McKinney Buick GMC

real bad experience I buy a used 2007 dodge and when I buy it the sales Manager told me everything was check good they do at multiple points inspection and I just drove t I buy a used 2007 dodge and when I buy it the sales Manager told me everything was check good they do at multiple points inspection and I just drove the the truck 100 miles check oil level was low and all the fluids are not check I was about to do oil change they call me to get a free oil change I said I will give then a second chance I took it and they said they did but muy oil still real black they recommend a brake flush and they said everything was ok I drove 2 times and my brakes went down to the floor was no brake fluid in the master cylinder and the brakes was metal to metal email to service department and they said they will check out again and they will reimburse my money on the brake job after they inspected again they told me it was all kinds of leaks I don't trust those people they don't care about anything More

Bad customer service Got an email asking for 5 mintues of my time from Joshua so I went in looking for a sierra on saturday, they did nothing but waste my time. I gave the Got an email asking for 5 mintues of my time from Joshua so I went in looking for a sierra on saturday, they did nothing but waste my time. I gave them all information to check my credit and they said they would follow up on monday, they never called. I gave them a call and they said they would call me in half hour, 4 hours later and still no call. I called again to cancel giving me information on my credit to see if i was approved. The sales rep Monte gave me the worst service ever. Ill be taking my settlement from my old car and taking it to the GMC in Plano where I actually got the best customer service. More

Great changes in the service department Things have changed since I last visited the service department here. I've come here for years because I own a GMC and I prefer having work done at de Things have changed since I last visited the service department here. I've come here for years because I own a GMC and I prefer having work done at dealerships. In the past it seemed as if people were there just to do a job and you could feel it. The feeling you get now when going into the service department has done a 360. Whatever y'all are doing keep it up. People tend to notice and the feeling has changed for the better. I highly recommend Michael Harrell for your service needs. He truly does go above and beyond in making you feel like family. More

Very bad experience stay away Customer service was very bad. They go back on there words. Very sneaky. I've worked in customer service all my life never would treat clients like th Customer service was very bad. They go back on there words. Very sneaky. I've worked in customer service all my life never would treat clients like this. Bad management! More

No nonsense, straightforward sales team. We went in on Black Friday wanting to trade in two vehicles for a new truck. Despite how busy the dealership was, they quickly appraised our trade in' We went in on Black Friday wanting to trade in two vehicles for a new truck. Despite how busy the dealership was, they quickly appraised our trade in's and at a fair price too. Austin brought up numerous vehicles and even drove us around in the rain to view the inventory. We were planning on buying a 2015 and expected to have to make a few compromises but ended up with a 2016 that was within our budget and was EXACTLY what we wanted. Nick (sales manager) made sure we got all the incentives we were eligible for and worked with Austin to find the right truck. There was also an issue with one of the payoffs on our old car and Nick handled it with no hassle on our part. The price we agreed on was the price we paid. The finance department is night and day compared to a couple years ago when Damien was around. What a nightmare that was. Things were problem-free this time. Armando handled our paperwork and had us out quickly. They will offer you extended warranties when you go to sign but they are optional. I think some people mistake this as them changing the price. Austin and Nick made sure our experience was painless. They were completely honest and transparent with pricing and everything throughout the whole process. They did all the work and made sure everything was handled for us. Any hiccups we encountered they resolved. It was the most pain-free experience I have ever had buying a car. There were no salespeople hovering like vultures. They didn't pressure me or try to sell me something I didn't want or need. I would highly recommend visiting if you're in the market for a new car. More

Bad experience!! The salesman was great. The manger was not. Not only he made unprofessional remarks about my car. He lied about the final numbers. He promised me a s The salesman was great. The manger was not. Not only he made unprofessional remarks about my car. He lied about the final numbers. He promised me a set of numbers for the car and my trade and when I asked to have it in writing he lowered my trade in value by $500. I called and mentioned what happened to another manager but Nobody followed up( typical car business). I hope this does not happen to someone else. More

Dishonest Terrible experience. They quoted me a price to get me in the dealership. I show up the next day and inform me the vehicle was unavailable but that the Terrible experience. They quoted me a price to get me in the dealership. I show up the next day and inform me the vehicle was unavailable but that they had a higher priced vehicle they could sell me. Then I waited almost an hour just to tell me they could not go any lower on price. I immediately went to a different dealership who beat their price immediately. Do not go to this dealership, if you do I highly advise that you do not tell them if you have a trade in, if you have a pre-approved finance rate, or how much you can afford each month. If you do, they will immediately run the "four squares" game on you and milk you for every dime you have. More

Purchase The McKinney Buick GMC team provided a seamless process and Cole Cunningham was our leader. Relationships are important to us and both Cole and Trent The McKinney Buick GMC team provided a seamless process and Cole Cunningham was our leader. Relationships are important to us and both Cole and Trent extended a family hand to my wife and I and made this expirence the best! I'm already directing friends, family, and neighbors to reach out to Cole or Trent because they were respectful, personalble, and professional from end to end. Awesome truck! Awesome Team! Thumbs up to Cole and Trent from the McKinney Buick GMC team. The Reids' More

Blower Motor trouble with AC Although They could have replaced the blower motor, by checking the entire system other faults were found and corrected. One visit was all that was n Although They could have replaced the blower motor, by checking the entire system other faults were found and corrected. One visit was all that was needed. More