McKinney Buick GMC

Brad in service was amazing to work with. Kept us updated on when parts would arrive and made sure it was a quick turn around to repair before we left town for the holidays. Will request him from now on! on when parts would arrive and made sure it was a quick turn around to repair before we left town for the holidays. Will request him from now on! More

I purchased my gmc yukon on 11.02.2019. The sales reps Josh and Perez, were awesome. However, SERVICE DEPT IS HORRIBLE! The manager has no customer service skills whatsoever, so you can imagine how th Josh and Perez, were awesome. However, SERVICE DEPT IS HORRIBLE! The manager has no customer service skills whatsoever, so you can imagine how the remaining staff treats customers. On Saturday Nov. 9th, my vehicle was detailed/onstar setup. Got home and realized my GPS is defected. Called back and they requested I bring my vehicle back in. Please keep in mind that I live an hour away. I go ahead and decide to bring my vehicle back to the dealership. Dan, the service manager, helped me and adv. he would have to order a part and he'd be in touch. (Fast Forward), here we are 2weeks later, Monday, November 25th, no callback, no follow up, and after several attempts on my end to get an update, BRANDY, had the audacity to HANG UP on me!!! Dan never followed up, refused to call me back. I just dont understand. A simple update would have solved the problem, but instead of taking ownership of the situation, the Service Dept has turned this into a pure xxxx show. I get it Dan, you're busy, managing ... but BRANDY?! She's busy making a simple issue a lot worse. I'm sure she's done this before. She needs training over providing excellent customer service. I want this complaint to go as far as it possibly can go! Update: Called Corporate, Dealership was provided another opportunity to make things right, but of course, failed to do so. Car problems still exist. Next step is BBB. Who would've thought, buying a car from a dealership would need so much immediate service!!! Nothing but problems! More

Matt internet sale manager and Caleb helped me and my wife with every aspect of purchasing our new truck. Matt, made sure that our concerns/needs were meet in every way! Including taking family time off wife with every aspect of purchasing our new truck. Matt, made sure that our concerns/needs were meet in every way! Including taking family time off to assist us on our travel and comfort in order for our purchase to run as smoothly as possible. As for Caleb! A very knowledgeable sales member with absolute clarity and commitment to helping us . More

Service Justin, service advisor is the BEST....always responds. Outstanding and goes above and beyond. Also, the man who pops the popcorn, smiles & greet Justin, service advisor is the BEST....always responds. Outstanding and goes above and beyond. Also, the man who pops the popcorn, smiles & greets everyone and makes sure the waiting area is clean and in order - a true gem. More

Great Staff Service staff at McKinney GMC is top notch. They take excellent care of customers and make sure that they are informed on the status of service. I l Service staff at McKinney GMC is top notch. They take excellent care of customers and make sure that they are informed on the status of service. I like the personal touch that they take with each customer. More

I had a great experience with Mr. T! He put me in a car that I could afford and made the process so easy. He was kind and very considerate of our time! that I could afford and made the process so easy. He was kind and very considerate of our time! More

Service, sales and management We have been dealing with McKinney Buick GMC since 2013 and purchased 5 cars from as well as family and friends. We highly recommend them. See Caleb We have been dealing with McKinney Buick GMC since 2013 and purchased 5 cars from as well as family and friends. We highly recommend them. See Caleb for an excellent buying experience. See Joshua for all your service needs. Managers always take time to stop and say hello and check to ensure all is being handled and we are well taken care of. You will become part of the McKinney Buick GMC family. More

Worst dealership I have ever dealt with. Refused to honor USAA car buying service price. Also tried to add on additional money to sales quote. Do not deal with these people. honor USAA car buying service price. Also tried to add on additional money to sales quote. Do not deal with these people. More

My salesman, Michael Perez, was exceptional and made the process of buying a good fit the best I’ve experienced. Ask for Perez for all your car buying needs! process of buying a good fit the best I’ve experienced. Ask for Perez for all your car buying needs! More

I had a wonderful buying experience! I was nervous about having to buy a car; but Chad was really super nice and not overbearing and pressuring. He was very patient and accommodating. Wh I was nervous about having to buy a car; but Chad was really super nice and not overbearing and pressuring. He was very patient and accommodating. When I spoke to Ron, he was very intentional about making sure that the sale met my budgetary needs. Overall, they all were a great group of people! More