Charissa Rogers

WORLD CLASS CUSTOMER SERVICE AND COMMUNICATION FROM SALES TO SERVICE. From day one of purchasing our 2026 Explorer this Dealership gets it! We have been listened too and treated like people. Great customer TO SERVICE. From day one of purchasing our 2026 Explorer this Dealership gets it! We have been listened too and treated like people. Great customer service is extremely hard to find anymore. We have engaged with Sales (Catfish AKA Roy Davis), Financing (Nightingale), Moblie maintenance (******), Service bay ( x's 2 ***** late on a Friday afternoon) and Quick Lane (Charissa). All of the Afore mentioned staff and others have treated us with a great deal of respect (worldclass). I have been a Chevy owner for a very long time and choose to stop into Mel Hambelton cold one day to look around. This team has earned my respect and Business due to the level of communication and customer service this entire team provides. Thank you Ed Ledwich More

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Charissa was my point of contact Service Advisor using Quick lane for the first time. The customer service level received this morning at Mel Hambelton Ford Quick Lane was world class. I'm extremely impre Quick lane for the first time. The customer service level received this morning at Mel Hambelton Ford Quick Lane was world class. I'm extremely impressed that all the staff that I have engaged with purchasing and servicing our 2026 Ford Explorer has world class communication and listening skill sets. Charissa was even extremely informative when asked additional questions after check in pertaining to the Quick Lane operation and the entire service operation. Sure is nice to find a person and staff that make you feel welcome and talk to you not at you. Appreciate the customer service young lady. Keep up the fine work. Ed Ledwich More

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Nelson and the house call service is great. I appreciate not having to go to the dealership for some services. I appreciate not having to go to the dealership for some services. More

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Very professional and polite and made me feel like a friend when I came to get my truck. Great customer service! friend when I came to get my truck. Great customer service! More

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Hard working trustworthy company. Communication of problems with vehicles and estimated time frames on when vehicles will be done. Communication of problems with vehicles and estimated time frames on when vehicles will be done. More

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Excellent service! Came in for an oil change & needed to be out within 30min for an appointment & got my car back to me asap. Came in for an oil change & needed to be out within 30min for an appointment & got my car back to me asap. More

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Excellent staff and wonderful service. I won't take my vehicle anywhere else. Highly recommend I won't take my vehicle anywhere else. Highly recommend More

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They're better, and they've definately proved it. I did in fact experience the difference. I did in fact experience the difference. More

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Dealership staff is always very friendly and helpful. Sales associates and service advisors are knowledgeable and ready to go above and beyond to help. Service department has always been priced well and Sales associates and service advisors are knowledgeable and ready to go above and beyond to help. Service department has always been priced well and performed excellent work. More

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This is the best place to get service done, they have an amazing team all around and a superb parts team!! I will always come here. amazing team all around and a superb parts team!! I will always come here. More

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