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McKinney Buick GMC
Mckinney, TX
687 Reviews
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Showing 687 reviews
February 17, 2013
Bought a car that supposedly had 20,000 miles and found out it actually had 37,000. Michael Williams negotiated a rebate with me and promised a check that week. The next week the General Manager refused to out it actually had 37,000. Michael Williams negotiated a rebate with me and promised a check that week. The next week the General Manager refused to honor the agreement and told me to return the car and take my trade back or accept the deal as it was and resign an odometer statement. I had the car in the service/detail department for negotiated repairs and when the car was returned it was damaged, the trunk soaking wet and didn't do the repairs. I have been lied to repeatedly, threatened with losing the car. I have filed a Department of Motor Vehicles compalint with the Dealer Complaint Division and am in the process of talking to an attorney. DO NOT buy a car from these folks. More
by pfiorelli
Employees Worked With
Nabil and Michael Williams
January 06, 2013
On Dec 31, 2012 my husband spoke with Crystal over the phone about a Buick LaCrosse black/black interior. After some time discussing the car we want and the price point we were willing to pay, she mentio phone about a Buick LaCrosse black/black interior. After some time discussing the car we want and the price point we were willing to pay, she mentioned he ought to come out and see it. He explained we live in Irving and that he was set on the price. Crystal assured him she could get this deal done. He phoned to tell her he was going to drive out and she said great...she'd see him in about 45 minutes. Not only was Crystal not there when he arrived, another salesman went to get the car. When he drove up it was a black/cashmere interior. My husband explained we wanted black/black interior. The saleman said they didn't have that and Buick doesn't make it. To this date there is a Buick LaCrosse black/black interior still posted on their site for sale (but Buick doesn't make that - REALLY!) After driving 81 miles round trip, we called to speak with Daniel Dixon, the general manager 2x and was told he wasn't avialable. The first time when the general manager wasn't available, I asked to speak with Crystal. She came to the phone and I just explained how I felt what she did was deceitful and dishonest and that she really ought to reconsider her sales tactics and that I hoped this conversation would make a difference. Crystal said she'd take it to heart. To this date, January 6, 2013 we still haven't heard from the general manager. Customers aren't priority I guess. I wouldn't buy a car from this dealership. It's the principle. Honesty is always the best policy. Just be honest and it makes a world of difference. More
by SAUGRO
Employees Worked With
Crystal Hubbard
October 17, 2012
I have been to the dealership over 5 times in the last couple of years. The latest experience will be the last. First visit for sound in Engine compartment. Diagnosed as Alternator going bad. Out of W couple of years. The latest experience will be the last. First visit for sound in Engine compartment. Diagnosed as Alternator going bad. Out of Warranty, but no need to replace as the Alternator output was within specifications. Cleaned the Engine compartment. Charge - $100+. Sound was noticeably less. Sound returned within a month. Recent visit for passenger air bag light issue. Told by one person codes were pulled, but nothing was showing why. Cleared codes. Was told by Manager there were no codes. Was also told by Recall Hotline car had been serviced in Nov 2011 for Air Bag Recall - Recall 11V534000 - Air Bag Control Module Replacement - NHTSA11V534000 11/03/2011. Was never told of this when it occurred and find it hard to believe. Have no service receipt for any such service at that time. New Recall Notice 11306A on 01/06/2012 was reason for recent visit. Had never had problem with Air Bag light flashing until recently. Was told the battery was low and was causing the Air Bag Light to Flash. Really??!! Trust in the dealership went out the window when I left and couldn't put gas in the car because the post locking mechanism was now not working. Now it makes a GODAWFULL clunk when I lock the car. Get the feeling things get broken rather than fixed here. FMVSS NONCOMPLIANCE Bulletin No.: 11306A Date: January 06, 2012 Subject: - 11306A Front Passenger Airbag Compliance Reprogram Sensing and Diagnostic Module Models: 2008-2009 Pontiac G8 Supercede: The Note statements and instructions for Steps 3 and 4 of the Service Procedure have been revised. Please discard all copies of bulletin 11306, issued November 2011. Condition General Motors has decided that all 2008-2009 model year Pontiac G8 vehicles fail to conform to Federal Motor Vehicle Safety Standard 208, Occupant Crash Protection. A 5th percentile female anthropomorphic test device (ATD) in a 30 mph frontal barrier test exceeded the Head Injury Criteria requirements of the Standard. With the front passenger seat positioned full forward, the seat position sensor will cause a 30 milliseconds deployment delay between the first and second stages of the dual-stage frontal passenger airbag. In the event of a crash severe enough to command deployment of the front passenger airbag, this delay may result in increased head injury to certain (5th percentile) front seat occupants. Correction Dealers are to reprogram the Sensing and Diagnostic Module. Vehicles Involved Involved are certain 2008-2009 model year Pontiac G8 vehicles. More
