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Mel Hambelton Ford

Wichita, KS

4.8
2,184 Reviews
Mel Hambelton Ford is a family-owned vehicle dealership in Wichita, KS. We strive to provide our customers with the highest level of service through unquestioned integrity, community building, and a persistent belief that our employees should always come first. Our Sales Department boasts an average tenure of over 6 years which provides a consistently excellent customer experience. Our Service Department is one of the most advanced in the nation serving all makes and models of vehicles and more. And our Quick Lane is the largest in the country – a case study in customer and employee satisfaction for Ford dealerships across the nation.
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11771 West Kellogg Street

Wichita, KS

67209

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Showing 2,183 reviews

December 10, 2012

They made me feel welcome at the dealership. They work for the customer(s) needs, they are there for us. There was no pressuring into buying a vehicle, we told them what we could do and they worked their More

by tiffany1288
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kinney
Dec 11, 2012 -

Mel Hambelton Ford responded

Tiffany, Thank you! We are glad you felt welcome at our dealership. Hope you enjoy your car!

December 10, 2012

Phil Nightingale, the general manager, is fantastic. He went way above and beyond to make sure we were treated right. All employees that we dealt with gave wonderful service. We felt like we were their More

by pammaher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Nightingale
Dec 11, 2012 -

Mel Hambelton Ford responded

Thank you very much for sharing your thoughts with us. We are pleased that you had such a great experience with Phil and the rest of the staff you worked with. If you ever need anything, please give us a ring!

December 10, 2012

This dealership is fantastic...third new car we have bought for them in the past six months. Everytime the experience was absolutely wonderful. Between Robert and Bret, they not only found the the vehic More

by jermay07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kinney
Dec 11, 2012 -

Mel Hambelton Ford responded

Woohoo! Thank you for this awesome review. We have the best staff around and we are proud that you agree. Hopefully we will see you again for your 4th big purchase!!

December 09, 2012

If you looked up customer service in the dictionary, there would be a picture of Jon Jackson and the whole Mel Hambelton team. I work in the customer service industry and was blown away by how comfortab More

by nolanbristow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 11, 2012 -

Mel Hambelton Ford responded

Nolan, That is terrific! Thank you for your kind words. We are very pleased that Jon treated you with utmost respect and professionalism. HA we will be sure to forward that on in regards to Alex and that promotion. Thank you very much, and if we can ever help you out in any way, please do not hesitate to give us a shout!

December 07, 2012

Whole experience was great. Everyone was very helpful and answered all my questions in a professional manner. Would recommend the dealer and everyone that helped in the purchase of my car, which I love, by t More

by Ila Fast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 07, 2012 -

Mel Hambelton Ford responded

Ila, Thank you for that fantastic review! We are glad you love your car. If there is ever anything we can do to make sure you are completely satisfied, please give us a call and we will make sure that happens!

November 28, 2012

This dealership is very professional and supportive. I would recommend mel Hambelton to everybody. My experience was top - notch! Phil Knightingale and his staff are the best! More

by TMill 22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Knightingale
Dec 01, 2012 -

Mel Hambelton Ford responded

Great! Thank you very much for reviewing us. Phil, along with the management team, does an excellent job at ensuring that each and every customer has an experience just like yours!

November 27, 2012

I called Alex was AWESOME! he helped walk me through deleting the old phone and connecting my new phone to the SYNC system. I was amazed at how he was able to walk me through the process without coming More

by minerl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 27, 2012 -

Mel Hambelton Ford responded

Thank you for letting us know via DealerRater! We take tremendous pride in our Delivery Team. They know those cars like it's nothing! If you ever have any additional questions, give Alex a call and he'll help you out!

November 27, 2012

The sales personnel at Mel Hambelton is unparalleled by today's standards. They really go that extra mile to ensure great customer satisfaction in a friendly atmosphere. Stan Bogdan is excellent, he is sin More

by Jph2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 29, 2012 -

Mel Hambelton Ford responded

Stan the man! Sounds like a great new nickname for him! Thank you for your outstanding review of Mel Hambelton Ford and Stan Bogdan. We are pleased that you had a great experience! If you ever need anything, please give us a call!

November 26, 2012

My husband and I went to Mel Hambelton Ford looking for a Mustang that he had been waiting to purchase for 30 years. We were greeted by Kareem who really listened to what we wanted and did his best to find More

by brassyslady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kareem Hadad, Austin Haase
Nov 27, 2012 -

Mel Hambelton Ford responded

What an awesome experience! Thank you for giving us a shot. We are pleased that we were able to add a second mustang to your family! :) If you ever have any questions, please don't hesitate to give us a call!

November 26, 2012

Yes we have some issues on our credit but we was told by numerous people at this dealership that they would help us and one of them is Lisa which is one of the owners and Phil which is the head salesman als More

by unpleased
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
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