McKinney Buick GMC

McKinney Buick GMC responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with us. Your feedback is important to us, and we greatly appreciate your kind words!

McKinney Buick GMC responded

We are sorry to hear about your negative experience with our customer service. Providing excellent customer service is of utmost importance to us, and we apologize for falling short of your expectations. We understand the frustration that can arise from not receiving timely responses. Our team is continuously working to improve our communication and responsiveness to better serve our customers. To address your concerns and ensure that such issues do not happen again, we would appreciate more information about your specific experience. Please reach out to us directly so that we can better understand the situation and work towards a resolution. Your feedback is valuable to us, and we will use it to learn and grow as a company. We genuinely care about your satisfaction and want to do everything we can to make things right.

O Halter responded

We have a Hummer EV that was left outside overnight in the rain. The car had standing water in the charger area and cup holders. As I drove it I got a shower by water coming in through the tee top. My husband is usually the one serving the car, but he was out of town at the time , so I called the dealership. I knew we had this same issue already and it’s been serviced for it. Since we had no other cars available to drive, I asked if I can have a loner car. Brandi tells me, that they need to diagnose for 48 hours before getting a loner. I asked, why, since it’s been serviced for the same issue and it still leaks, to that her answer was that it wasn’t serviced at your dealership. As I’m unfamiliar with which dealership this particular service was done, I call Ewing. They immediately give me an appointment and schedule a loner car, as they say the Hummer Ev automatically gets a loner. I show up at the appointment, they pull up the service history and it shows that the T top had a recall because of the leak and it was serviced in McKinney, so they apologize, but this particular service needs to be completed in McKinney. They also tell me that this car should automatically get a loner car and that it does not need diagnostics, as this is the exact reason why there was a recall. As I call back, I talk to Brandi again who questioned me if they ran diagnostics on the car at Ewing, because they can’t know for sure what’s the reason for leaking. The car leaks. Period. GMC knows it’s a problem, so they had a recall. If I’m supposed to get a loner with this particular car, why does it matter what the diagnostics are? I was open to schedule for any time when they have a car to give me, it wasn’t a rush, but the answer was the same.

McKinney Buick GMC responded

Thank you so much for sharing your positive experience with us! We truly appreciate your kind words and the time you took to leave us a review. Your satisfaction is our top priority, and we're delighted to hear that you had a great experience with us. Our team works hard to provide exceptional service, and it's rewarding to know that we met your expectations. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your automotive needs.

McKinney Buick GMC responded

Thank you so much for sharing your positive experience with us! We truly appreciate your kind words and the time you took to leave us a review. Your satisfaction is our top priority, and we're delighted to hear that you had a great experience with us. Our team works hard to provide exceptional service, and it's rewarding to know that we met your expectations. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your automotive needs.

McKinney Buick GMC responded

Thank you for sharing your feedback about our checkout process. We appreciate your input and are sorry to hear that you were not satisfied with your experience. Regarding the credit card usage fee, we understand that this can be frustrating. Unfortunately, credit card companies charge businesses a processing fee for each transaction, which is why we have to pass this cost on to our customers. However, we will certainly take your comments into consideration as we continue to evaluate our pricing and policies.

d.vanfossen01 responded

I am a retired Dallas Banker with a career that spanned 45 years so I am better versed than most in credit card usage and the processing fees. The 3 to 4 percent merchant transaction fee went away many, many years ago. In that era there were only two credit card processors and they dictated the terms to the merchants. Those days are gone and today it is one of the most competitive areas in banking. I can promise you Berkshire Hathaway based on their mega size and credit card production aren't paying thier processor more the 0.50% if that much. Plus credit card sales are all electronic requiring no employee expense in handling plus they get immediate credit on those funds just as if it were deposited cash. I don't care what your corporate tells your excellent dealership. It is nothing more than a price jab on your customers, plain and simple.

McKinney Buick GMC responded

Thank you for your positive review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!

McKinney Buick GMC responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.

McKinney Buick GMC responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.

McKinney Buick GMC responded

Our team works diligently to provide top-notch service and a memorable experience for all our customers, and it's rewarding to know that we met your expectations. Your satisfaction is our ultimate goal, and your feedback reinforces our commitment to excellence.

McKinney Buick GMC responded

Thank you so much for your positive review! We are always happy to assist. Please don't hesitate to reach out if you need anything else at all!