McLaughlin Subaru

I've only a 2021 Subaru outback since December 2020 I purchased from this dealership. I have had to bring my 2021 Subaru outback in for a warranty parts replacement 4 times now, Everytime I have had a pa purchased from this dealership. I have had to bring my 2021 Subaru outback in for a warranty parts replacement 4 times now, Everytime I have had a part ordered nobody has contacted me to let me know the part is in. I live 1.5 hours 1 direction which the drive is no issue for me, I had a part ordered under warranty 1 month ago and tried to set up an appointment because I knew I was going to be in town for the week but I was told they won't set it up without the part and they could get in in ASAP when the part arrived. I have called time after time to check on the part with no response back. With no response I had to physically come to the dealership to talk to a manager because apparently leaving a message means you're going to get ignored. I finally talk to somebody and they tell me I'm going to get in right away, after waiting 2 hours for a 30 minute job I call the dealership to check on the status but no one answers the phone. I make my way back to the shop to find out they never ever started it. 0/10 communication, would not recommend bringing a car here for service More

Kim Hicks made the buying process super simple and easy. Can't recommend her enough! Can't recommend her enough! More

Best experience ever. I highly recommend this dealership and our saleswoman, Kim Hicks is wonderful. If you’re in the market , please ask for Kim. You won’t be disappointe I highly recommend this dealership and our saleswoman, Kim Hicks is wonderful. If you’re in the market , please ask for Kim. You won’t be disappointed More

Kim kept us updated while we waited for our car to arrive and got what we wanted with no fuss. Thank you! and got what we wanted with no fuss. Thank you! More

It was an excellent experience from the knowledge base of vehicle to the deal made vehicle to the deal made More

The sales team and finance team make buying a car a pleasant experience. I would strongly recommend anyone to go to them and purchase a car. I believe first impressions mean everything, which is why I pleasant experience. I would strongly recommend anyone to go to them and purchase a car. I believe first impressions mean everything, which is why I go to them instead of the dealership in my area. Thank you for giving me a car of my dreams!!! More

The dealership was clean, and family friendly. There were refreshments available, and ample seating, The sales personnel greeted you with a smile. They were able to answer your questions or seek o There were refreshments available, and ample seating, The sales personnel greeted you with a smile. They were able to answer your questions or seek out answers for you. Kim made sure we had answers to all our questions. She showed us around and also listened to what we were were looking for. There was push to buy but more of here is what we have and let's see what we can do for you. Prior to and after purchase she made sure we knew what all the buttons and switches were for. More

Great people, great clean professional set up, and great service. Very pleased. Dan Machu was very nice and answered all my questions. Also he has been easy to call and ask any questions. service. Very pleased. Dan Machu was very nice and answered all my questions. Also he has been easy to call and ask any questions. More

McLaughlin Subaru takes care of our family - there are 5 members, and we all drive a Subaru! members, and we all drive a Subaru! More

great dealership. Kim Hicks and Josh Young are the dynamic duo. They make car buying a very pleasant experience. they do not pressure you or try to intimidate yo Kim Hicks and Josh Young are the dynamic duo. They make car buying a very pleasant experience. they do not pressure you or try to intimidate you into buying a car. I love the way they get you out the door in record time. They completed the transaction in less than an hour. They also give you the best deal they can. We ordered the car and Kim kept us informed constantly about the arrival date. Have recommended to several friends to talk to Kim before they buy a car. We liked the facility and the friendly staff. More