Medford Nissan

too long easy to deal with and very friendly. Though I was going to have a full tank of gas but had to fiend a station after dark. I also think it takes too lo easy to deal with and very friendly. Though I was going to have a full tank of gas but had to fiend a station after dark. I also think it takes too long to buy a car. More

Nick lies about what he submits to warranty. Passes you off to corporate who just follows what warranty states. I have had my car less than a year and 3 seat belts are failed. Being dented for outside infl off to corporate who just follows what warranty states. I have had my car less than a year and 3 seat belts are failed. Being dented for outside influences. This is ridiculous. It is obviously the ratchet mechanism that is shredding the belts. More

The quality of service and assistance in the selection and valuation process. Not too pushy. I was in a hurry because of necessity. Overall the best buying experience I have had to date. and valuation process. Not too pushy. I was in a hurry because of necessity. Overall the best buying experience I have had to date. More

TOOK MY NUSSAN IN TO FIX THE SEAT IN MY DRIVER SIDE ELECTEIC SEAT. THEY WUAITED ME 130 OLUS PARTS. THEY HAD IT FOR 15 MIN AND SAID IT WILL BE 600 PLUS PARTS. I SAID NO THANK YOU AND STILLNCHARGED ME 65 ELECTEIC SEAT. THEY WUAITED ME 130 OLUS PARTS. THEY HAD IT FOR 15 MIN AND SAID IT WILL BE 600 PLUS PARTS. I SAID NO THANK YOU AND STILLNCHARGED ME 65.00 FOR NOTHING. VERY DISDAPPOINTED More

I have two Nissans with life-time oil and lube features (2011 Altima and 2020 Rogue) which were purchased from Medford Lithia Nissan. With nearly 19 years of Lithia sales and service association, I am imm (2011 Altima and 2020 Rogue) which were purchased from Medford Lithia Nissan. With nearly 19 years of Lithia sales and service association, I am immensely pleased! More

It is a pleasure working with the people at the maintenance receiving desk. They are busy but on top of the problem I am happy with the results of their efforts. maintenance receiving desk. They are busy but on top of the problem I am happy with the results of their efforts. More

The only reason we buy here is because Chuck Aden is the best salesman we have ever worked with. It has been a pleasure. Because of him best salesman we have ever worked with. It has been a pleasure. Because of him More

Great experience as always with Chuck. Chuck showed much patience as we purchased two vehicles in the same day. He was kind, respectful, knowledgable and answered our many questions with ease. patience as we purchased two vehicles in the same day. He was kind, respectful, knowledgable and answered our many questions with ease. More