by lorenmcguire
Employees Worked With
Randall Cooper
October 17, 2012
My wife and I drove Volvos for more than 25 years. We were about to purchase another one and while at the Volvo dealership our 13-year old granddaughter watched a TV ad for a GMC Terrain. She begged us were about to purchase another one and while at the Volvo dealership our 13-year old granddaughter watched a TV ad for a GMC Terrain. She begged us to go and look at one. As they say, the rest is history. We purchased a Terrain at McKinney Buick GMC and have fallen in love not only with the SUV but with the dealership as well. From the very beginning we have been treated like royalty every time we visit for maintenance and other services. Invariably, no matter whom we deal with, from management to service guys to cashiers, we always leave the place totally satisfied. In fact, my wife now says that we'd better forget about Volvos. I am a retired Army Colonel, but ln our household she is a General. This dealership is for the long haul! More
by rickcar1
Employees Worked With
Johnny Vines
September 28, 2012
The experience was great!! My first visit was by myself and Jason took the time to show me around and answer all my questions. For us, it took a few more visits to see him to finalize everything due to our and Jason took the time to show me around and answer all my questions. For us, it took a few more visits to see him to finalize everything due to our schedules but Jason was always prompt answering emails and phone calls. On the evening we were doing our paperwork we worked with Ryan in financing, he was very helpful and informative. Thank you!! More
by laura08
Employees Worked With
Jason Alda and Ryan
September 13, 2012
Had a wonderful experience with the Sales people. My Had a wonderful experience with the Sales people. My only issue was the amount of time I had to wait on the vehicle to be inspected and detailed aft Had a wonderful experience with the Sales people. My only issue was the amount of time I had to wait on the vehicle to be inspected and detailed afterwards. I believe it took to long. My salesman, William, went up and beyond than expected. I very polite gentleman who stayed calm even after I got upset with the detail crew. (I am not a very patient woman!!) I would refer anyone I knew looking for a vehicle to this location. Thank you for all your help & patience! More
by nenochs
Employees Worked With
William Tift
September 12, 2012
Stay away from McKinney Buick GMC!!! They lie, take your trade in sell it, take your money, but they don't provide you with the new car that you signed the contract for!!! We are out our trade in, $1,200 a trade in sell it, take your money, but they don't provide you with the new car that you signed the contract for!!! We are out our trade in, $1,200 and we have NO vehicle!!! We have spend days with them trying to lease a vehicle because no one at the dealership knows what is going on. Stay away from McKinney Buck GMC!! More
by donald.smith.5895
Employees Worked With
Jose Malpieca
September 06, 2012
Rodney is always very friendly. I have been very pleased with the service and attention given to my vehicle. Rodney is always there for me when I have a problem or questions about my car. with the service and attention given to my vehicle. Rodney is always there for me when I have a problem or questions about my car. More
by tracy.serramckee
Employees Worked With
Rodney
September 05, 2012
Best customer service by far! Rodney and Tracey have gone above and beyond EVERY time I have been to McKinney Buick GMC! I appreciate both of them more than words can express! I would recommend this dealersh above and beyond EVERY time I have been to McKinney Buick GMC! I appreciate both of them more than words can express! I would recommend this dealership and the service department to anyone and everyone! More
by Ajhumble
Employees Worked With
Rodney and Tracey
August 29, 2012
Service was scheduled as promised and a reminder was e-mailed to me. Trk was cleaned and detailed as promised. Prompt attention. Dealer called me when ready to pickup. e-mailed to me. Trk was cleaned and detailed as promised. Prompt attention. Dealer called me when ready to pickup. More
by sammaxson
Employees Worked With
Chip Ruckell
