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112 Reviews of Mel Hambelton Ford - Service Center
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November 22, 2024
I completely lost my trust in this dealership and that's after buying our last two vehicles from Mel Hambelton and having them serviced there for 10 years. I found out yesterday that a customer's life and after buying our last two vehicles from Mel Hambelton and having them serviced there for 10 years. I found out yesterday that a customer's life and the life of his family, isn't worth 2/32" when it comes to honoring a "tires for life" contract, especially with winter weather conditions approaching. Lucky for me and my family, Don Hatton Ford of Augusta is much closer and more honorable. I'm not blaming the service advisor; he was just scared to do the right thing and consult the service manager about the situation. Customer service really means nothing after all!! As it turns out, the "tires for life" program that was in effect when I bought my truck was just another phony sales pitch, the dealership used to make a sale. I purchased new tires for my F-150 on my way home after I left Quick Lane, as it was never about the cost savings as much as it is about the principle. I hated to give this dealership one star for a rating, but there was nothing lower to choose from. I won't ever go back to Mel Hambelton and will advise anyone that asks, to do the same. More
by Doug
Employees Worked With
October 17, 2024
Detailing - poor review due to having them detail my car and they took off part of the clear coat in one section of the hood! Called and talked to a supervisor and manager many times and even emailed one of and they took off part of the clear coat in one section of the hood! Called and talked to a supervisor and manager many times and even emailed one of the owners, with no response. No resolution and they just said that happens with older cars! DO NOT GET YOUR CAR DETAILED HERE. Due to this unsatisfactory service, we will not shop there or use their service again. More
by Linda
Employees Worked With
NA
July 06, 2024
Great service, Kent worked with me on my repair and I was very satisfied not only with the repair but the time it took to get my truck back. very satisfied not only with the repair but the time it took to get my truck back. More
by jfbarnes
Employees Worked With
March 12, 2024
Very professional and polite and made me feel like a friend when I came to get my truck. Great customer service! friend when I came to get my truck. Great customer service! More
by mbartnick1
Employees Worked With
December 02, 2023
Hard working trustworthy company. Communication of problems with vehicles and estimated time frames on when vehicles will be done. Communication of problems with vehicles and estimated time frames on when vehicles will be done. More
by Life's a garden dig it
December 01, 2023
I Love everything about this place! Great quality service with good people to do business! Great quality service with good people to do business! More
by Itputsthelotiononitsskin
Employees Worked With
Other Employees :
Tyler McMahan
December 01, 2023
Charissa is a great advisor. She is such a sweetheart and she always tells me what I need to keep my vehicle in the best shape. I won’t take my vehicle anywhere else. She is such a sweetheart and she always tells me what I need to keep my vehicle in the best shape. I won’t take my vehicle anywhere else. More
by Ilovemyself
Employees Worked With
December 01, 2023
Staff is friendly and overall amazing. Service is done great and in a timely manner, will definitely be coming back. They have an amazing parts team as well. Service is done great and in a timely manner, will definitely be coming back. They have an amazing parts team as well. More
by Rose
Employees Worked With
December 01, 2023
Great place and amazing service, highly recommended charissa. Keeps you updated in a timely manner charissa. Keeps you updated in a timely manner More
by brianrodman23
Employees Worked With
