McKinney Buick GMC

Negotiated a price to include all service for three years with coverage on everything. When I got to finance I was told it was all extra so I walked out. They stopped me at my car and apologized and wrote me with coverage on everything. When I got to finance I was told it was all extra so I walked out. They stopped me at my car and apologized and wrote me up for four years maintenance included. Now I am at the site with a flat tire and now suddenly tires aren't included. Robbed again with a smile and a handshake More

I'm very happy that we did business with them. They did everything possible to make us extremely satisfied. I will continue to do business with them. did everything possible to make us extremely satisfied. I will continue to do business with them. More

This is my second transaction with Mckinney Buick GMC dealership in the past year due to the world-class service I have received from Johnny Vines. Johnny has went above and beyond each time to make sure dealership in the past year due to the world-class service I have received from Johnny Vines. Johnny has went above and beyond each time to make sure I was completely satisfied with all aspects of the car buying experience. I recommend Johnny to all my friends and family as I have never had such a positive car buying experience as I've had with Johnny in my 30 years of purchasing vehicles. Thank you Johnny for the outstanding customer service you have provided. I will be a life-time customer thanks to you!! More

Daniel was very nice and helpful. Got me what I wanted in the price firmly negotiated. He is highly recommended by me and I will refer anyone I know looking for a vehicle to him anytime. Thnx Daniel! the price firmly negotiated. He is highly recommended by me and I will refer anyone I know looking for a vehicle to him anytime. Thnx Daniel! More

I HATE GOING TO A DEALERSHIP JUST TO HAVE THE SALESMAN MAKE ME FEEL CHEAP. NOT AT MCKINNEY GMC FROM THE MOMENT I WALKED IN THE DOORS I FELT WELCOME AND DANIEL WAS ABLE TO HELP GET ME INTO A NEW CAR. I WEL MAKE ME FEEL CHEAP. NOT AT MCKINNEY GMC FROM THE MOMENT I WALKED IN THE DOORS I FELT WELCOME AND DANIEL WAS ABLE TO HELP GET ME INTO A NEW CAR. I WELL DEFINITELY BE BACK AND RECOMMEND THEM TO FAMILY AND FRIENDS. More

Louis was a very friendly and professional salesman. Just like you were buying from a friend. Very comfortable and made or an easy transaction. It made (okay - almost made :-) ) buying a new car enjoy Just like you were buying from a friend. Very comfortable and made or an easy transaction. It made (okay - almost made :-) ) buying a new car enjoyable!! More

Clarence was very friendly and helpful. He made my experience easy and comfortable!! I will spread the work that McKinney Buick GMC is the best place to purchase a car!! experience easy and comfortable!! I will spread the work that McKinney Buick GMC is the best place to purchase a car!! More

The salesman was extremely helpful and forthcoming about the vehicle i purchased. However, the price does not include the add on's that may or may not be needed by the time you leave the office of the finan the vehicle i purchased. However, the price does not include the add on's that may or may not be needed by the time you leave the office of the finance department. The process from start to finish was very timely and did not have to spend the entire day at the dealership. More

I won't name any names in this review, rather just say that the entire car buying/considering process was the worst I've ever had at McKinney Buick/GMC. While the staff was friendly when we walked say that the entire car buying/considering process was the worst I've ever had at McKinney Buick/GMC. While the staff was friendly when we walked in they simply would not listen to what we tried to tell them we wanted. Every used car salesman trick in the book was pulled out, which is fine to a degree, I expect to deal with that when purchasing a car. But when the customer is trying to tell you they want something specifically, don't spend time selling them something esle. The car buying process has shifted, from negotiating on the sales lot for the over price of the car to the finance desk where negotiating comes down to years and monthly payments. Don't fall for this trick! McKinney Buick/GMC has it down to an art. Make the purchasing decision before the financing decision, that means talk in terms of total dollars on the car first, then interest rates and length of loans. We actually finally were able to get the salesman to talk in terms of actual car price, and eventually got the deal we desired. Upon entering the finance managers office we were told they needed to add an additional year on the car loan to satisfy "bank requirements". I asked what does that do to the price of the car and was told "don't worry, your monthly payment didn't change." When I said if my monthly payment didn't change, and you just added a year to the loan, didn't you just add to the overall price of the car by the price of 12 payments? They said "no, it doesn't work like that." When the contract was pulled out to be signed, sure enough the selling price was 5K higher than originally agreed, stretched out over another year so the payment stayed the same. We proceeded to walk out of course, but it made me wonder how many people have signed up for that without thinking twice. There are MANY car dealers in the DFW metroplex, all with much more integrity than McKinney Buick/GMC. More