McLarty Daniel Nissan

I had a truly terrible experience with this dealership initially. I brought in my previous vehicle to the service department and had a lot of trouble with a lack of communication. I later decided to trade initially. I brought in my previous vehicle to the service department and had a lot of trouble with a lack of communication. I later decided to trade in said vehicle for a newer model available on the used lot. This process was truly terrible, but I now know that this was due to an untrained salesman (he was a new hire and had not passed his Nissan training) and not the company as a whole. The salesman could not answer my basic questions and put us under a lot of pressure to buy the vehicle immediately. I had a written offer from another dealership for a few thousand dollars more than what they were offering here, which I told my salesman. He then handwrote an agreement stating that I would to buy this car no matter how financing worked out or what my payment may be if he agreed to go to the manager to ask them to match the offer I had from the other dealership. I tried asking clarifying questions to make sure this was not a binding document agreeing to purchase this car if they agreed to offer $2k more. He raised his voice at us in frustration and clarified that yes, signing this paper would mean that I have to buy the car today if he agreed to ask the manager for the higher trade in offer. We decided this was not worth it and continued with the lower offer. He continuously have inaccurate or outright incorrect information to make the deal happen. I now understand that he was new and untrained, but I also feel that this dealership should not allow untrained salesman on the floor unsupervised. This week I have had so spend several days calling and leaving voicemails with multiple people in multiple departments trying to get the required paperwork to get tags on this vehicle. I finally got connected with a manager to help with this and I now have my paperwork. This is another example of how this dealership's communication has room for improvement. **disclaimer: this review was previously much longer and more negative, but I have since spoken with 2 managers and have received much clarification. The customer relations manager assured me that she would be re-evaluating how they do training for future new hires so that this does not occur again. I appreciate the response of management to this situation. Overall, this dealership needs to work on communication (i.e. responding to calls and voicemails), but I can tell their management wants to improve. More

There’s nothing better than great customer service and these guys are on their A game!!! these guys are on their A game!!! More

Great quality and exceptional customer service, qualified personnel to make easy purchase the people helps to find the dreams cars personnel to make easy purchase the people helps to find the dreams cars More

Mr Cruz Marshall was professional, honest and kept it real. We bought a car in July and now a truck in August. Love the service and people there real. We bought a car in July and now a truck in August. Love the service and people there More

Great salesman. Wasn’t pushy. Transparent. He did not hide any details about the deal! Wasn’t pushy. Transparent. He did not hide any details about the deal! More

Go see Cruz, he is amazing! He gets the job done fast, honestly, and right. He gets the job done fast, honestly, and right. More

Best service I've ever had Cruz helped us with everything we needed and got us in our car the first day we arrived on the lot!! Would definitely recommend anyone come here and ask for Cruz!! we needed and got us in our car the first day we arrived on the lot!! Would definitely recommend anyone come here and ask for Cruz!! More

Had an amazing experience buying a used car, everyone at the used car building was amazing, the Finance Manager at the new car building needs to be sent home and determine if this is a good career choice fo the used car building was amazing, the Finance Manager at the new car building needs to be sent home and determine if this is a good career choice for him, Not many people appreciate being called stupid for not buying Gap on a car under 10k. More

RD was awesome from the second I stepped out of my car! ! Josh Davis was equally as awesome and helpful and between the two of them, I left with exactly what I wanted! When it came time for financing, Adam ! Josh Davis was equally as awesome and helpful and between the two of them, I left with exactly what I wanted! When it came time for financing, Adam took excellent care of me and got me in and out quickly. Every question was answered. More

Mr. Cruz Marshall was very punctual and easy to work with. He answered all questions and concerns. The dealership is top shelf with. He answered all questions and concerns. The dealership is top shelf More