Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
McKinney Buick GMC
Mckinney, TX
688 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 688 reviews
September 01, 2015
False and Misleading Ads, long process to pressure consumer My wife and I visited this dealership in hopes of getting a deal based on the advertising on tv and the buick website. However, we were more than dis My wife and I visited this dealership in hopes of getting a deal based on the advertising on tv and the buick website. However, we were more than disappointed to find out that this dealership would not honor their own advertised prices and deals. One salesman, Wade, even admitted that the ads were misleading and only used to bring in customers. He further explained that this is the industry standard so every dealership does it. Another salesman, Byron, kept using salesman tactics to get you to sign today. He grossly misrepresented the financing costs to try and get us to sign that day. I understand the feelings of the consumer who would feel bullied and pressured by these salesmen. The best rights you have as a consumer is to stay away from this dealership and warn others about their misleading practices. There is one saving grace about this dealership, and that is our first salesman Josh Lewis. He was honest and upfront about the process. He never tried to strong arm us or make us feel bad about the experience. If you do ever consider going buying something from this dealership, please deal with Josh only. More
by minideaker
Employees Worked With
Josh, Byron, Wade
August 12, 2015
WONDERFUL BUYING EXPERIENCE!!!! I researched online and found excellent reviews from past customers regarding Mr. Wade Skurlock. I called up Wade and asked if we could meet, since m I researched online and found excellent reviews from past customers regarding Mr. Wade Skurlock. I called up Wade and asked if we could meet, since my wife and I were looking to buy a vehicle. When we arrived, Wade introduced us to another member of his sales team, Cole Cunningham. The both of them helped us find our perfect car and we could not be happier with our purchase! From the minute we arrived at the dealership, they provided us with a stress-free buying experience! They were very efficient, professional, and accommodated to our every needs. This is how car buying should be!!! After purchasing our vehicle and driving home, my wife and I had a family emergency the following day. The General Sales Manager of McKinney Buick GMC, Nabeel Alghussain, reached out to us and helped us with our personal matter. We are truly grateful for people like Nabeel and his sales team as they truly care about their customers! If you are looking to buy your next vehicle, please visit McKinney Buick GMC and meet these wonderful people!!! Thank you McKinney Buick GMC!!! Special thanks to Wade, Cole, and Nabeel!!! More
by HunterB
Employees Worked With
Wade Skurlock, Cole Cunningham, Nabeel Alghussain
July 29, 2015
Awesome service and Integrity They honored a price misquote on service to my vehicle (which cost them about $100) and they provided excellent service and efficiency. Most dealers w They honored a price misquote on service to my vehicle (which cost them about $100) and they provided excellent service and efficiency. Most dealers would not have that kind of integrity so I was very pleased to experience good old integrity again. I would definitely recommend Mckinney Buick GMC to others. More
by js
Employees Worked With
Keena Jones
July 23, 2015
Great Salesmen I just bought a new truck and these guys were really good to deal with. I have bought many cars and trucks in the past and none of them went this well I just bought a new truck and these guys were really good to deal with. I have bought many cars and trucks in the past and none of them went this well. I will go back when I'm ready to buy again. More
by BIG "D" from BIG "D"
Employees Worked With
JOSH and BROOK
July 20, 2015
Poor performance I was told this survey reflect directly on my advisor so I am giving a perfect rating on GMs survey; however, I am very disappointed. GM determined it I was told this survey reflect directly on my advisor so I am giving a perfect rating on GMs survey; however, I am very disappointed. GM determined it is acceptable to have vehicle owners to have inaccurate fuel gauges. I also purchased a car over 10 months ago from this facility and I am still waiting on a second key. Plus, the service department parked my car under a tree that "always drips sap" and seemed put off by my asking them to wash the tree sap off. I am very disappointed with this dealership. More
by That guy
Employees Worked With
Jessica
July 13, 2015
try to avoid the service department if you can they have a really good sales team, but the worst service department ever if you have any issue look for another place, and that what I will do.... K they have a really good sales team, but the worst service department ever if you have any issue look for another place, and that what I will do.... KE More
by khalid elhassan
Employees Worked With
NA
May 21, 2015
Great Dealer I received a great deal on my 2014 Texas edition. The financing options were great. I just used the service department for the first time and I have t I received a great deal on my 2014 Texas edition. The financing options were great. I just used the service department for the first time and I have to say it was refreshing. I was in and out in a hour they washed and cleaned the truck with no charge I would defiantly use them again. More
by kiss4498
Employees Worked With
Clarence Davis
May 14, 2015
Purchase of our 10 GM Product We are most pleased with the service of both Mr. St. Louis and Mr. Alghussin in demonstrating the Lacrosse safety features and in its purchase . We are most pleased with the service of both Mr. St. Louis and Mr. Alghussin in demonstrating the Lacrosse safety features and in its purchase . More
by shipsailing
Employees Worked With
Keviin St. Louis & Nabeel Alghussain
April 22, 2015
It was painfree! My husband and were greeted promptly and granted a test drive immediatley. The specs and fuctions on our new Verano were explained and tested while w My husband and were greeted promptly and granted a test drive immediatley. The specs and fuctions on our new Verano were explained and tested while were waiting to finalize all the legal paperwork. The staff were pleasant and helpful. Felt like family. More
by MrsStone
Employees Worked With
Larry Beamer and Mark Munden
April 09, 2015
Not worth your time - poor customer service! After driving from Carrollton to McKinney on a Monday to see a car we found on their website, they car was not what we saw online and it almost felt l After driving from Carrollton to McKinney on a Monday to see a car we found on their website, they car was not what we saw online and it almost felt like "bait and switch". It was a 2014 Acadia Denali but the miles were not 42 but 2900. They knew the day before we were coming but the car was not even cleaned up - old food and trash on the floor. Then when we said we were not interested but wanted them to research to find others, they weren't very helpful. We let them do a trade review for our car when we were there which we never got anything from them. We expected some contacts from them the day after we were there but no one followed up. That was a Tuesday - the next day we went to Ewing GMC and bought a 2015 Acadia Denali on the next Saturday, 4 days after we were first at Ewing. I tried to contact the GM at McKinney and he never replied to my calls so I could share with him why we felt their customer service was so bad and how we were treated when we tried to work with them. Don't waste your time here - go the Ewing GMC and talk to Robert Turlington to get great customer service and great prices! More
by sc
Employees Worked With
Johnny Vines, Ryan Williams