Edited 10/9/20 to include updates*wiring harness in door Edited 10/9/20 to include updates *wiring harness in door to fix keyless entry finally replaced by Ford dealership. *Ford found that my brakes and Edited 10/9/20 to include updates *wiring harness in door to fix keyless entry finally replaced by Ford dealership. *Ford found that my brakes and rotors are completely gone. I purchased this car with an assured warranty and I have absolutely nothing but one issue after another. I will NEVER purchase from Lithia again. I will NOT be using their service departments either, while the Service Manager has been nothing but helpful, I feel like he let me down by allowing this car to make it out onto the lot with all of the issues it had. I was never spoken to about my brake condition when I purchased my car, so they obviously withheld information from me. If they were so close to needing to be replaced, why wasn't I told??? I purchased it with 36,502 original miles, and its at 37,970... Obviously I was tricked. Edited 7/1/20 to include updates. *They sealed one of the chips in my windshield, repaired the door damage, are waiting on the part to fix my keyless entry, and I still don't know why my check engine light came on, as they weren't able to diagnose anything* First, this is coming from a Lithia employee, this is how I was treated at one of our own hometown dealerships. :( A couple of things were discovered to have issues after we purchased my vehicle that weren’t disclosed to us. We purchased a used 2017 Ford Escape with 36,502 miles and a 60-day dealer warranty on 5/31/20. I have a brother who is a technician at the neighboring dealership, Lithia CJDR in Medford, he quickly looked over my car in his driveway and found that a vacuum hose was disconnected, that my key-less entry for driver side does not work (all other doors work for key-less entry, including the touch pad on driver door, it’s just the driver side door handle that is not working), several of my fluids were low, including radiator reservoir and windshield wiper fluid, and we also noticed several chips in my windshield (which I was told Lithia has those sealed before selling used cars with a warranty) as well as a dent in the passenger side door that wasn't noticeable from the outside. (The vehicle's Carfax history was shown to me and it was clean, so where did that dent come from?) I called a few days after I purchased my vehicle and was told to speak with the finance manager about my warranty to see what would be covered by the dealership. I gave him very specific examples if things and kept being told I needed to bring it in for service. I don’t want to come in and possibly end up spending a ton of money on repairs to a car that was sold to me with a warranty, is 3 years old, and has under 37,000 miles on it. Wasn’t very happy with the service from the sales desk manager, while our interaction was brief, it was not great. We weren't happy with the numbers for our deal, so we kept negotiating, at one point he came out and said he wasn't "screwing me around" cause I'm a Lithia employee, and that they care of Lithia employees. We came to an tentatively agreed upon price, but we were told that the finance manager could look further into a better interest rate for us. At one point I noticed my social security number was not correct on the paperwork, and neither was the selling price of the car, it was $500 more than the listing price. We brought this to the sales reps attention, he said he corrected my social security number, and the sales desk manager did correct the selling price on the paper work we agreed to. Once we went into the finance mangers office the selling price jumped back up $500 and we caught it before we signed our paperwork. My social was also still incorrect at that time. So that didn't look too great. Seemed like a very rushed deal, I know it was a weekend and the end of the day, but it didn't sit well me. Also when we asked the finance manager about the interest rate he insisted that one was the best one, and nothing could be done, (he didn't even take the time to check) so there was a disconnect between what we were told by different employees. I would also like to note that at NO time during this deal was I asked to show my employee badge, or a check stub, to get the "Lithia employee pricing". So to be honest, I don't know if I even got employee pricing... The finance manager kept trying to sell me GAP even after we had clearly told him we were not interested. He brought it up again at least two more times, and the last time mentioned COVID 19 was a perfect reason to buy. I do not appreciate someone trying to “scare" me into buying a product that I repeatedly told him I was not interested in. The sales rep who helped me, John, was amazing!!! I have since learned that he left the company, which is very unfortunate. He was an phenomenal Sales rep, he was knowledgeable, quick to help, and was very friendly. We test drove 3 cars and 2 of them were absolutely filthy, which seemed counterproductive if you want to sell a car. I was called almost immediately after posting this review initially on Friday June 26th. (of course it doesn't truly post for 10 days so dealerships can fix try to fix their reviews) Kent has been very friendly and understanding and trying to get me help. He got me into the service department that day. However once I arrived I stood waiting to be acknowledged for at least 10 minutes when I had an appt and was told the Service manager would be waiting. I never even spoke to the service manager. The service advisor who did help me was very nice so no complaints there. I went over all the issues when I dropped of the car. About an hour and a half to 2 hours later I received a call and was told yes they see the chips in the windshield, they will get that fixed they will repair the dent, and that they will fix my key-less entry and have topped of the low fluids. However parts had to be ordered, once they came in they'd need my car for about 3 days, and that they'd call me to schedule a time to have all this done once the parts arrived. I did mention the vacuum hoses, but see no record of that being addressed on the copy of the Repair Order I have. Tonight, 7/1/20, my husband drove to a neighboring city about 20 minutes away, the check engine light came on and I received a notice from ford pass that my car had a power train failure. I called the dealership immediately. The service manager was already out for the day, as was Kent, so messages have been left with both. I'm hoping to hear back and get some resolution. I expected better.. I was treated very poorly by the several of the staff, and I will not be shopping from Lithia Nissan or recommending them to anyone else again!!! More

Great service repair my air conditioning it was done fast and fixed the first time great job thanks I could not ask for better service fast and fixed the first time great job thanks I could not ask for better service More