McLaughlin Subaru

Another Great Sales Experience This is our second Subaru purchased from McLaughlin, and each one has been a great experience as far a car buying goes. Our prior sales person is no This is our second Subaru purchased from McLaughlin, and each one has been a great experience as far a car buying goes. Our prior sales person is no longer there, so we worked with Kim Hicks this time and were very satisfied. She treated us with respect, did not assume that we were uninformed, but made sure that all bases were covered. She was there when she said she would be and always followed through as she said she would. We already let her know that we will be contacting her when it is time for another Subaru. More

Wonderful experience Went in on a weekend not starting the day out to look at new cars. I was not dressed very well and in weekend/untidy clothes. Was treated with respect Went in on a weekend not starting the day out to look at new cars. I was not dressed very well and in weekend/untidy clothes. Was treated with respect and professionalism even in this attire. This however did not happen at three other dealerships I visited that day. I can't say is the only reason I bought it, as the price for my new Subaru was excellent, but it sure made me feel good. Thanks Brandon. More

Great experience This was out first dealing with McLaughlin and we were very happy with our experience. Brandon and all the employees were very friendly and helpful, v This was out first dealing with McLaughlin and we were very happy with our experience. Brandon and all the employees were very friendly and helpful, very low pressure. Brandon lets us know as soon as vehicles we were interested in became available. Very happy with our 2016 forester. More

Buying our fourth Volvo Picked up our latest Volvo last week. The selection process went smoothly. The dealership treats us with great respect and responsiveness. The car Picked up our latest Volvo last week. The selection process went smoothly. The dealership treats us with great respect and responsiveness. The car us more than what I hoped it would be. More

Very pleased! We recently purchased a Subaru from McLaughlin's. Brian Cox and Jessie Lester were the sales people that we dealt with. They couldn't have been more h We recently purchased a Subaru from McLaughlin's. Brian Cox and Jessie Lester were the sales people that we dealt with. They couldn't have been more helpful in finding the car we wanted and keeping us informed every step of the way. We are very satisfied with the dealership and the sales staff and we love our new Subaru! More

excellent customer service Everyone I came into contact with was helpful, courteous, knowledgeable and attentive. Top notch service. No sales pressure. Left feeling a part of Everyone I came into contact with was helpful, courteous, knowledgeable and attentive. Top notch service. No sales pressure. Left feeling a part of the Subaru family. Kim Hicks was very helpful and took much time in going over my car with me before I drove it off the lot. More

Dishonest I wanted to trade my 2015 Suburu Forester for a 2015 Suburu Crostrek. The saleswoman, Kim Hicks, was very helpful. She gave me a price for the new c I wanted to trade my 2015 Suburu Forester for a 2015 Suburu Crostrek. The saleswoman, Kim Hicks, was very helpful. She gave me a price for the new car and a sight-unseen value for my Forester which is in excellent condition. The amount was very low based on the Kelley Blue Book amount. She said the dealership would inspect my car and most likely raise that amount. When I brought my car in to be inspected and proceed with buying the new car the manager told me the deal was already concluded. They would not be inspecting my car and would not be reviewing the trade-in value. As far as the Blue Book value I was told they don't ever go by those amounts. This was the deal take it or leave it. I of course left it. I was lied to and treated rudely and being a woman by myself I think also figured into being treated so badly. I would not recommend dealing with this company. More

Wow what a wild and fun filled ride to Our First Subaru! :} Kim was so patient with me and hung on during Our wild and lengthy courtship. I first started looking at Subaru late last year. My first contact was v Kim was so patient with me and hung on during Our wild and lengthy courtship. I first started looking at Subaru late last year. My first contact was via an online information request. We received many emails and telephone followup calls as to my inquires from Kim. Circumstances changed and I backed away from shopping until this past month. I was still in contact with Kim during this time period. This woman knows her stuff about Subaru and putting the customer at ease. We test drove both the Outback and a Forester and decided on the Forester. It took about a week for that just "right" one to come in but we are now Proud owners of a 2015 Forester. Kim was in contact with US giving updates and fielding more and more questions from me. At vehicle delivery she was so fussy about each and every detail of the Forester and the dealership. From explaining all of the bells and whistles to cleaning the windshield one last time. She even took a couple of pictures of Us before we drove away. Two days later came a welcoming happy voice on my telephone wanting to know if we had any questions or concerns. Totally pleased with the Forester and the whole buying experience!!! Thank You Kim and the entire staff at McLaughlin. We will recommend McLaughlin and only one sales rep, KIM HICKS, to anyone who asks about OUR Subaru and buying experience. :} More

Great Experience My husband and I purchased our first Subaru, an Outback. Kim Hicks was our sales representative, and she spend a lot of time with us going over the f My husband and I purchased our first Subaru, an Outback. Kim Hicks was our sales representative, and she spend a lot of time with us going over the features of the car. She had a good sense of humor, and never pushed us to make a quick decision. We felt she was very honest about the trade-in and the sale price, and there were no hassles. When we picked up the car she had personally gone over the detailing to make sure everything was in perfect condition. She introduced us to the service department and told us she would be our personal advocate should we have any concerns in the future. All in all it was the easiest car buying experience we ever had, and Kim was great to work with for our first Subaru. More

Very, very satisfied with my McLaughlin experience Treated with courtesy,respect, fairness and warmth every step of the way, even though I was buying one of the cheapest cars on the lot....a 2005 Buick Treated with courtesy,respect, fairness and warmth every step of the way, even though I was buying one of the cheapest cars on the lot....a 2005 Buick You'd think I was buying a top of the line Volvo. I asked them to verify that recall work had been done on my vehicle before I picked it up....and Jon Elliot and manager George McClean found and provided the info I asked for from the manufacturer, putting my mind at ease. Found a great car at a great price....and a better value than I found anywhere else. The no-cost deductible coverage and nitrogen tire service were a bonus surprise I discovered upon delivery. My sister bought her Subaru from McLaughlin, and raves about them. Now I know why. I'll be back. More