McLoughlin Chevrolet - Service Center

My experience at the service department was not the best. Dropped car off Tuesday night 12/13/22 for an appointment at 9 a.m. on Wednesday 12/14/22. I was told I would receive a call around 3 p.m. on Wednesd Dropped car off Tuesday night 12/13/22 for an appointment at 9 a.m. on Wednesday 12/14/22. I was told I would receive a call around 3 p.m. on Wednesday with an update, no call. I called around 4 to get information, I was told there were others ahead of me and that my car got started around 1 p.m. (9 a.m. appt.). I understand "things happen" but to not get a call with an update, even to tell me they started late is frustrating. Good thing I didn't need the car back until Thursday evening, because I had to call Thursday afternoon around 3 to get an update, still no call from Dealer. Bottom line, very poor communication. More

People are nice, but I don't feel like it is very transparent. May not be their fault it may be GM. Brought my truck in for a head light brightness surging problem, they found fuel delivery problem, transparent. May not be their fault it may be GM. Brought my truck in for a head light brightness surging problem, they found fuel delivery problem, had the truck for a week. It was covered under warranty but did not fix the problem i brought it in for. More

as usual this service department goes above and beyond. .fast and very efficient .great communication ..kayla is great to work with..thank you .fast and very efficient .great communication ..kayla is great to work with..thank you More

Your dealership way overcharges. $141 for labor to install a fuel filter. Filter was $87. xxx $141 for labor to install a fuel filter. Filter was $87. xxx More

Very Friendly and accommodating staff. The system they have set up makes it really easy to schedule a convenient time to drop off your vehicle. I was in and out of there in less than five The system they have set up makes it really easy to schedule a convenient time to drop off your vehicle. I was in and out of there in less than five minutes for the drop off and the pick up. The Estimated time they need my car was 5 days but they finished everything in 3 days. More

My service was quick and people were kind. Also feel welcome and everyone is super helpful. Also feel welcome and everyone is super helpful. More

Great customer interactions. Easy to work with. Super communications and really customer focused. I've had issues with dealerships in the past, but this one really shines. Ve Easy to work with. Super communications and really customer focused. I've had issues with dealerships in the past, but this one really shines. Very satisfied. More

I had a factory issue with my sunroof leaking which led to very extensive damages and repair efforts. Even though my Equinox was out of warranty Kelsea and the McLoughlin Chevy team worked with GM to rep to very extensive damages and repair efforts. Even though my Equinox was out of warranty Kelsea and the McLoughlin Chevy team worked with GM to repair my vehicle at no cost to me. I've never had this level of service from anyone before. I will continue to purchase and to have my vehicles maintained at McLoughlin Chevy! 5 Stars + More

I always have my Silverado serviced here, but this time was my son’s car. As always, they took great care of me and I will keep coming back! was my son’s car. As always, they took great care of me and I will keep coming back! More

2022 Z71 went in for a heated seats update (missing parts when bought). Service team very proactive in communications. Kelsea is great. Tech was also great, found a nail in a tire and fixed it. Will be t when bought). Service team very proactive in communications. Kelsea is great. Tech was also great, found a nail in a tire and fixed it. Will be taking the Z71 and my SC560 Suburban there for all service needs. More