McKinney Buick GMC

HOrrible, Misleading, Dishonest I contacted the dealership "Malcomb" in used car sales about a 2013 BMW X3 with 34k Miles for $23k It was listed (and still is) as having "everything I contacted the dealership "Malcomb" in used car sales about a 2013 BMW X3 with 34k Miles for $23k It was listed (and still is) as having "everything BMW can put on the vehicle. It was listed as having Heads up, Leather, Nav, Bose, Harmon Kardon, Heated and cooled seats, Backup Camera on and on. I talked to Malcomb several times BEFORE I came out and told him to "verify" this car had all it was listed as having, he said he would and so on. I made the trip to look at the car last night and was shocked when it had NONE of the features listed, except Leather. The car was also "pretty well worn" as well. After getting in an noticing the VAST DIFFERENCE from what was advertised to what it really was I told Malcomb, "We are done here" and asked for my keys back. The used car managers in the booth made no effort to address me, or even look at me when we came back in, instead choosing to cower in their tower. I would NEVER, EVER RECOMMEND Mckinney Buick GMC to anyone for any reason. This dealership is dishonest, misleading, deceptive and unethical. I will be reporting them to the complaint center as well. Thing is...I was a cash buyer More

Great Experience, Mike Perez was Fantastic I live in California, and flew into Texas to purchase my 2018 GMC Yukon EX Denali. My salesperson was Mike Perez and he went beyond normal service to I live in California, and flew into Texas to purchase my 2018 GMC Yukon EX Denali. My salesperson was Mike Perez and he went beyond normal service to make my purchase very enjoyable and easy. Since I was out of State, communication was excellent with emails, texts, and phone conversations. He picked me up at the hotel in my Yukon, and I was soon leaving the Dealership with my purchase, and heading to California, I would recommend if you want to purchase a GMC product call Mike Perez, visit McKinnery Buick GMC, and drive home with a purchase I know you will be extremely happy with. Bill Calagna More

Excellent service The service center is top notch. I have never bought a car from this dealership, but I can positively say that the service department is like no other The service center is top notch. I have never bought a car from this dealership, but I can positively say that the service department is like no other. I have been taking my car to this dealership for 3 years now. Justin in the service department is the person to talk to. He will respond quickly and help out however he can. I have a very busy schedule and I easily get stressed out about car repairs. Justin always helps me understand what is going on, gives me timely updates, and helps work around my schedule so that way I am not as stressed. I absolutely don't know what I would do without this dealership and great workers like Justin in the service department. More

Dishonest Buyer Beware.. Very disappointed in the Manager staff at the Used Car section of McKinney Buick. We arrived to look at a car quoted online at a cert Buyer Beware.. Very disappointed in the Manager staff at the Used Car section of McKinney Buick. We arrived to look at a car quoted online at a certain price. First round of paper-work quoted included an extended warranty at an extra cost, but the car is just 1-year old with less than 20K miles. Told the salesperson I would talk it over with the wife. Later in the evening, brought the wife in the look at the car. As we are negotiating the price, we advise the salesperson that we do not want the extended warranty. He comes back with a new offer that removed the extended the warranty but added $1,000 for re-conditioning, which was not on the original quote I received just hours earlier. It was a shell game - removing the "extended warranty" but adding "re-conditioning" to a vehicle that needed none. They priced the car low to get folks in the door - but add on fees that make it no deal at all.. This is a shady and dishonest practice that McKinney area residents should be aware of at this particular dealer. Buyer Beware.. We will continue our hunt and look for a honest dealer... More

Above and Beyond I have never been disappointed with my buying experience nor my service experiences. I now have a brand new Encore, which I didn't think was going to I have never been disappointed with my buying experience nor my service experiences. I now have a brand new Encore, which I didn't think was going to be possible for me at this time. More

I was taken care of very well. My salesman too care of bus I like my car and I am happy with the service and help I was given when I purchased my car. It is a very nice car. I like my car and I am happy with the service and help I was given when I purchased my car. It is a very nice car. More

Liars STAY AWAY. I live 2 hours away from this dealer, I found a vehicle online and inquired. We negotiated a price. I drove all the way there to buy the ve STAY AWAY. I live 2 hours away from this dealer, I found a vehicle online and inquired. We negotiated a price. I drove all the way there to buy the vehicle. When I got there, they couldn’t find the keys and I had to wait around for 30 minutes. After we looked at it they started in on the classic run around. They had the price $1000 higher than what I had negotiated over the phone and then they had $2000 in hidden fees to stack on top of that. More

Professional and Personable! from Day One, my husband and I were treated very well. No high pressure. Clarence Davis was our salesman and is now " our guy"! He is knowledge from Day One, my husband and I were treated very well. No high pressure. Clarence Davis was our salesman and is now " our guy"! He is knowledgeable and patient. It wasn't easy to give up my Cadillac, but after working with Clarence...we now drive a new GMC Denali. If you are shopping, visit McKinney Buick GMC and ask for Clarence. He can help you, very well. Everyone we dealt with there, was very pleasant. Joann K More

Deceptive We were interested in a vehicle that McKinney GMC had advertised on several sites. We made an appointment test drove the vehicle decided to move forw We were interested in a vehicle that McKinney GMC had advertised on several sites. We made an appointment test drove the vehicle decided to move forward only to told that we would have to pay $ 1,700 more than advertised. This type of business is what gives car dealers a bad name. After reading other poor reviews on this particular dealership it appears to be a common practice. More

Service is great My service advisor, Justin Sutton, always does a great job. I've been going to him for over a year. Vehicle is always ready earlier than expected. The My service advisor, Justin Sutton, always does a great job. I've been going to him for over a year. Vehicle is always ready earlier than expected. The business is nice, clean and friendly. More