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Meador Chrysler Dodge Jeep Ram
Fort Worth, TX
1,739 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,739 Reviews of Meador Chrysler Dodge Jeep Ram
December 12, 2012
I went in on a Friday as a motivated buyer knowing exactly which vehicle I wanted. I was told I was the first person that day to look at the truck and that there weren't any others actively engaged i exactly which vehicle I wanted. I was told I was the first person that day to look at the truck and that there weren't any others actively engaged in buying it. Though this vehicle was priced in excess of $40K, apparently the sticker wasn't enough to motivate the salesperson named Isabel. I also mentioned I'd strongly consider making this a two-vehicle opportunity by trading in my wife's car and getting her a new used one. Still, nothing could motivate Isabel, who failed to respond to my email sent first thing the same morning letting her know I was coming by the same day to look at the vehicle. In other words, I sent he an email around 9am informing her I'd be coming in during the afternoon. And when I arrived around 1pm, though she never responded to or acknowledged the email sent earlier, I asked for her to help me when I should have dealt with the gentleman who initially approached me. Isabel, by the way, was doing nothing more than making small talk with co-workers when we finally tracked her down. After test driving the truck, I knew it was what I wanted. I sent Isabel another email around 3pm letting her know I was ready to make a deal. By 6:30pm she had yet to respond so I sent her a text. Her text reply was simply to ask me what I needed, completely ignoring every question I asked her via email. Finally, around 7pm after still not getting any where with her, I emailed customer service. They asked for my phone number and said they'd contact me the next day. Well, true to form, they didn't deliver either. Bottom line: Isabel is the absolute worst used car salesperson I've met in my 43 years and has no sense of urgency whatsoever. After the fact, I've learned this isn't the first such complaint about her. If you're interested in a vehicle from this dealer, do yourself a favor and steer very clear of Isabel. Find someone who wants to close a deal because she's not the one. She doesn't follow-up or follow through. It wasn't made known to me until the following Monday that they sold the vehicle over the weekend. I complained to the GM, Charlie Gray. His response was flippant and didn't address any issues raised. The unmotivated saleslady, the lip service customer service department, and my horrible experience altogether with this dealer clearly is a microcosm of its leadership, made apparent by his lack of concern. Of course, this is no sort of revelation. Generally, an organization generally runs as its led, and this organization isn't any different. If you want to experience all the negative stereotypes we all are aware of in this industry, this is the dealership for you. If you want to be treated respectfully, as a paying customer should be, pass this one by altogether. You won't be sorry. More
by FWSoccerDad
Employees Worked With
Isabel Munguia
December 08, 2012
Ray Gonzalez was very accomodating and tried his best, worked late in the night to make sure we were ready to go. Ken "Coach" Mizel was very knowledgeable with some creative strategies for financing both worked late in the night to make sure we were ready to go. Ken "Coach" Mizel was very knowledgeable with some creative strategies for financing both vehicles I bought that night. Thanks guys and also thanks to the finance guy who worked with me, he was efficient and congenial. More
by jnamador
Employees Worked With
Ray Gonzalez
November 29, 2012
Kevin was very easy to deal with. Didn't feel pressured into buying something we didn't want. We told him exactly what we wanted and he gave us that plus more. Couldn't be happier with our purchase. Thank into buying something we didn't want. We told him exactly what we wanted and he gave us that plus more. Couldn't be happier with our purchase. Thank you!!!! More
by kjohnson10
Employees Worked With
Kevin Eidson, Waldean Villarreal
November 24, 2012
The dealer was very people friendly. I first went to the dealership on 09/10/12 just to shop around for pricing and test drive the car that I was looking for. When Ocell walked up to us he was very down to dealership on 09/10/12 just to shop around for pricing and test drive the car that I was looking for. When Ocell walked up to us he was very down to earth which was a plus with me. I work in the auto finance industy so I quizzed him on a few questions which I thought because he was a car sellsman he wasnt going to tell the honest truth. When he did I knew I was going to do business with him. On this day I didnt purchase the car because I didnt want to rush into buying a car without looking at all my options and pricing other dealer. Ocell was accepting to my wishes and gave me a card and told me that if he could be any assistance to please give him a call. Well on 09/17/12 I went to Allen Samuels Dodge and their sevice was horrible!!! I advised him of what type of car I was looking for what options I wanted and the color, which was a 2013 Black Dodge Challenger SXT Plus, brings the keys to a YELLOW Challenger SXT. (1st test failed), we proceed to start the car and it's dead (2nd test failed). So once again he has to find the keys to another car we didnt ask for which was a Hemi. This was so far from my options. So I decided let me quiz him and see how honest this salesman is. Well like all other test that he was going through this was another FAIL!!!! The price was lower but I was not going to settle. I called Ocell as soon as I got back in my car. He didnt answer but by the time I drove off of the parking lot of Allen Samuels he was calling. I advised him that the deal was better at Allen Samuel and they are offering to go and get the car from another dealer at a lower price. When I tell you that this man Ocell worked his magic to get me the car of my dreams and at a reasonable deal I was over joyed. We were only in the dealership a few hours before I drove out with my car. Thank you Ocell for your honest sellsmanship. That is what stood out the most along with your willingness to do whatever it was to get us in what we wanted and staying professional. More
