McLarty Daniel Nissan

Follow up to my other review I left because while I love my car i bought, this dealership has caused me nothing but stress and agony ever since while also dealing with serious health conditions. Nissan in b my car i bought, this dealership has caused me nothing but stress and agony ever since while also dealing with serious health conditions. Nissan in bentonville and nissans website will claim to "wave" up to 3 payments before your lease is up if you are re leasing or buying a purchase. Which was confirmed by the dealership via email. They failed to do so and instead of providing me proof it was paid, the last and only payment I had on my lease for them to "wave" went to collections after their financial department claims they paid it but won't call me back or provide me proof to show NMAC. Their GM won't call me, email me or try to rectify this situation himself in any way since March and I've only been able to get answers through my salesmen who is the only person who seems to find this important, only getting peices of info at a time and even offered to pay some of it himself out of guilt for what is happening. which is beyond inappropriate as the dealership is the one making these deals with customers and not following through. McLarty Daniel Nissan in bentonville should be appalled and beyond embarrassed to allow this situation to happen to a someone who's used them for 4 vehicles now and even recently gave them buisiness only to try to help my salesman. Tione who I suppose is their form of customer service is the most immature representative and NMAC personally told me to not speak with her after reading them our emails back and forth for any customer service matters, as she does not provide any accurate information and is incredibly unprofessional in her emails. I had tried emailing her 1 last time out of good faith and she responded like a middle schooler, only solidifying why I was told to not speak with her. NMAC said that the dealership just needed to send in their payment to make this right since they made the deal with me as a customer. Since March all I wanted was this "waved" payment to be taken care of since it was one of the selling points of buying a vehicle there or re leasing and all I've been met with is passive aggressive emails and not a single representative from the location willing to call me back or email me back on the matter even before it escalated. I even offered for them to cut me a check to just make it a quick fix to make this go away for NMAC to be happy and even that wasn't good enough for them. Billy Turner is a great salesman but this established has now not only affected my finances and credit but also my health from all the stress. This was my 1st car purchase ever and while they might forget I ever stepped foot in their door as just another car off the lot, I unfortunately will never get to forget this experience. I loved and used Nissan for years all for this to have to be my lasting impression. More

Superb! Awesome hospitality. They took great care of me and my teenage daughter. Highly recommend this dealership! Awesome hospitality. They took great care of me and my teenage daughter. Highly recommend this dealership! More

Cruz helped with my trade in and recommended an SUV I fell in love with. I’ve never traded a vehicle in and Cruz made the process painless and explained everything thoroughly. Purchasing a car can be str fell in love with. I’ve never traded a vehicle in and Cruz made the process painless and explained everything thoroughly. Purchasing a car can be stressful but I felt I was taken care of with top tier service! Thanks Cruz and team! More

Kenny helped me find the exact right car for me and did an amazing job. an amazing job. More

It was a good adventure for sure! Between Christian the salesman and Monty the sales manager it was a nice experience. No high pressure and very pleasant people. And thanks for the po Between Christian the salesman and Monty the sales manager it was a nice experience. No high pressure and very pleasant people. And thanks for the pony tail women’s ball cap. More

It was very welcoming. The sales person was waiting for me with an umbrella as I got out of my car The sales person was waiting for me with an umbrella as I got out of my car More

Billy was awesome and walked me through buying my first new car. I enjoyed the experience! new car. I enjoyed the experience! More

I never felt pressured. Everyone so nice, answering all my questions, giving me a test drive day that gave me the chance to feel the experience of owning the car. I totally Everyone so nice, answering all my questions, giving me a test drive day that gave me the chance to feel the experience of owning the car. I totally fell in love with the Kick. Nice people to deal with, it was a great experience. More

Everyone was very nice, friendly and helpful. We appreciate all the time and attention Jennifer gave us. We appreciate all the time and attention Jennifer gave us. More

Emmanuel (sales) and Rich (finance) were fantastic to work with. Emmanuel listened to everything we had to say, asked probing questions, and was able to make recommendations that fit our budget and lif work with. Emmanuel listened to everything we had to say, asked probing questions, and was able to make recommendations that fit our budget and lifestyle. 100/10!!! Rich was professional, friendly, and was able to save us money. He made the financial process a breeze! More