Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
McLoughlin Chevrolet - Service Center
Milwaukie, OR
1,505 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,505 Reviews of McLoughlin Chevrolet - Service Center
Sort by
April 06, 2022
Battery recall service on the Chevy Bolt. The process was fairly smooth. Could have been a tad better for folks renting cars for the 2 days. Can't have 7-7:30AM service appointments marrie The process was fairly smooth. Could have been a tad better for folks renting cars for the 2 days. Can't have 7-7:30AM service appointments married with Enterprise Car Rentals which doesn't open until 8AM (and didn't actually have a car, in this case, until 2PM or so). Need to reserve a car well in advance, perhaps DAYS (not just hours) before, due to the current rental-car availability insanity. The actual EV Tech guy(s) are ripping it up though, seamlessly dropping 1000 pound packs, doing coolant and firmware in something like 4 hours flat--they're not getting paid ENOUGH. More
by MKFELLOWS
Verified CustomerEmployees Worked With
Kelsea Crownover
April 03, 2022
We got an appointment for the next day. We got in and out, not too long of a wait, just about what they told us it would be. They were very friendly. We got in and out, not too long of a wait, just about what they told us it would be. They were very friendly. More
by LUCYBEAR16
Employees Worked With
Frank my service advisor, Christie M, Hayden Fisher
March 31, 2022
Complete communication and planning needs to happen more at this dealership. Kelsea is very helpful and friendly in service. I feel with great leadership from the top management the whole work team and the at this dealership. Kelsea is very helpful and friendly in service. I feel with great leadership from the top management the whole work team and the customers will see a difference. Unfortunately this is rare to find in a disorganized and selfish world we currently live in. I was called 2 two different times to bring my car in minutes after checking my car into service. My battery was replaced a day late because there was not enough trained technicians when one is absent. The other items on my list weren't repaired even though the paperwork says it was. More
by JEEPAWJ
March 30, 2022
Kelsea is always friendly and courteous. We took our Chevy in for a new timing belt and windshield wiper blades. They also noticed the car had a funny noise and needed a new alternator. I We took our Chevy in for a new timing belt and windshield wiper blades. They also noticed the car had a funny noise and needed a new alternator. I am so glad they were able to fix the noise. Our Chevy is now running much quieter than it has in a long time. I asked for a ride from my home to pick up our car when it was done and David came to help me out. Thank you for the great customer service! More
by satisfied customer
March 27, 2022
I knew a dealership for service and repairs would be more expensive than a smaller shop but had some issues I felt would be better for a dealership. I was going on vacation and left van for 2 weeks. I touc expensive than a smaller shop but had some issues I felt would be better for a dealership. I was going on vacation and left van for 2 weeks. I touched base with them after a week and no one knew anything. I called back the fallowing week and was told person I was dealing with was with another customer and they would call back. I waited 4 hours and I called back and was told that same person was not in today, “she called in sick”. What lie is it? Got some basic service done and had a broken door handle. The part is $65 and they wanted $230 for labor to put it on. I’m not a mechanic and it took me less than 1/2 hour to put part on. Also had a wire loose and they wanted $390 to repair. Took to another shop and it took 60 minutes to locate and repair and charged me $125. Was not at all impressed with the communication at this shop. More
by brianbrown161
Employees Worked With
Kelsea Crownover, David Ricksgers
March 20, 2022
Ian and the team are great, really appreciated the opinions of him and the team in helping with my truck! Thank you mcglaughlin Chevy service team! opinions of him and the team in helping with my truck! Thank you mcglaughlin Chevy service team! More
by mhayes6453
Employees Worked With
Other Employees :
Iain Mackintosh, Brooke Long, Ja'Mari Etherly, Damien Gonzalez, Hayden Fisher
March 20, 2022
Appt was at 10 am. Told them we needed the car by 2 for a 2:30 appt we had to be at. At 2:05 - no call. We had to call. Was told they needed another 10 minutes for Told them we needed the car by 2 for a 2:30 appt we had to be at. At 2:05 - no call. We had to call. Was told they needed another 10 minutes for paperwork. Parents had to pick up the car. No explanation for what was found during overall check. Noticed a comment about oil leak and a comment about brake fluid - again nothing said o discussed at time of pickup.. had to ask - overall not impressed with this visit. Will most likely go elsewhere for next oil change. More
by SHELLI.STOTTS
Employees Worked With
