McKinney Buick GMC

MVP Warranty I came in the maintenance dept last week and the man at the service counter was not so nice ,I wasn’t going to let him deter me so I came in today an I came in the maintenance dept last week and the man at the service counter was not so nice ,I wasn’t going to let him deter me so I came in today and Bob the Manager was so nice and is willing to cover my diagnosis so he can find out what’s wrong with my car. I am not expecting them to give me special treatment but the fact that he did it made me feel different about the dealership. I am so impressed with his service and kindness the he showed me. I was about to write them off but because of the service managers willingness to help me has changed my feelings about this dealership.... More

Nice experience low stress car buying. Mr. Perez was great to work with to find the vehicle I wanted and a knowledgeable sales person. Great customer service experience after the sale from Mr. Perez was great to work with to find the vehicle I wanted and a knowledgeable sales person. Great customer service experience after the sale from Perez and Robert in service. Brandon in finance was excellent. More

CERTIFIED (not really), customer service (no really) Purchased a CERTIFIED Tahoe a few months ago. During the transaction process, pre-owned sales guaranteed that the Tahoe was 100% inspected and Certifi Purchased a CERTIFIED Tahoe a few months ago. During the transaction process, pre-owned sales guaranteed that the Tahoe was 100% inspected and Certified. Minor cosmetics were fix and I trusted the service inspection and I did not look under the car. False ad, the ad reported 73k miles. Car had over 80k miles GM would not respect CERFIED due to miles over which they told me after signing the contract. On the first oil change service after 3 months, I finally had a chance to view underneath the Tahoe. Service mechanic went through the inspection process and reported that the 2 front struts are leaking. Recommend to have them replaced. I called service to report what I found right away. Brandy my service rep said McKinney GMC BUICK is not in service for free. Comment received before I was even able to ask for the pre-owned sale Mgr Dan. I then tried to contact Dan Avshalumov. I was told we was not in and will give him my message to call. I waited for a couple of days but no response. I tried calling again for Dan and I was told he’s on vacation and we’ll send him a message which he never did contact me. Several days go by and I finally tried customer service, my complaint was taken and no one ever called me. False ad of CERTIFIED car (untrustworthy) After sales completes, pre-owned sales will never call you back. Customer Service, they’ll chat with you but that’s all you get. So willi suggest buying car from McKinney GMC BUICK, that’s a big NO. Make sure you do your homework, do physical inspections of the car your buying. Look under the car and every inches, NEVER TRUST the seller. More

I Started a financing process for a car that got sold I requested yesterday Sunday 6/16/19 to be contacted in reference of a Honda Pilot in excellent shape. I live in Richmond VA and it is very difficult I requested yesterday Sunday 6/16/19 to be contacted in reference of a Honda Pilot in excellent shape. I live in Richmond VA and it is very difficult to find this kind of car in very good conditions and with a clean Carfax. I was willing to take it from Texas. Today Mon 6/17/19 am a salesman contacted me giving me the great news that the car was available. I told him that I was very interested in it and he requested me personal information to start with the financing process. At 2.22 pm of Monday 6/17/19 the salesman left me a voicemail saying that he got a great deal for me. At 3.01 pm of Monday 6/17/19 the salesman sent me a txt saying that the car was just sold. The minimum that the salesman could have done was contacted me and asked me how serious was my interest in it to buy it or not because there was another person that was interested. In fact, I considered that wasn't necessary since I gave him my info to start with the financing process which its implicit that I really wanted the car. Anyways....I m VERY VERY disappointed with this dealership. They are not serious and there is not commitment with the client. Ricardo Ribera Richmond VA More