just to talk to Roy.. employees I would say help us find exactly what we want all round just a great guy would come back just to talk to Roy.. More

They are money hungry and just trying to get what they can get not honest people at all.. Lying and deceitful. Not understanding how i can spend so much on my car to get fixed an then not even having it b can get not honest people at all.. Lying and deceitful. Not understanding how i can spend so much on my car to get fixed an then not even having it back a great amount of time i try to go out of town and the check engine light comes on of course they are saying it has nothing to do with anything that was previously fixed an now its another $450 to get fixed after just spending $6xx.xx to get it fixed already.. This is so sad I wouldn’t xxxxing recommend this place at all!! More