McLoughlin Chevrolet | Page 8

Very friendly and always do the work in a timely manner, I just wish I got more then 3 oil changes with my new truck purchase I just wish I got more then 3 oil changes with my new truck purchase More

Thanks for a chance with the F350 pickup, I appreciate it. I liked the way the guys worked with me. Thanks it. I liked the way the guys worked with me. Thanks More

Elliot was great to work with. He was very upfront, honest and wasn’t pushy. He was very upfront, honest and wasn’t pushy. More

Gary and Elliott were awesome! !!!! Very transparent from start to finish. Customer for life!!! Thank you !!!! Very transparent from start to finish. Customer for life!!! Thank you More

My experience with the dealership was going well until I was lied to by the finance manager about gap insurance. That changed my perspective. Nothing has changed in all these years. It wasn't necessary to d was lied to by the finance manager about gap insurance. That changed my perspective. Nothing has changed in all these years. It wasn't necessary to do it. You have the making of a great dealership just to tell everybody to be honest, do not lie. You'll get more customers that way More

I had a great experience working with Adam Mixer, who demonstrated exceptional knowledge and expertise. Despite encountering some banking issues while paying in cash from an insurance claim, Adam remaine demonstrated exceptional knowledge and expertise. Despite encountering some banking issues while paying in cash from an insurance claim, Adam remained patient and positive throughout the process. Additionally, David Mendenhall was also a pleasure to work with. I highly recommend their services. More

Shawn did a great job communicating with me and my car was completed in a timely manner was completed in a timely manner More

Friendly people. Offered test drive before purchase (tried 3 cars). Clean and nice dealership. Love Chevy. Offered test drive before purchase (tried 3 cars). Clean and nice dealership. Love Chevy. More

I had some routine service done on my truck and everything was done correctly and promply. Charmaine, the cashier at the service department was extremely helpful in going over the charges and was w everything was done correctly and promply. Charmaine, the cashier at the service department was extremely helpful in going over the charges and was wonderful to work with! More

We bought a 2017 Bolt EV back in Jan and the process went mostly smooth but the center display/infotainment panel was nonfunctioning and the sales dept kept saying they'd get this fixed and get someone from mostly smooth but the center display/infotainment panel was nonfunctioning and the sales dept kept saying they'd get this fixed and get someone from the service dept to call us the next day to get is scheduled. No one from the service dept ever did call us and a couple follow ups and two months later with both our sales rep and finance manager produced no results. Our Bolt was GM repurchase and so fortunately under a 12 month extended warranty and fortunately we received a confirmation letter in the mail from GM attesting to this fact. So with this letter in hand, we called the service dept and were able to get it scheduled and repaired, but not after some rude interactions with the service customer service rep. Overall the experience was lest than stellar given our interactions with service and sales never following through on what they initially promised. Basically sales over promised for service's customer service underperformance. The actual work that service did went without any hitches and the display works beautifully! For anyone thinking of purchasing from McLoughlin, before you drive your vehicle off their lot, make sure you get some assurance or perhaps even something in writing of any promises made by sales with regards to service that needs to completed prior to taking possession. More