McLaughlin Subaru | Page 16

The most customer friendly dealership anywhere. Never feel pressured or talked down too. Kim was amazing to find me the exact Ascent I was looking for. And make it work!! Never feel pressured or talked down too. Kim was amazing to find me the exact Ascent I was looking for. And make it work!! More

Our sales lady (Leah) was very helpful and went over everything with my new car. I just kind of wish I had gotten a follow up call from her. everything with my new car. I just kind of wish I had gotten a follow up call from her. More

Working with this dealership was wonderful. The teamwork and personal attention made this an enjoyable experience. Love my car and the team that will help me keep her well maintained for years The teamwork and personal attention made this an enjoyable experience. Love my car and the team that will help me keep her well maintained for years to come. Leah is the gal to see. More

I purchased a new Subaru off the lot a week ago, Unfortunately I did have issues with my new car being detailed. This is a brand new vehicle and it did need to be brought back to be detailed via the Unfortunately I did have issues with my new car being detailed. This is a brand new vehicle and it did need to be brought back to be detailed via the outside which did have film residue and some scratches (all buffed out at the body shop with Justin) no problems there! Completely understandable with the film residue as it has been very hot and the adhesive was just left in some places from the protective film on transport. Pertaining to the inside it did need to be vacuumed and cleaned as you could see there was interior cleaner spray marks all over the car as tho the product was just sprayed and not wiped down with a cloth. There were patches from the cleaner on the center consuls as well that needed cleaned that I pointed out to Omar the salesman assisting me for an initial test drive of the vehicle. Moving forward we did proceed to talk about our options and continued to work with Omar. He took care of everything we needed to make the deal happen! He was very pleasant, funny, not pushy and very laid back which is greatly appreciate. I didn’t feel pressured in any way which can come across with some salesman. He took action in making this deal work for us. Started with a test drive and drove that same vehicle off the lot. I’m very happy with his service provided. Unfortunately, I did have to bring the vehicle back due to the detail department not being there after 4pm Saturday the day of purchase. Omar said to bring the vehicle back we will get it right for you! I brought it back and received a loaner for the inconvenience. When I came back to pick up my new car the outside looked great, no more scratches and all the film residue was gone. I had to ask one of the sales consultants Leah to assist me in regards to the inside as we walked around my car to make sure everything in fact was good to drive off and take home. Leah did state she took the vehicle back that morning and pointed out all of the areas of concern that needed a second cleaning on the day of drop off (Monday). On both of our inspections, detail stated the vehicle was once again cleaned, but with her and I looking at the vehicle, all of the same spots were there. There was still spray mark residue all over the vehicle that was there the first time. The leather cleaner was still all over the center consul, making it white in some areas so detailed did not clean the areas specified. Leah did state she was going to speak with Omar about this, and to Josh in management. With that being said the only issue I had was with the full physical detail of the car. When purchasing a new vehicle you would want it brand new, clean, up to par to just drive it off the lot and in this situation it was not. Omar did call me after pick up Monday and I did let him know about everything once again not being cleaned, he did say he was going to speak with Leah about this issue so it does not happen in the future. Everyone again was very apologetic and appreciated me enter my purchase. I will be a returning customer as this is my second Subaru and I’ve never had any prior problems, this is a first. More

Very friendly and helpful. Always keeps me informed. They have a comfortable waiting area and supply of drinks and treats! Car is always taken care of in a timely manner. Always keeps me informed. They have a comfortable waiting area and supply of drinks and treats! Car is always taken care of in a timely manner. More

A truly delightful experience. Kim Hicks was so helpful, she answered all of our questions and a few we didn't think to ask. Kim Hicks was so helpful, she answered all of our questions and a few we didn't think to ask. More

We bought our first Subaru from McLaughlin Subaru and had a fantastic experience! Dan Machu is the man to see when you want a salesman who cares about his clients and their satisfaction. Very satisified cu a fantastic experience! Dan Machu is the man to see when you want a salesman who cares about his clients and their satisfaction. Very satisified customer!! More

They are responsive to our needs and worked hard to get us the car we wanted. However, they did not even offer the amount carfax valued our car for a trade. us the car we wanted. However, they did not even offer the amount carfax valued our car for a trade. More

From our first contact until we drove our new car off the lot, everyone was courteous and very helpful. Kim Hicks was especially patient and generous with her time, explaining all the features of our new Su lot, everyone was courteous and very helpful. Kim Hicks was especially patient and generous with her time, explaining all the features of our new Subaru. She made our new car buying experience delightful. More

they did an excellent job, oil change, and advised me I didn't need my tires rotated. Not necessary and cleaned my car in a short time. Went in with no appointment and was taken care of with no problems. didn't need my tires rotated. Not necessary and cleaned my car in a short time. Went in with no appointment and was taken care of with no problems. More