Mel Hambelton Ford

We were politely greeted in passing by a salesperson (Jon Jackson) on the lot. We asked HIM for help locating what I had researched on their (Mel Hambelton) easy to navigate web site. Jon listened. He was ve Jackson) on the lot. We asked HIM for help locating what I had researched on their (Mel Hambelton) easy to navigate web site. Jon listened. He was very knowledgeable of options, packages, functions, capacities, and availability. He listened to our long list of wants, balanced those against our equally long list of needs and found the vehicle that satisfied both in stock. He delivered us to it, answered many questions, and patiently verified we were satisfied with his answers. He listened. We are very happy with our purchase of a Ford truck. So the truck is prepped and ready to deliver. Jon greets and informs that a demonstration of the truck's electronic capabilities has been arranged. We're a little apprehensive but figure we might learn a few nuggets after suffering through some droning briefing. It wasn't that way at all... Austin explains the basics inside the dealership then invites us to OUR vehicle for hands-on demonstration. For nearly an hour, most every button in the vehicle is repeatedly pushed and cool stuff happens while Austin demonstrates how, why, and when to not to. Lots of laughter and we learned plenty. I love my Ford truck. I feel confident I will be happy taking it to Mel Hambelton for Service. More

Amazing service. Ethan took me to see Brian and the rest is sales history. Even though he was already helping someone, he actually spoke to me and then went back to his current customers. The whole experi is sales history. Even though he was already helping someone, he actually spoke to me and then went back to his current customers. The whole experience was no hassle, no pressure and I was delighted not to have an uncomfortable negotiation. This dealership was soooo much friendlier then the other one! More

UPDATE: After working with Brad, the dealership offered to replace the carpet in our Edge at another dealership closer to us, making it very convenient. This was very much appreciated and we are satisfie to replace the carpet in our Edge at another dealership closer to us, making it very convenient. This was very much appreciated and we are satisfied with the results. Original story/experience: I selected a 2011 Ford Edge Limited at Mel Hambelton Ford after several weeks of research on autotrader and cars.com. Pros - Mel Hambelton was willing to negotiate on price, sandwiches and water available for customers Cons - After discussing the vehicle condition multiple times with the salesperson and a manager, specifically if there were any door dings, dents, scratches, stains, etc, I was told each time that this was a "clean" car and the salesperson gave a personal rating of 9.5/10 for this vehicle. I also made certain that I was able to speak with a manager to represent the vehicle because my wife and I would be traveling from over 4 hours away to make the purchase. The manager also personally guaranteed the car was a "clean" car with no glaring stains or dents. The manager’s exact words were “the carpets are a little ‘dingy’ but we’ll get those cleaned.” After renting a one way rental car to Wichita and driving 4 hours one way, we arrived to find the interior to have bright orange and red stains all over the interior back seat carpet. The salesperson and I discussed the stains and he said he would talk to his manager. After doing so, they said they would only be willing to fill the car up with gas (wow, thank you) and that they would not fix the stains. After insisting they present the car in the way it was described multiple times over the phone by the salesperson and manager and threatening to leave and go home, they fixed half the stains and we would responsible for the rest. Lessons learned: 1) don’t even trust a manager’s word at a dealership 2) be skeptical when a lot of the online photos are awkward, up-close pictures of the door handles and breaklights 3) filling up a newly purchased vehicle with gas is supposedly a favor and not customary at this dealership 4) don’t buy long distance without first seeing the vehicle, even at a supposedly reputable dealership. The salesperson also mentioned several times that we were purchasing the car “at cost”. My message to Mel Hambelton Ford is that nobody believes that and to stop using it as a sales tactic. Nobody believes you purchased the car, tuned the car up, and are turning around and selling it for the same price plus your costs to a random customer 4 hours away whom you’ve never worked with before. It also took 3.5 weeks to get the title from the dealership, leaving us with 2 days to get the car registered. And I would definitely review your sales contract from Mel Hambelton; they failed to sign in the correct spot--you’d think this was their first time; so the DMV had to fax it back to them for signature, creating an even longer day at the DMV. Finally, I responded by email and then by phone by leaving a voicemail to a letter sent out by the General Sales Manager Jeff Horning. The letter wanted to ensure our experience was “perfect”. I emailed and called to discuss this with him and never received a return email or return call. He also wanted to “personally invite” us to share our experience on various review sites. I am doing so in hopes that the next person either thinks twice about buying at Mel Hambelton or gets a better experience than we did. All the car dealership stereotypes exist because of experiences like this—and at Mel Hambelton Ford, rightly so. We would never again purchase from Mel Hambelton Ford. More

Well, I bought a used ford edge from Travis 8 mths ago. Than on July 4 morning my husband and lost both our vehicles in our house fire! We both needed new vehicles , so went back to Travis. The plan was Than on July 4 morning my husband and lost both our vehicles in our house fire! We both needed new vehicles , so went back to Travis. The plan was to get me a nether used car and my husband a new!! But it ened up we both got brand new!! The Mel Hamilton family helped our family out so much !! So yes!!!!!! You should never think twice about getting a car from Travis or the Mel Hamilton team!! More

Mario did a great job of making sure the car was ready on time. Dealer also put new tires and wind shield wipers on the car as the tiers were worn. Car was extremly clean at final pick up time. time. Dealer also put new tires and wind shield wipers on the car as the tiers were worn. Car was extremly clean at final pick up time. More

This by far the best sales experience I have ever had. James was wonderful and work his hardest to get everything I asked for. He did so well that we actually purchased TWO cars from him. He has followed James was wonderful and work his hardest to get everything I asked for. He did so well that we actually purchased TWO cars from him. He has followed up with us after the sale and has been willing to answer any questions we have had. If your in the market for a new or used car this is place to go. Its head and shoulders above the competition. Make sure you stop in and see James Bartlett!! More

Was looking for a used Ford Escape. Used the website and found a few I liked. Salesman David McCall made everything possible and drove a 2010 Escape home the same day. found a few I liked. Salesman David McCall made everything possible and drove a 2010 Escape home the same day. More

The usual great service my wife and I get from this dealership actually began back in 1988- and it HAS NOT changed. Yes, that's incredible but after our visit and ended up with exactly the car my wife dealership actually began back in 1988- and it HAS NOT changed. Yes, that's incredible but after our visit and ended up with exactly the car my wife wanted, we're actually not surprised. We weren't even going in to get her a car- it was for our son who is overseas. We ended up getting a deal that that we almost couldn't believe and walked out with the showroom model of the 2012 Focus SE. The people at Mel's are fantastic; very friendly, helpful and very knowledgeable. If you want a Ford, THIS is the place to go- nowhere else. More

We are giving the dealership, and, specifically, Reggie We are giving the dealership, and, specifically, Reggie Harlmon an excellent rating. We were treated with care and respect during the purchase of our We are giving the dealership, and, specifically, Reggie Harlmon an excellent rating. We were treated with care and respect during the purchase of our new vehicle. More