McKinney Buick GMC

New Car Purchase I purchased an Acadia from McKinney Buick GMC. The whole experience from start to finish was great. I was very pleased with the service that I receiv I purchased an Acadia from McKinney Buick GMC. The whole experience from start to finish was great. I was very pleased with the service that I received. More

Horrible customer service, untrained sales staff, dishonest My sales ordeal started out normal, i asked my sales rep the differences between two model years and we discussed two that were sitting side by side. My sales ordeal started out normal, i asked my sales rep the differences between two model years and we discussed two that were sitting side by side. I ended up making a deal and purchasing one of thos two trucks. I later found out that the truck didnt have items that he said were included. The next day when i noticed i called david kelly the gm and he said there was no proof i was told. After i made the deal and the deal was approved it took 1.5 hours to talk with finance. I wanted some accessories for my new truck and my sales rep said finance would discuss these option. When i finally got to finance he told me the parts departmemt deals with add ons and he could assist me. By this point i had been at the dealership approx four hours so i was ready to leave. So i purchased with no accessories. After signing paperwork i went outside to do a final walk odlf the truck. During prep they put two scratches and a dent on the new truck. The first words out of her mouth were, "usually when younpurchase a new vehicle it is as is, but we are going tonoffer to fix this damage" wasnt that wonderful since they created the damage while inwas signing papers. When they didnthe repairs they broaght me a loaner with an empty tank. They took my truck with a full tank and brought it back on half. It was also filthy dirty. They didnt even clean the vehicle before returning. There are swirl marls in the paint where they did repairs. When i discussed all of this with the general mgr david kelley. He told me the truck was full and detailed when it left the dealership. He refused to fix the items the sales rep said were on the truck. And last but not least. I was charged over 2000 for dealership add ons. The adds were, tinted windows (which was already listed on the regular window sticker), nitrogen in the tires (there were no nitrogen valve stem covers on the truck and no literature inside the truck), paint guard and fabric guard (no literature or proof of either of these). Again mr kelley lied and said these were on the truck. This is the worst dealership i have ever dealt with. And for someone on the GM level to outwardly lie (i still have the full email list) is absurd. Most of the time mr kelley would ignore my calls and emails. E later told me his secretary was supposedly sending responses that i never received. Needless to say, neither i nor anyone i know will ever step foot on this property again. More

Combative and dishonest service department My wife and I bought a used Arcadia from McKinney GMC, and made a great deal with Nick Guerro, and Andrew. We later took the car in for a warranty wo My wife and I bought a used Arcadia from McKinney GMC, and made a great deal with Nick Guerro, and Andrew. We later took the car in for a warranty work, and oil change. WE go to pick up the car, and Dan@ service told us that we had to pay for the warranty claim and the oil change. We paid 1000$ for the GM Precertified 12 month/12000 0 deductible warranty and free 2 year preventative maintenance. WE showed Dan our paperwork on the warranty, and he still told us we had to pay, and he became combative, and upset my wife into tears. I told him that I wanted to talk to the service manager, and Dan Irwin was no where to be found. Finally Matt Johnson showed up, and smooth the situation over. But next time Ewing GMC or Eldorado Chevrolet will do the warranty, and preventative maintenance. More

Quick, exceptional Leasing my first convertible was a breeze! In just a few hours I test drove, signed papers and was on my way. Thank you, Larry Beamer! And McKinney Bu Leasing my first convertible was a breeze! In just a few hours I test drove, signed papers and was on my way. Thank you, Larry Beamer! And McKinney Buick GMC! Great service and personal care! More

Terrible sales & horrible service departments. This dealership seems to be staffed with individuals who simply don't care! I did not purchase my GMC Acadia here because of a horrible sales experien This dealership seems to be staffed with individuals who simply don't care! I did not purchase my GMC Acadia here because of a horrible sales experience. I don't even want to get started on just how fun that was. Instead I drove 40 minutes to a dealership in Sherman that was honest, haggle free, and appreciated my business. Because McKinney is much closer to my home I thought I would give McKinney GMC another chance in their service department. I can't say my two experiences with the service department were much better. Normally a service advisor takes the time to advise about your vehicle. Not at McKinney GMC. There was no post service review, advice given about future service needs, or discussion on routine maintenance schedule. I'm a very busy mother of three young children with a full time job. I don't have much free time however, I will sacrifice what little time I have and drive further to a dealership that cares about their customers. More

Great experience, fairly painless process! I had done some looking on the dealer's website for vehicles that fit the needs of my wife and I. We had been looking at getting out of my truck and i I had done some looking on the dealer's website for vehicles that fit the needs of my wife and I. We had been looking at getting out of my truck and into an Acadia to end my lease and provide a better solution for our growing family. We decided to drive by and look at what they had on the lot in person, with no intent to deal with sales people that day. Luckily, we ended up crossing path's with Larry. He was able to pair us up with a new crew cab truck that had enough rebates to meet our needs and still offered the space we needed for two children. Larry was ver conscious of our time constraints as our son was at school and had to be picked up. He handled all of the heavy lifting to get our deal squared away before we left so that all we had to do was go through finance when we came back in the evening. Although the finance portion of the deal always seems to take the longest, the process was pain free and we ended up with a good deal on a great truck. Very happy we ended up stopping by that day. We probably would not have bought or even sat down if it had not been for Larry. More

Quarterly oil change I was satisfied with the service, as most of the time I am. The detail department on the other hand, could do a better job, don't half wash a persons I was satisfied with the service, as most of the time I am. The detail department on the other hand, could do a better job, don't half wash a persons vehicle, whether it complimentary or being paid for. I was still satisfied with the service ,don't get me wrong. More

Great We have purchased 4 vehicles from McKinney Buick GMC and two friends/family have purchased here also. The experience is always pleasant. Service Depa We have purchased 4 vehicles from McKinney Buick GMC and two friends/family have purchased here also. The experience is always pleasant. Service Department is great as well.I know there are many choices to choose from when purchasing a new or preowned. We always go back to McKinney Buick GMC because we love them. More

Amazing Experience Well this was by far the easiest car purchase that I've had in years. I pre-discussed the price on the phone and brought in my car to be traded in. Ma Well this was by far the easiest car purchase that I've had in years. I pre-discussed the price on the phone and brought in my car to be traded in. Mark and his manager got me where i wanted to be on my trade in and the rest was piece of cake. The whole experience took maybe 3 hours. Finance was great and not pushy. Basically a pleasure doing business with this group of guys. I wish more dealerships would use them as a standard. I did't feel pressured or rushed, just amazing. More

Excellent service, kind and worked with my schedule. They were able to help me with getting to and from work. Brought my car to me because I wasn't able to lea service, kind and worked with my schedule. They were able to help me with getting to and from work. Brought my car to me because I wasn't able to leave work. More