Mel Hambelton Ford

Blake was very personable and approachable. He answered every question we had and was willing to work with us on pricing and was accommodating to our needs. He answered every question we had and was willing to work with us on pricing and was accommodating to our needs. More

Blake was honest and did a good job with answering questions. He also got was able to throw in a few extras questions. He also got was able to throw in a few extras More

Stan Bogden and Brian Sladek were excellent to work with , helped me get the vehicle we needed right away! , helped me get the vehicle we needed right away! More

Stan and Blake were very helpful in fulfilling our needs! They made the buying experience east. They made the buying experience east. More

Rudy was very helpful and he kept me up to date throughout the process. The finance team was bery knowledgeable as well. throughout the process. The finance team was bery knowledgeable as well. More

So this started out as a frustrating experience. First, the transmission in my 2020 Ford F-150 needed overhauled. Its out of factory warranty because I put a lot of miles on it. They overhauled it First, the transmission in my 2020 Ford F-150 needed overhauled. Its out of factory warranty because I put a lot of miles on it. They overhauled it at a cost upwards of $6,500. Thankfully I did my research and bought an aftermarket warranty. I got my truck back and after a few days it started having issues again. So I took it back in. They couldn't duplicate my concern so they couldn't do anything without knowing what I was experiencing. I took a video of what it was doing and when it would do it. I sent my service advisor Chandra the videos. She suggested I bring it back in but with my work schedule it wasn't easy driving it to Wichita so they arranged to pick it up and drop off a loaner vehicle for me. It was a hydraulic line that was in need of repair so it needed a new transmission, at a cost upwards of $7,000. After I got my truck out of service, maybe the next day, my multimedia screen went black. No radio, no backup camera, no navigation. Screen completely black. I called Mel Hambelton up and asked what it was and how much it would cost since my warranty didnt cover it. Took it in for diagnostics, they told me what it was and how much. After some back and forth with the warranty company, with Ford Motor Companies Customer Relations Department, and the Dealership, it was the warranty company in the wrong for saying that it wasn't covered. Mel Hambelton called me to let me knownit was covered and offered to get it in for service. I dropped the truck off for service, picked up a loaner vehicle and I was happy with the experience despite the growing frustration. Chandra is an amazing service advisor, Stan is great with Customers, and Mel Hambelton is still the only Dealership in the United States that I feel confident and trustworthy about taking my vehicles. Or even buying vehicles from. I did have to apologize o them because my truck was dirty on the outside from 4,000 miles on a business trip in Colorado/Utah. 😀 Chandra said they'd wash it up for me and see about getting the oil changed as a courtesy. That right there is next level, above and beyond service. 10/10 Highly Recommend. More

Got the deal I wanted, very fair and quickly with no hassles. Third vehicle I've purchased from them. Very pleased!! hassles. Third vehicle I've purchased from them. Very pleased!! More

Their parts department was very helpful with our rebuild. We appreciate the help and kind service. We appreciate the help and kind service. More

They worked with me to get the deal I wanted. Fair deal at a fair price. Fair deal at a fair price. More

Friendly, fast, honest service. Everyone we encountered was kind and treated us well. Great overall! Everyone we encountered was kind and treated us well. Great overall! More