McLoughlin Chevrolet - Service Center

Ricky was absolutely amazing. From my initial call to schedule my appointment ti the end of the service repair. From my initial call to schedule my appointment ti the end of the service repair. More

I was running late because of excruciating pain and Ricky understood and got me checked in right away and my truck was serviced promptly. Free coffee was available in the customer lounge that helped Ricky understood and got me checked in right away and my truck was serviced promptly. Free coffee was available in the customer lounge that helped tremendously. The technician who serviced my truck did an excellent job and topped off the diesel exhaust fluid at no charge. What started out to be a bad day turned out to be awesome. Kudos to McLoughlin Chevrolet!! More

Even though my new truck suffered from the known lifter defect, this dealer was able to get me in the same day I called and get going on the repair. defect, this dealer was able to get me in the same day I called and get going on the repair. More

Staff is extremely friendly and knowledgeable. Service Manager came out to say hello and asked if everything was good. Service Manager came out to say hello and asked if everything was good. More

Kelsey Phipps is the best service writer/tech ever, in my experience. She is friendly, courteous, and incredibly professional at solving issues. Even when GM has parts on constraint, she has gone the extra m experience. She is friendly, courteous, and incredibly professional at solving issues. Even when GM has parts on constraint, she has gone the extra mile to find solutions, while keeping me informed. This is the third time she has overcome the manufacturer's shortcomings. More

Messed up the diagnostics, and I appreciate that they admitted their mistake. However, I lost $700 in the process. Definitely not ethical or okay... admitted their mistake. However, I lost $700 in the process. Definitely not ethical or okay... More

The employees are friendly and helpful and very fast! They made sure to answer all the questions I had at the time of my car service. They made sure to answer all the questions I had at the time of my car service. More

They did the recall updwte for my car which fixed some computer problems. They did not record or investigate the phone connectivity issues I had expressed about the infotainment system. computer problems. They did not record or investigate the phone connectivity issues I had expressed about the infotainment system. More

In June 2021, We paid $1,200. 00 for a new Air Conditioner Compressor plus labor, August 6 2022 Air Conditioning not working again. . Got charged another $700.00 for same problem 00 for a new Air Conditioner Compressor plus labor, August 6 2022 Air Conditioning not working again. . Got charged another $700.00 for same problem but they claim different parts, I’m not a mechanic sooo, ok. Now 3 weeks later, August 30, 2022, Air Conditioner not working again. , now they claim a “different part” , estimated $1,300.00 Nope, not going to fix. My wife’s car is a 1999 Oldsmobile Intrigue with 45,700 ORIGINAL Miles. Body in excellent condition. Talked with Service Advisor, Ricky Vasquez and he is very nice. No issues with Ricky. Talked to Service Manager, Travis Gaul and asked him for a partial refund from Earlier August and he said “ There is nothing I can do”. Really, Are you sure? So in the time of 1 year and paying $1,900 to have the Air fixed and still not fixed, then they wanted another $1,300. I don’t think so. 3 full days at the service dept and ………………… I guess our future business, either new vehicles or service on our other car will be a toss up. I asked the General Managers name and email and nobody would give it to me. Too bad. Oh well. More

Fast and friendly service. Frank definitely was listening and followed up after the routine service. Thank you for a quick and hassle-free appointment! Frank definitely was listening and followed up after the routine service. Thank you for a quick and hassle-free appointment! More