McLaughlin Subaru

Very positive experience The overall experience was very positive. I got just the type of car I wanted and the process went very smoothly. Also, the process of working towards The overall experience was very positive. I got just the type of car I wanted and the process went very smoothly. Also, the process of working towards a price did not have the usual cutthroat tone to it -- that is, I didn't feel like I was pressured. I'd especially recommend Kim HIcks, who was very responsive to all my requests and questions. More

Excellent Dealership This is my first Subaru. If all of the staff are as friendly and patient with all of my questions it will not be my last visit. Kim Hicks is an outs This is my first Subaru. If all of the staff are as friendly and patient with all of my questions it will not be my last visit. Kim Hicks is an outstanding sales consultant. She helped us sort through all of the models and options to find what we wanted at the right price. The Outback is delightful and a joy to drive. If you are looking for a new or used vehicle, be sure to stop by McLaughlin Subaru and ask for Kim Hicks. More

2016 Forester This is my second Forester purchased from McLaughlin, and I am very pleased with the sales and service people I've worked with. All are friendly, hel This is my second Forester purchased from McLaughlin, and I am very pleased with the sales and service people I've worked with. All are friendly, helpful, and treat me with respect even when, I'm sure, my questions are not well phrased. Thank you for helping me find the crossover I was hoping for. More

Purchased the the car we wanted. Jessie was very personable and worked very hard to get us the car we wanted at the price we were willing to pay. What really stood out from the time w Jessie was very personable and worked very hard to get us the car we wanted at the price we were willing to pay. What really stood out from the time we went through the doors he made the car buying experience more of a conversation than a sales pitch. He did not use any of the usual car salesmen phrases that we had heard at other dealers. When we left the dealership we felt we got a fair deal. We will definitely go there 1st for our next purchase. Every person we encountered was enjoyable to speak to and talk with... They were "human", including teasing and joking. More

2016 Impreza I brought my mom in to see about leasing a new Impreza hatchback. Our salesman Brian Cox was very knowledgable and helpful in making sure we got the r I brought my mom in to see about leasing a new Impreza hatchback. Our salesman Brian Cox was very knowledgable and helpful in making sure we got the right vehicle and all of our questions regarding payment options were addressed. The dealership also gave us a fair value on our trade vehicle. I would highly recommend Brian and McLaughlin Subaru. More

Used vehicles does not meet minimum standards My daughter who happens to be functionally artistic and her 78 year old grandmother bought a car from McLaughlin . They both exspressed to the salesma My daughter who happens to be functionally artistic and her 78 year old grandmother bought a car from McLaughlin . They both exspressed to the salesman (Scott ) that she needed a reliable vehicle because my daughter lives in kewanee and travels to the quad cities frequently for work and school. They also purchased the warranty just in case something went wrong. After 7 months she was driving the car and it started to shake. She pulled into a ford dealership in kewanee and ford did not even have to put it up on the hoist to see that the whole back end was rusted out to the point that the ford dealership said she was lucky that the whole back end did not fall off and a serious accident could of occurred. When calling the dealership Scott replied it is not the dealership problem because they bought the car "as is" after talking to the attorney general office I found out a dealership has to provide " minimal standards on " as is " vehicles. And that McLaughlin has failed . Thank goodness the attorney general office gave us the proper steps to take to get this situation resolved. I would not recommend anyone to purchase a new or used vehicle from McLaughlin More

Subaru Outback The sale people at McLaughlin Subaru were helpful and courteous. They did not use the high pressure selling techniques that I had experienced at other The sale people at McLaughlin Subaru were helpful and courteous. They did not use the high pressure selling techniques that I had experienced at other dealerships. My sales person was very helpful More

Wonderful I usually get annoyed shortly after entering a car lot with the sales person bombarding you and hovering. I really appreciated how Andrew Allmendinger I usually get annoyed shortly after entering a car lot with the sales person bombarding you and hovering. I really appreciated how Andrew Allmendinger kept his distance and only asked if I had any questions but didn't push. When I was ready to investigate further he had all the answers I needed. He was very informative in a practical way. Not just reciting out of the manual. When we decided to buy he walked us through seamlessly and kept us updated the whole way. Great follow up. Definitely recommend him to anyone! More

Excellent people and service (and cars!) Just bought my second new Outback from the McLaughlin folks and had the excellent experience I always have there. From Scott Schnabel's thorough and b Just bought my second new Outback from the McLaughlin folks and had the excellent experience I always have there. From Scott Schnabel's thorough and beyond-generous time with sales, to the superior and immediate experience I always have with Beth Scherrman in service, to the time Kim Hicks and Brandon Ellis took to go over details of the purchase (Kim sat in the car with me and helped me learn how to operate and set new features), it was warm, friendly, un-pushy, informative, and efficient. I recommend them all, always. They are pros and I'm grateful. More

Professional Buying Experience I recently purchased a vehicle from McLaughlin Volvo and Brian Cox handled the transaction. Brian and his associates were very professional throughout I recently purchased a vehicle from McLaughlin Volvo and Brian Cox handled the transaction. Brian and his associates were very professional throughout the buying process. In fact I would describe the experience as consultative vs. being sold a car. Brian worked with my expectations and made sure the vehicle met those parameters. The thrill of a new car never goes away and certainly McLaughlin makes that tradition continue. More