McLoughlin Chevrolet

Far better than Expected I went to McGloughlin Chevrolet after observing their website for a week or two and then calling the dealership on a Saturday night. I inquired abo I went to McGloughlin Chevrolet after observing their website for a week or two and then calling the dealership on a Saturday night. I inquired about whether the deeply discounted vehicle I was interested in was still available. And Bruce Lee said it was. I made an appointment with Bruce Lee to see him early afternoon the next day. I arrived a bit early and was casually looking at the vehicle (Equinox) I was interested in. Soon, a very mild & friendly young man came out to greet me. That was Elliott Dawson. He let me know that Bruce was there but was busy. So Elliott said he would assist me until Bruce was freed up. Elliott offered to move the vehicle so we could take a test drive and we did so. Elliott answered all of my questions & so I decided to buy the Equinox. The large TOTAL discount was segmented. About 15% of that discount required using GMAC financing. Bruce Lee told me about that fact when I first called Saturday night. No Tricks. No Big surprises at all. My wife will be the primary driver of this car and she had things explained to her by Elliott when we picked up the car the next day. This is the first time I've recommended a Big City car dealer in over 20 years. More

Friendly salesman We called to see if a certain vehicle was still available and it was so when we arrived the initial salesman was busy so he had Travis help us. He sai We called to see if a certain vehicle was still available and it was so when we arrived the initial salesman was busy so he had Travis help us. He said he was new there and was very open and easy to talk to, he knew most things about the car we were interested in and was helpful with our questions. I would have given 5 stars, but because the air filters were filthy we had to replace them. I think it should be a standard service like changing the oil. Jeff in finance was very nice as well. Thanks, we are happy with our purchase! More

Great sales guy My initial salesman was understanding, confident, competent, and very friendly. He took the time to listen to what my needs were, and addressed them p My initial salesman was understanding, confident, competent, and very friendly. He took the time to listen to what my needs were, and addressed them professionally. The interim sales manager however was a complete and total jerk. One thing didn't go his way and he acted like a petulant child. Thankfully, the finance person intervened and removed him from the situation, otherwise I was about to walk out of the store. Had it not been for the rapport with the salesman, I would have walked. This all stemmed because the initial Finance offer for the vehicle was not adequate for my needs. So I applied for a loan from my own bank on my phone, was approved, thus removing the need to proceed with financing through the dealership. When middle manager guy realized this, he started making claims about not being able to take possession of the vehicle unless I signed a backup agreement through the dealership. When I refused because I'd already been approved through USAA, he literally acted like a petulant child wanting to take his ball and go home. Selling the vehicle seemed the farthest thing from his mind. As mentioned above, thanks Lee the finance person and the sales person made up for this person's lack of tact. And only because of them was the sale saved. Since I was already approved for a loan independent of the dealership, I could have easily gone to any other dealership and completed the transaction. More

Service Don always is on top of things and comunicates well what needs to be done. I feel he is always trying to do what’s best for us. Don always is on top of things and comunicates well what needs to be done. I feel he is always trying to do what’s best for us. More

Excellient service start to finish. From When I walked in to when we were done it was first class all the way. No presser, answered all our questions. Great job guys!!!! From When I walked in to when we were done it was first class all the way. No presser, answered all our questions. Great job guys!!!! More

Billy was very helpful and knowledgeable We went into buy a new car from out of town so no. Experience with the dealership. The vehicle is everything promised to us and more. The only trouble We went into buy a new car from out of town so no. Experience with the dealership. The vehicle is everything promised to us and more. The only trouble is that it is much smarter than us! More

Toyota Camry SE 2016 We were looking for used car for our kids to drive. Toyota Camry SE on line listed for 12,991.00 and that’s exactly for how much they sold it for and We were looking for used car for our kids to drive. Toyota Camry SE on line listed for 12,991.00 and that’s exactly for how much they sold it for and Not a penny less. Car was used as we expected, clear title, but used and abused by previous owner with high mileage, repainted in several places at the body of the car. Sales manager Asian guy not a pleasant person to be around with, he was so stubborn to make any deal to lower the price do to a condition of the car. On other hand, Billy Brace brilliant person, excellent customer service, did everything in his power to please the customer and to satisfy his manager. Our family thankful for good business with your dealership. We are satisfied with the purchase and wishing your great company all blessings. Thank you for your business. More

It was good except for the wait It was a good experience except for the wait there was only one finance guy there which slowed everything down but it was still good It was a good experience except for the wait there was only one finance guy there which slowed everything down but it was still good More

Outstanding Perfect place to do business. I’ve done business with these people before and they have always done the right thing. Elliot is great! Next time I b Perfect place to do business. I’ve done business with these people before and they have always done the right thing. Elliot is great! Next time I buy a used car I’ll be considering them. More

A Truly Great buying experience The team of Travis and Brian went the extra mile to get us the car we wanted, after we had worked with other dealerships with no success! Travis you The team of Travis and Brian went the extra mile to get us the car we wanted, after we had worked with other dealerships with no success! Travis you get extra kudos for your laid back, helpful, attentive, yet no pressure approach. Many thanks to you all! More