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McKinney Buick GMC

Mckinney, TX

4.0
687 Reviews

3950 S Central Expy

Mckinney, TX

75069

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Showing 687 reviews

April 17, 2024

I had to go to this location for service of my suburban. Joshua was helpful and professional and got my vehicle taken care of quickly. I will definitely be back. More

by Mike217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Moreno
Apr 18, 2024 -

McKinney Buick GMC responded

Thank you for the kind words! We're happy to hear your Suburban service went smoothly. Joshua's dedication to helpfulness and professionalism is exactly what we strive for at McKinney Buick GMC. We'll be sure to pass on your praise! Knowing your experience made you want to return is the best compliment we can get. We look forward to seeing you again for your next service needs.

April 16, 2024

Great experience all around. Service department as lived up to expectations . We have never had any issues. Sam is the man More

by Lamonlindley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Apr 18, 2024 -

McKinney Buick GMC responded

Thank you for taking the time to leave this fantastic review! We're thrilled to hear that your experience with our service department met your expectations, and that you've consistently had positive interactions. We'll be sure to pass your kind words on to the entire service team. We're especially glad to hear that Sam provided such exceptional service. Thanks again for choosing us!

April 12, 2024

Had my truck in for service. They performed the work as requested, but then tried the hard sell of additional services. Customer service was a bit underwhelming. I was in t More

by JerrySfromNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure the dudes name
Apr 17, 2024 -

McKinney Buick GMC responded

Thank you for taking the time to share your recent service experience. We're glad to hear the work you requested was completed as expected. However, we sincerely apologize that you felt pressured to purchase additional services and for the lack of communication regarding the completion of your truck's service. At McKinney Buick GMC, we strive to provide a transparent and comfortable service experience for all our customers. We understand how frustrating it can be to wait for an extended period without updates, and we apologize that the service representative didn't inform you when your truck was ready. We're also committed to offering service recommendations based on your vehicle's inspection, but these recommendations should always be presented in a clear and pressure-free manner. It sounds like that wasn't the case in your situation, and we apologize for that. To ensure your concerns are addressed directly, we'd like to connect you with Dan Irwin, our Service Department Director. His email address is Dirwin@nissanofmckinney.com. Dan would appreciate the opportunity to discuss your experience in more detail and ensure similar situations don't occur in the future. Thank you again for your feedback. It helps us identify areas for improvement and provide a better service experience for all our customers.

April 08, 2024

McKinney Buick GMC has a service department that is comprised of intelligent, kind, and efficient employees. More

by NS22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Barth, Sam Whisenhunt
Apr 09, 2024 -

McKinney Buick GMC responded

Thank you for the fantastic review! We take pride in having a service department filled with intelligent, kind, and efficient employees. It means a lot to our team to be recognized for these qualities. We strive to provide exceptional service at McKinney Buick GMC, and your feedback lets us know we're on the right track. Thanks for choosing us!

April 07, 2024

Worst GMC dealership to try to do buisness with. First, they don't let you do purchase with outside financing. Second, the only way they can give GMC factory incentives is if you use THEIR financing More

by Eddy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
WASTED TIME
Apr 10, 2024 -

McKinney Buick GMC responded

Thank you for your feedback about your recent experience. We are unable to find any record of your visit in our system. Is it possible you have us confused with another dealership? If not, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com to discuss your situation.

Apr 10, 2024 -

Eddy responded

I know exactly which dealership I quoted with. I just didnt provide yall my details so yall could blow my phone/email up.

March 26, 2024

Went to this dealership this morning and liked the truck Came back in the afternoon and the manager bumped up the price 3 k additional to the internet price! When asked about the price increase he came ba More

by Max
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gordon and his manager miller
Mar 28, 2024 -

McKinney Buick GMC responded

Thank you for taking the time to leave a review about your experience at our dealership. We understand your frustration regarding the price increase for the truck you were interested in. We strive to be transparent about our pricing. We are committed to providing a positive experience for all our customers, and that includes being honest and transparent about pricing. We appreciate your feedback and hope you'll consider giving us another chance in the future. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com to discuss your situation further.

March 17, 2024

My service call went very smoothly, even though I didn't have an appointment. Both the service guy who handled my transaction and the payment person were very helpful and cheerful. More

by BobG
Workmanship
Recommend Dealer
Yes
Employees Worked With
I don't recall.
Mar 18, 2024 -

McKinney Buick GMC responded

Hi Bob, Thank you for your review. We are pleased to hear that our team provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

March 13, 2024

Sales person was good, finance guy too pushy wanting to sale non sence warranties Wanting suspisusly to charge extra thing , watch out for Gabriel montoya!!! Trying to take ur money even if u tell him don More

by Rbs1553
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Montoya, No bueno!!!
March 12, 2024

Excellent dealership. They got me in and out very quickly.Great job. I will use them again More

by coachmurff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know his name
Mar 18, 2024 -

McKinney Buick GMC responded

Hi there, Thank you for your review. We are pleased to hear that our team provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

March 09, 2024

Tony Townes was was an excellent salesman and financing was a pleasure to work with! More

by Adammwilson75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Townes,Jason Moon
Mar 18, 2024 -

McKinney Buick GMC responded

Hi Adam, Thank you for your review. We are pleased to hear that Tony provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

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