McKinney Buick GMC

CERTIFIED (not really), customer service (no really) Purchased a CERTIFIED Tahoe a few months ago. During the transaction process, pre-owned sales guaranteed that the Tahoe was 100% inspected and Certifi Purchased a CERTIFIED Tahoe a few months ago. During the transaction process, pre-owned sales guaranteed that the Tahoe was 100% inspected and Certified. Minor cosmetics were fix and I trusted the service inspection and I did not look under the car. False ad, the ad reported 73k miles. Car had over 80k miles GM would not respect CERFIED due to miles over which they told me after signing the contract. On the first oil change service after 3 months, I finally had a chance to view underneath the Tahoe. Service mechanic went through the inspection process and reported that the 2 front struts are leaking. Recommend to have them replaced. I called service to report what I found right away. Brandy my service rep said McKinney GMC BUICK is not in service for free. Comment received before I was even able to ask for the pre-owned sale Mgr Dan. I then tried to contact Dan Avshalumov. I was told we was not in and will give him my message to call. I waited for a couple of days but no response. I tried calling again for Dan and I was told he’s on vacation and we’ll send him a message which he never did contact me. Several days go by and I finally tried customer service, my complaint was taken and no one ever called me. False ad of CERTIFIED car (untrustworthy) After sales completes, pre-owned sales will never call you back. Customer Service, they’ll chat with you but that’s all you get. So willi suggest buying car from McKinney GMC BUICK, that’s a big NO. Make sure you do your homework, do physical inspections of the car your buying. Look under the car and every inches, NEVER TRUST the seller. More

I Started a financing process for a car that got sold I requested yesterday Sunday 6/16/19 to be contacted in reference of a Honda Pilot in excellent shape. I live in Richmond VA and it is very difficult I requested yesterday Sunday 6/16/19 to be contacted in reference of a Honda Pilot in excellent shape. I live in Richmond VA and it is very difficult to find this kind of car in very good conditions and with a clean Carfax. I was willing to take it from Texas. Today Mon 6/17/19 am a salesman contacted me giving me the great news that the car was available. I told him that I was very interested in it and he requested me personal information to start with the financing process. At 2.22 pm of Monday 6/17/19 the salesman left me a voicemail saying that he got a great deal for me. At 3.01 pm of Monday 6/17/19 the salesman sent me a txt saying that the car was just sold. The minimum that the salesman could have done was contacted me and asked me how serious was my interest in it to buy it or not because there was another person that was interested. In fact, I considered that wasn't necessary since I gave him my info to start with the financing process which its implicit that I really wanted the car. Anyways....I m VERY VERY disappointed with this dealership. They are not serious and there is not commitment with the client. Ricardo Ribera Richmond VA More

Very endearing as we continued through the process. I felt the freedom to ask all the questions needed and could make a decision based on facts and comparisons rather than emotions. Enjoyed the team who I felt the freedom to ask all the questions needed and could make a decision based on facts and comparisons rather than emotions. Enjoyed the team who helped me with the process. Clarence Davis, Brandon Young, Mat and Michael as well as Brandie were all very professional and excited for me in my new truck. Then it got a little emotional. Personally it was God's grace in the process. More

Fast and Painless We saw the vehicle online and decided to find out more information. Within minutes of sending an email I received a call. We had agreed on a price and We saw the vehicle online and decided to find out more information. Within minutes of sending an email I received a call. We had agreed on a price and made plans to purchase the vehicle. Being from out of town, the salesman, Mr. Perez, did all the leg work for us and was very helpful. We got to the dealership and the process was so fast and painless! Our finance guy was also awesome! They had us in our new vehicle before noon! More

Great experience from the moment we showed up. Easy to negotiate with, even took my wife back home when she needed to return. Would buy here again experience from the moment we showed up. Easy to negotiate with, even took my wife back home when she needed to return. Would buy here again More

Great Agency I have received nothing but very courteous treatment from the time I purchased my preowned LaCrosse and the several oil changes since. My thanks to Mc I have received nothing but very courteous treatment from the time I purchased my preowned LaCrosse and the several oil changes since. My thanks to McKinney Buick. More

Best (Adult) Day Ever Honestly best experience with car buying/shopping ever. I had never been through this before (with a legit dealership) and I was going through it alon Honestly best experience with car buying/shopping ever. I had never been through this before (with a legit dealership) and I was going through it alone. Jared, Rod and Joshua made me feel so comfortable and really truly cared about finding something within my budget yet still managing to give me everything I asked for and more. I can’t tell you how happy I am with my new car. I wish I could do the whole day over again. More

Best buying experience yet Everyone was so nice and helpful, truly made us feel important. This is by far the best buying experience my husband and I have ever had! They will wo Everyone was so nice and helpful, truly made us feel important. This is by far the best buying experience my husband and I have ever had! They will work with you as much as they can! More

The Greatest Car Buying Experience I just need to take a moment to brag about the incredible staff at McKinney Buick GMC! I began searching for a new vehicle when my 2011 Dodge Nitr I just need to take a moment to brag about the incredible staff at McKinney Buick GMC! I began searching for a new vehicle when my 2011 Dodge Nitro decided to take its wiring issues and multiply them. What started as the clock losing time the day I bought the car in 2012 became a whole range of wiring problems including the horn randomly honking & the hazards running periodically while the engine was off. Last week was the icing on the cake because the battery was being drained overnight while the car sat on my driveway. I got online and started hunting. I drove a GMC Terrain as a rental a couple of years ago and I only remembered how comfortable every one of those 2,057.1 miles were that I drove. I came to realize that there weren’t many used GMC options which told me without question that they are a vehicle make people keep. I wanted to be one of those people who loved their car so much they couldn’t imagine driving anything else! You guys, I stumbled across the team at McKinney Buick GMC only to realize I’d liked their Facebook page a year ago when I’d read their reviews then. - Derrick Bofferding (sales), Josh Lewis (finance manager), and all of the unsung heroes who worked with my less than stellar credit score not only made me feel like I was a part of the family, but they treated me with respect. I didn’t feel at all like I was being given a sales pitch. I felt like their entire team understood my frustration with my inability to be free to get up and go as I please. Their team went out of their way to stay late and cater to my questions. - I cannot say enough positive about them! Perhaps the greatest evidence I have of the way I was treated was the fact that I reached out willingly to give Derrick a hug as we left. Both my mom & my brother’s jaws were about on the ground. Because I don’t do hugs, I don’t do people in my personal space. But these guys went out of their way to make me feel welcomed and comfortable throughout the entire process, from the time my initial inquiry hit their system to the moment I drove out of the parking lot. And for that, they’ll never truly understand the impact they’ve had on me. I am beyond happy with my purchase and will be back to McKinney Buick GMC for years to come as they have certainly exceeded my expectations and have earned a client for life! More

GMC Denali Service work I always feel like the service department does a great job, and deals honestly with customers. Always bring my GMC for service/repairs to Mckinney GMC I always feel like the service department does a great job, and deals honestly with customers. Always bring my GMC for service/repairs to Mckinney GMC! More