McKinney Buick GMC

I bought a 2006 used Chevrolet Impala. Problem 1: The I bought a 2006 used Chevrolet Impala. Problem 1: The car was sold to me with an expired inspection sticker and I got a ticket. The good news is I bought a 2006 used Chevrolet Impala. Problem 1: The car was sold to me with an expired inspection sticker and I got a ticket. The good news is that the dealership immediately inspected the car and agreed to pay the ticket. The bad news is that the put the incorrect mileage on the inspection report. Problem 2: The used car was sold to me with an extended 24,000 warranty. During the sales process, I was required by Mike (used car sales manager) to sign a document stating that the manufacturer's warranty had been explained to me. When I questioned him about this, he told me not to worry that this would be explained later in the car buying process. It never was. Additionally, what the extended warranty did or did not cover was not explained either. However, I did read this and realized that I needed to carefully follow the manufacturer's recommended maintenance schedule to keep the warranty from being voided. So, I went back to the dealership and requested that someone explain to me exactly what I needed to do to keep the warranty from being voided. Such as easy task with no one willing to help! I went to service dept who sent me to used car sales who sent me to finance who sent me back to the service dept. I left very frustrated and upset because no one seemed willing or qualified to give me this very basic information. Problem 3: The incorrect mileage was placed both on the inspection report and the document showing that GMC had changed my oil. This was a very bad thing because the warranty of the vehicle requires you to have service done at specific intervals. If the mileage is incorrect, then you are pretty much doomed in the world of extended warranties. Additionally, I have to wonder just how legal is it to put the incorrect mileage on a vehicle inspection report. Good news! I sent an email to the GM, Mr. Jeffers, and he immediately had my concerns addressed. Unfortunately, they were unable to correct the mileage on the documents. The good news is that they did address this in writing so I do not have to worry about my warranty being voided. In closing: GMS of McKinney has a great service department and new car sales department. I would do business with them in a heartbeat. However, their used car department puts an unforgettable blemish on them. I would not recommend ANYONE to buy a used car from GMC McKinney. They require you to sign documents saying they have done things that they have not done nor plan on doing. Additionally, they will sell you a car before it has been internally shopped, AND they are rude and very defensive about their unethical practices. It is a toss up. I will have my car serviced there and possibly buy a new vehicle there. But I will never make the mistake of dealing with their used car department in the future. More

Ty is always very courteous and helpful everytime I bring a vehicle to the dealership. He always goes out of his way to help me with the cars. He is one of the reasons I continue to do business with Eldora a vehicle to the dealership. He always goes out of his way to help me with the cars. He is one of the reasons I continue to do business with Eldorado Chev. More

Car was taken in on time as scheduled and completed on schedule. All work was done as promised. All were very courteous. I was pleased. schedule. All work was done as promised. All were very courteous. I was pleased. More

Fast to get in and get my rental free vehicle and fast out! Rodney had great customer service. I will be back soon- thank you! out! Rodney had great customer service. I will be back soon- thank you! More

Great attention to detail and customer satisfaction. Driver to take you hame and later returning to the dealarship very good and quick. 30,000 mile servive is a little expensive. Driver to take you hame and later returning to the dealarship very good and quick. 30,000 mile servive is a little expensive. More

I came in for an alignment "special". I was told both outer tie rods had to be replaced. The work was done properly. But, there was an unidentified $100 charge that has never been explained (I told both outer tie rods had to be replaced. The work was done properly. But, there was an unidentified $100 charge that has never been explained (I left unanswered messages). What was a less about a $90 special turned out to be several hundred dollar expense. I don't intend to take McKinney Buick word again without a second opinion. More

Shane and Chip are both outstanding service reps. Every trip to your dealership has been a great experience!!! I have recommended McKinney Buick to co-workers, family, and friends. I am pleased with my car trip to your dealership has been a great experience!!! I have recommended McKinney Buick to co-workers, family, and friends. I am pleased with my car purchase. More