McLaughlin Subaru

Purchased the the car we wanted. Jessie was very personable and worked very hard to get us the car we wanted at the price we were willing to pay. What really stood out from the time w Jessie was very personable and worked very hard to get us the car we wanted at the price we were willing to pay. What really stood out from the time we went through the doors he made the car buying experience more of a conversation than a sales pitch. He did not use any of the usual car salesmen phrases that we had heard at other dealers. When we left the dealership we felt we got a fair deal. We will definitely go there 1st for our next purchase. Every person we encountered was enjoyable to speak to and talk with... They were "human", including teasing and joking. More

2016 Impreza I brought my mom in to see about leasing a new Impreza hatchback. Our salesman Brian Cox was very knowledgable and helpful in making sure we got the r I brought my mom in to see about leasing a new Impreza hatchback. Our salesman Brian Cox was very knowledgable and helpful in making sure we got the right vehicle and all of our questions regarding payment options were addressed. The dealership also gave us a fair value on our trade vehicle. I would highly recommend Brian and McLaughlin Subaru. More

Used vehicles does not meet minimum standards My daughter who happens to be functionally artistic and her 78 year old grandmother bought a car from McLaughlin . They both exspressed to the salesma My daughter who happens to be functionally artistic and her 78 year old grandmother bought a car from McLaughlin . They both exspressed to the salesman (Scott ) that she needed a reliable vehicle because my daughter lives in kewanee and travels to the quad cities frequently for work and school. They also purchased the warranty just in case something went wrong. After 7 months she was driving the car and it started to shake. She pulled into a ford dealership in kewanee and ford did not even have to put it up on the hoist to see that the whole back end was rusted out to the point that the ford dealership said she was lucky that the whole back end did not fall off and a serious accident could of occurred. When calling the dealership Scott replied it is not the dealership problem because they bought the car "as is" after talking to the attorney general office I found out a dealership has to provide " minimal standards on " as is " vehicles. And that McLaughlin has failed . Thank goodness the attorney general office gave us the proper steps to take to get this situation resolved. I would not recommend anyone to purchase a new or used vehicle from McLaughlin More

Subaru Outback The sale people at McLaughlin Subaru were helpful and courteous. They did not use the high pressure selling techniques that I had experienced at other The sale people at McLaughlin Subaru were helpful and courteous. They did not use the high pressure selling techniques that I had experienced at other dealerships. My sales person was very helpful More

Wonderful I usually get annoyed shortly after entering a car lot with the sales person bombarding you and hovering. I really appreciated how Andrew Allmendinger I usually get annoyed shortly after entering a car lot with the sales person bombarding you and hovering. I really appreciated how Andrew Allmendinger kept his distance and only asked if I had any questions but didn't push. When I was ready to investigate further he had all the answers I needed. He was very informative in a practical way. Not just reciting out of the manual. When we decided to buy he walked us through seamlessly and kept us updated the whole way. Great follow up. Definitely recommend him to anyone! More

Excellent people and service (and cars!) Just bought my second new Outback from the McLaughlin folks and had the excellent experience I always have there. From Scott Schnabel's thorough and b Just bought my second new Outback from the McLaughlin folks and had the excellent experience I always have there. From Scott Schnabel's thorough and beyond-generous time with sales, to the superior and immediate experience I always have with Beth Scherrman in service, to the time Kim Hicks and Brandon Ellis took to go over details of the purchase (Kim sat in the car with me and helped me learn how to operate and set new features), it was warm, friendly, un-pushy, informative, and efficient. I recommend them all, always. They are pros and I'm grateful. More

Professional Buying Experience I recently purchased a vehicle from McLaughlin Volvo and Brian Cox handled the transaction. Brian and his associates were very professional throughout I recently purchased a vehicle from McLaughlin Volvo and Brian Cox handled the transaction. Brian and his associates were very professional throughout the buying process. In fact I would describe the experience as consultative vs. being sold a car. Brian worked with my expectations and made sure the vehicle met those parameters. The thrill of a new car never goes away and certainly McLaughlin makes that tradition continue. More

Great experience Purchased a 2012 Subaru Outback. Which I love. Purchasing used as expected the car had a few flaws. Kim and the McLaughlin team were great and was wil Purchased a 2012 Subaru Outback. Which I love. Purchasing used as expected the car had a few flaws. Kim and the McLaughlin team were great and was willing to work with us to get them addressed. Kim made the car shopping and purchasing seamless. I am bossy and particular, so thumbs up to McLaughlin and expressly Kim Hicks for giving us service with a smile. We were so pleased that when my husbands car started acting up. We went back to Kim for a second Subaru Outback. My only real complaint would be negotiating of price. Yes, they were always willing to ask for me(i'm bossy and a bit pushy)for reduction in the price. Not a big fan of being told right off the bat that I have little to no wiggle room on a price. To recap... Over all great place to buy a car. Special note: The service team top of the line. More

Kelly was great! Kelly helped me find the suburu that I wanted, plus more (!) than I had anticipated that I could get at the price I was willing to pay. Went the ext Kelly helped me find the suburu that I wanted, plus more (!) than I had anticipated that I could get at the price I was willing to pay. Went the extra mile for me. Great to work with her. More

wonderful experience. I think the sales staff is the best there is, especially Kelly senatra, very professional and very knowledgeable! I would not hesitate to work with he I think the sales staff is the best there is, especially Kelly senatra, very professional and very knowledgeable! I would not hesitate to work with her again on another new one. the showroom was very clean, I never felt so comfortable and relaxed in buying my Subaru. More