by kwilso1
Employees Worked With
Ocell Holiday II
November 20, 2012
I drove in to get a oil change,and while waiting i walked around and seen this 2013 challenger sitting on the show room floor ray ask me did i like it i said yeah he said well let me pull it out and let you around and seen this 2013 challenger sitting on the show room floor ray ask me did i like it i said yeah he said well let me pull it out and let you take it for a spin and the rest is history im a proud owner of a 2013 dodge challenger,he was very helpful and he help me get in the car ray is the MAN!!!! THANKS RAY KEITH PALMER More
by TEXASCHALLENGER
Employees Worked With
Ray Gonzales
November 18, 2012
Kevin was great to work with on the purchase of my new Jeep. He cut right thru the chase and offered to special order the exact vehicle that I wanted at a good price. Perfect! Through out the process Kevi Jeep. He cut right thru the chase and offered to special order the exact vehicle that I wanted at a good price. Perfect! Through out the process Kevin followed up and keep me up to date. Wonderful experience and I would highly recommend buying a vehicle from Kevin. More
by wthardin
Employees Worked With
Kevin Eidson
November 17, 2012
Kevin is great! I brought my 2 vehicles from him. Nice and easy transaction and no hassle. I refer all my friends to Kevin who want to buy a car. and easy transaction and no hassle. I refer all my friends to Kevin who want to buy a car. More
by cmac2live
Employees Worked With
Kevin Eidson
November 14, 2012
Nicholas Zaha is very courteous and helpful to prospective coustmers. After the sale Nicholas is wery helpful explaining the functions and setting up the Blue Tooth function as well as the many ot prospective coustmers. After the sale Nicholas is wery helpful explaining the functions and setting up the Blue Tooth function as well as the many other functions avaliable on the Journey.With his help it would be eztremily frustrating. Ken "Coach" Mizel worked with us on the final cost of the journey for satisfactorydealfor the new Journey. Nasser Mohmand provided financial assistanse and paper work necessary to finanes through a local credit union. The experance at Meador auro was very pleasent. More
by yhdkua
November 13, 2012
My first visit to Meador was in September and I started on the used car side. The first salesman I worked with almost influenced me never to return to Meador as I caught him in several lies. I then reached on the used car side. The first salesman I worked with almost influenced me never to return to Meador as I caught him in several lies. I then reached out to other dealers requesting an internet price on a new Dodge Journey. Kevin "Nator" Langley at Meador responded immediately offering three different vehicles that matched my price range and required features. My wife and I decided to visit for a test drive the following Saturday and met Kevin "Nator" Langley face to face. "Nator" has been an absolute pleasure to work with in the purchase of my new Dodge Journey. As I already noted, he worked very hard to find the car that matched what my family was looking for in a new vehicle. Before we arrived on Saturday, he had narrowed the selection down to a single vehicle and he had it ready to go for our test drive when we arrived. We indicated to him that we only had a couple of hours before my son needed to be at a T-ball game. He honored our time and we had a quote in front of us that we were able to discuss over lunch. When I returned to the dealership later that day, we began working through the paperwork. This is where my first issue with customer service arose as "Nator's" hands were tied waiting on the finance department to even see me to begin negotiation of the purchase terms. We waited for almost 2 hours. "Nator" was empathetic and worked very hard to get them moving, but his hands were tied. However, when I finally arrived in the finance department we were able to negotiate the terms quickly and I was driving off the lot in our new car within about 30 minutes. Since the purchase of the car, "Nator" has followed up with us several times to make sure we are still happy with the car and to make sure we didn't have any new questions or concerns about the car. "Nator" really gets customer service, and I would highly recommend him to anyone seeking a new car. The reason I rated customer service so low has NOTHING to do with "Nator" or the new car purchase experience, it has more to do with a recent visit which was a disaster. When we received word that our license plate had arrived my wife headed over to the dealership to get them installed. "Nator" had noted that he would top off our fuel the next time we came in, but he was out that day. When my wife approached other salesmen and the service manager they refused to honor "Nator's" promise, much to our disappointment. In my opinion, if one of your salesmen makes an offer, you stand behind it. I firmly believe "Nator" would have stood behind the promise of another salesman because he proved himself to be customer service oriented just in the few times I've been in the dealership. We're going to check to make sure "Nator" is there when we go for our first oil change, as he is the only person I currently trust to follow through with customer service. My recommendation, if you go to Meador, only work with "Nator". He's been in the business for about 30 years, and it shows! He still values the customer, something these younger guys really need to learn. So "Nator", if my only dealings were with you I would have given Meador a glowing 5 star rating across the board -- and that's even with the 2 hour wait for financing. The sales managers need to allow "Nator" to coach these other salesmen and your service manager in customer service. Learn from "Nator" guys and you will continue to win my business. More
by cquick01
