McKinney Buick GMC

I always receive great service at GMC McKinney. The team there have always treated me extremely well. The team there have always treated me extremely well. More

Good experience. They were quick to receive, get my oil changed as well as wash my truck They were quick to receive, get my oil changed as well as wash my truck More

I've had issues with the service department not performing work they charge me for. Yesterday I asked to have DEF filled. I was charged and the ticket showed completed. Started my truck and chec performing work they charge me for. Yesterday I asked to have DEF filled. I was charged and the ticket showed completed. Started my truck and checked and it showed only half which was no change. They finally said ya that didn't get done. They took my truck back again and prioritized me under the vehicle they were working on then. So I waited another 30 min. So super frustrated. This is the second time at this dealership this exact thing has happened. To be honest, I really question if they are really doing any of the work I'm being charged for. The service rep Hannah was very nice and my comments are not reflection on her. She was taking a poor situation and doing the best she could. Once I got my truck they had sloshed DEF down the paint and it still wasn't full but close enough I just wanted to get out. I don't know if it's a service department directive to check off work and charge for stuff not done, or just a person doing that, but since it's the second time I really wonder what's going on now. My review is super poor. Maybe it's just the day we live that you get charged and expect what you pay for to happen More

Once I was able to get ahold of a service advisor, it went well. Hard to believe in this day and age a company does not have voicemail! went well. Hard to believe in this day and age a company does not have voicemail! More

Attentive service crew. Courteous. Knowledgeable. Good communication on the status of your vehicle. Great waiting area. Courteous. Knowledgeable. Good communication on the status of your vehicle. Great waiting area. More

We dropped off our vehicle on a Saturday morning. We spoke with Chad about our needed maintenance and repairs. He had stated that they should be able to have it finished by Tuesday of the next week. We spoke with Chad about our needed maintenance and repairs. He had stated that they should be able to have it finished by Tuesday of the next week. He gave us his card and his cell phone and told us he would keep us updated and that we could text him for updates. Fast forward to the next week and on Monday at 2:30 we got a text and an email saying that they had inspected our vehicle and wanted us to go over the recommendations from the tech. Not sure why it took them until late Monday to inspect the vehicle we dropped off at 8 am on Saturday but we reviewed the recommendations and approved what we wanted done. Mind you we only went with the maintenance and repairs we had originally brought the vehicle in for. So after that we heard nothing else so I texted Chad asking for an update on Wednesday at 1:15. Never heard anything. So on Thursday I called in and after a very long wait Bryson?? Stated that the vehicle was ready for pick up. Again we had to call in to get this information. When we picked up the vehicle we found that they had not washed or vacuumed as we were told they would. We asked if Chad was working but no one could recall when he was last seen. We passed our frustrations on to the cashier but never heard from anyone else until we recieved a text message asking for a review. We have purchased several vehicle from this dealership and have used them for most of our service needs. However the service has been declining for the last several visits. Will have to consider another service drive for our future needs. More

I have purchased my last couple of trucks from McKinney Buick GMC and have been impressed with their sales and service for many years. Referred multiple people to the dealership with no negative responses Buick GMC and have been impressed with their sales and service for many years. Referred multiple people to the dealership with no negative responses. It is a larger dealership with a small town feel. More

I have been going to McKinney Buick/GMC for about 4 years now. I purchased my new GMC truck from the recently. I feel confident that truck is well maintained by them and never feel pressured for more than I now. I purchased my new GMC truck from the recently. I feel confident that truck is well maintained by them and never feel pressured for more than I came for. More

I’ve known Chad since 2019 and he always makes a bad day into a great day with his out look in life into a great day with his out look in life More

Would never come back, and would never send anyone, no communication and definitely not a customer service place, and not upfront about outside finance being held until they receive the money and can’t ta communication and definitely not a customer service place, and not upfront about outside finance being held until they receive the money and can’t take possession of the car. I have more to say but will leave it on google More