McLaughlin Subaru

Purchased my first Subaru Thanks to Kim and all at McLaughlin Subaru for excellent customer service when I purchased my first Forrester. I appreciate that she was so communica Thanks to Kim and all at McLaughlin Subaru for excellent customer service when I purchased my first Forrester. I appreciate that she was so communicative in helping me test drive, choose and finally purchase my first Subaru. All my questions were answered and every issue was addressed when I was trying to decide on this car. Kim is the type of sales person who makes sure you know what is going on with the car you are ordering, every step along the way. I wanted certain features, and she was able to secure them in my new vehicle. Thanks! More

Jilanne I came in about 3 weeks ago looking at a blue forester. i have always liked the look of them and i wanted to see one for myself. While i was looking a I came in about 3 weeks ago looking at a blue forester. i have always liked the look of them and i wanted to see one for myself. While i was looking at the car i was greeted by one of your employees, who happened to be Ms. Jilanne. I was not planning on purchasing a Subaru for a very long time, i just wanted to look at it. But the thing is, the more Jilanne talked to me about the car, the more i fell in love with it. Every question i had she had an immediate answer too and made all my doubts about the car fade away and i came to the realization what a great car it really is. When I test drove the car it was official, i had to have it. I have purchased numerous vehicles in the past but, Jilanne made the process very quick and very painless. I will definitely be returning to Mclaughlin's to make my next purchase. More

Best salesperson experience ever!!!!! I will not bore you with all the details, but will just say that this buying experience was awesome!! Our sales person,Kim Hicks is the best we have e I will not bore you with all the details, but will just say that this buying experience was awesome!! Our sales person,Kim Hicks is the best we have ever had and we have had plenty. If you are in the market for a Subaru take my advise and look for Kim Hicks. She will make the buying experience an enjoyable one. More

Gracious Sales Person Kim was gracious in accepting the fact that we ended up purchasing another vehicle from another dealership. While she presented a competitive offer, Kim was gracious in accepting the fact that we ended up purchasing another vehicle from another dealership. While she presented a competitive offer, we ended up with a different type of car using one of our trade ins. We still have another vehicle to trade, and will return to deal with Kim on a Subaru Outback. More

Worth the Drive--Buy a Subaru from McLaughlin! After a negative experience with a Subaru dealership near me, I started looking on the internet and came upon the Mclaughlin Subaru website. I found After a negative experience with a Subaru dealership near me, I started looking on the internet and came upon the Mclaughlin Subaru website. I found the vehicle I wanted and made an inquiry. How fortunate I was to be contacted by Tim McDonough! He was amazing--honest, helpful, courteous, and caring. Truthfully, it was the best car buying experience I have had in a long while! Tim knew what I wanted right away and made the deal work. I was impressed with not only him, but the dealership, as a whole. The manager came in, thanked us for driving from Peoria, and asked about our buying experience. They took care of us from the moment we walked in until the time we left. The entire process was flawless. They prepared the car as we were finishing the paper work. There were a few smudges on the hood of the new car, and the body shop guy came right away and took care of them. Then, Tim sat with me in the 2015 Subaru Legacy and reviewed the car equipment. I only wish this dealership was closer, BUT it is worth the drive--believe me! I will return to buy from Tim and this dealership. From a teacher--Tim and the dealership earned an A+! Thank you! More

Great Buying Experience Went to McLaughlin Subaru with my mother to help her buy a new car and make sure she got a good deal (actually to make sure she didn't get taken advan Went to McLaughlin Subaru with my mother to help her buy a new car and make sure she got a good deal (actually to make sure she didn't get taken advantage of). Initially expecting an unpleasant afternoon of haggling and negotiations, I was soon pleasantly surprised that we were in for a completely different kind of car buying experience. Tim McDonough, our salesman, was extremely pleasant and welcoming. Throughout our visit, Tim's main interest seemed be making sure my mother got the car she wanted at a fair price and drove away happy. In addition, we had some concerns that required the Manager's involvement and he was also extremely pleasant and accommodating. In all, we had a very low pressure sales experience and drove away as satisfied customers. Would definately recommend this dealership. I'll be back when I need a new car. Thanks Tim! More

Subaru Purchase Purchased a 2015 Forester. Kim Hicks was employee who served us in our search. My husband was interested in looking at the Forester and Kim was able Purchased a 2015 Forester. Kim Hicks was employee who served us in our search. My husband was interested in looking at the Forester and Kim was able to answer all of his questions. We found what husband was looking for after going to a couple of other places and seeing what else might be of interest. We were both impressed with the shopping experience. More

Very Impressed The few times I have been into McLaughlin for service I always talk to Randy. Even though I am not a usual customer, because I own a Nissan, Randy tr The few times I have been into McLaughlin for service I always talk to Randy. Even though I am not a usual customer, because I own a Nissan, Randy treats me like a usual customer. He is always very kind and always gets the work on my car done very quickly. Randy knows his stuff whenever I have a question - he knows how to respond right away. I would recommend McLaughlin Motors to anyone just from the positive experiences I have had with not only Randy and the service of my vehicle, but just how professional the whole dealership is. More

A Quick and helpful fix McLaughlin was very efficient and helpful during my service to the body of my vehicle. They worked everything out with the insurance company and all I McLaughlin was very efficient and helpful during my service to the body of my vehicle. They worked everything out with the insurance company and all I had to do was bring my car in and come pick it up. They cleaned the vehicle and left it looking brand new. I would absolutely advise anyone with service needs to head there, especially if you're looking for a friendly, knowledgeable, and experienced team to help you out. More

Great experience, even better service From the moment I first contacted Brian until well past leaving the lot in my new car, I have been extremely impressed by the level of service offered From the moment I first contacted Brian until well past leaving the lot in my new car, I have been extremely impressed by the level of service offered to me. I had been shopping around for leasing a new vehicle for a little while, but after talking to Brian, I knew that I had visited the right dealership, and found the right salesperson. Brian did an excellent job of showing me the car, explaining all the leasing options available to me, and getting the car set up and ready for me. I left confident in the new car, without any lingering questions on the terms of my lease, or more importantly, on what was what in the new car. When my lease is up, I will definitely be revisiting Brian for my next Subaru, as well as sending all my family and friends his way. Excellent Sales Person, excellent Dealership, excellent brand. More