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McKinney Buick GMC

Mckinney, TX

Overview
Reviews
Vehicles
4.0
687 Reviews
Call Dealership (469) 804-2338

3950 S Central Expy

Mckinney, TX

75069

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Showing 687 reviews

December 24, 2023

Quincy was very nice to work with. He was very pleasant, helpful and patient to work with. More

by Bettie.holmes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quincy
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Dec 28, 2023 -

McKinney Buick GMC responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

December 23, 2023

Great service. Josh is always courteous and professional and knows me by name whenever I come in for service. That means a lot to me especially when I'm a loyal cus More

by ofb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Moreno
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Dec 28, 2023 -

McKinney Buick GMC responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

December 23, 2023

The service was great! Brad Reed gives great feedback and is very responsive to help meet my needs. More

by reginaldlove34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Reed
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Dec 28, 2023 -

McKinney Buick GMC responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

November 26, 2023

Service department staff were very friendly and professional. Work was done in a timely manner. More

by Johnnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John "Chip" Ruckel
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Nov 27, 2023 -

McKinney Buick GMC responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time at our dealership. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations.

November 25, 2023

Horrible customer service, zero respect. Poor leadership. Poor salesmanship. Untrustworthy. Poor service department. Poor finance department. More

by garrett.christi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rhod Johnson
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Nov 27, 2023 -

McKinney Buick GMC responded

We're sorry to hear about your dissatisfaction, but we're having trouble understanding the specific details of your experience from this review. In order to address your concerns and improve our services, we kindly ask that you provide us with more information about the issues you encountered. Please feel free to reach out to us directly or provide additional context here. Your feedback is important to us, and we want to ensure that we can address any issues you may have had. Thank you for your understanding.

November 19, 2023

My 2016 Yukon received a GMC recall for a defective taillight in 2019 or 2020. Unknown to me the recall for this defect had a 72,000 mile limit for the dealer to replace with no charge. However, I dri More

by Autry Warren
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Whisenhunt
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Nov 20, 2023 -

McKinney Buick GMC responded

We're sorry to hear that you were not satisfied with the services you received. We strive to provide exceptional service and meet the expectations of our customers. Your feedback is important to us, and we would appreciate more specific details about your experience so that we can address your concerns appropriately. Please contact our customer service department directly with more information about the services you received and the specific issues you encountered. We want to understand the nature of the problem and work towards a resolution that meets your satisfaction. We value your business and aim to ensure that every customer has a positive experience with us. We apologize for any inconvenience caused and appreciate your feedback as it helps us improve our services. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.

November 15, 2023

Was told had trucks that fit my need. When I came next day said they were sold and computers not updated . Ending up buying one. Came next day to pay , and would not take a cashier check. More

by jim.m.owens1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick was my sales not female shown
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Nov 20, 2023 -

McKinney Buick GMC responded

We're sorry to hear that you had an unsatisfactory experience with our sales team. Providing exceptional customer service is our top priority, and we regret that we fell short in meeting your expectations. To better understand the issues you faced and to address them, we would appreciate more specific information about your sales experience. Please reach out to us directly so we can discuss your concerns in detail and work towards a resolution. Your feedback is essential to us, as it helps us identify areas for improvement. We value your business and hope for the opportunity to make things right. Please allow us to rectify the situation and restore your faith in our dealership. Thank you for bringing this matter to our attention.

Nov 20, 2023 -

jim.m.owens1 responded

Still have not been sent my contract of purchase. Bought on 11-15-2023. When will I get them? Have emailed my salesperson Thanks.

November 11, 2023

Great service department! Very helpful and friendly. Had my vehicle repaired and going in no time. More

by Julio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Deegear
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Nov 15, 2023 -

McKinney Buick GMC responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time at our dealership. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations!

November 05, 2023

SaQuincy Pouncy. Was amazing. He handed everything I needed, very kind and helpful. Really appreciated all his help More

by Ncnshipp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SaQuincy Pouncy. 5 stats
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Nov 06, 2023 -

McKinney Buick GMC responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with us. Your feedback is important to us, and we greatly appreciate your kind words!

Nov 06, 2023 -

Ncnshipp responded

I feel like I should have gotten a lot more for my trade in and I even brought it up to Bobby and he said I was getting the best price. I looked it up and I could have gotten 3000 to 5000 more. I feel like I was misled on that

Nov 06, 2023 -

Ncnshipp responded

SaQuincy Pouncy. Was amazing. He handed everything I needed, very kind and helpful. Really appreciated all his help

Nov 06, 2023 -

Ncnshipp responded

SaQuincy Pouncy. Was amazing. He handed everything I needed, very kind and helpful. Really appreciated all his help. I feel like I should have gotten a lot more for my trade in and I even brought it up to Bobby and he said I was getting the best price. I looked it up and I could have gotten 3000 to 5000 more. I feel like I was misled on that

November 03, 2023

What a team they have. Chad, Rick and Mr. Moon in finance are all 1st class. They helped make it more fun buying my new truck. Just good dudes right there. Thank you very m More

by Lane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick, Chad and Moon!!
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Nov 06, 2023 -

McKinney Buick GMC responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with us. Your feedback is important to us, and we greatly appreciate your kind words!

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