McKinney Buick GMC

Job 1 Service! Prompt, timely, great, outstanding, thats it! Job 1 Service! Prompt, timely, great, outstanding, thats it! Job 1 Service! Prompt, timely, great, outstanding, thats it! it! Job 1 Service! Prompt, timely, great, outstanding, thats it! Job 1 Service! Prompt, timely, great, outstanding, thats it! More

Outstanding service experience today! I’d highly recommend McKinney GMC! Sam Whisenhunt was incredible to work with and we left very satisfied with our experience! recommend McKinney GMC! Sam Whisenhunt was incredible to work with and we left very satisfied with our experience! More

Was under a time restraint to be on the road by a certain date and Josh Mareno jumped through hoops to make that happen. Thank you date and Josh Mareno jumped through hoops to make that happen. Thank you More

Service department is HORRIBLE!!! I have 9 months with my car and have been to service 5 times. Every time I take it to service I am told it will take it 1-2 days to get it fixed. Always a BIG LIE. I am alwa car and have been to service 5 times. Every time I take it to service I am told it will take it 1-2 days to get it fixed. Always a BIG LIE. I am always told they will call me back with an update it never happens. I always have to call to check on my car But never get a call back. I have had to drive 1 hour to get status only for them to tell me my car has not been looked at. I never get my call returned but 3/6 times I have walked in on them being on their personal phones laughing with each other. This last time was the cherry on the cake. I took my car in due to A/C problems. I took it in and came across Robert (the manager) before I left my vehicle I clearly asked him if my car would be ready by the following day because I was going out of town. This is exactly what he said “ Yes, I am the manager and I will make that work” I had to go at the end of the day the next day to get my vehicle because I was leaving on a very important work trip. Only for them to tell me it was not even yet. He said he could get me a car for 3 days but that was it when he knew I was driving 9 hours and I was going to be out for a whole week. That was all he could do!!! Then gave me a super tiny car when I drive a Yukon. I had to borrow another car to get all my work supplies in and be able to travel. They still charged me $190.00 for the rental car that I didn’t even use. Not once did they apologize all he said was he wasn’t going to argue with me because I was holding down to his OWN words. Keep in mind I was never arguing with other him ALL I WANTED was a solution something they couldn’t do for me. Very very frustrating service!!! More

Stay away from their service department We were very disappointed by our experience at this dealerships service department. We dropped the car off yesterday to diagnose a noise coming from t We were very disappointed by our experience at this dealerships service department. We dropped the car off yesterday to diagnose a noise coming from the front. We were told it might be a day or two. No one called us with updates by late afternoon on day two so we called them. We were told that no one had looked at it yet and that he had put it in the que but had no idea when they would get to it. We found this to be very unacceptable response. We went down and picked it up and the service guy would not even look at us or apologize for the delay. Terrible customer service. Stay away from them. More

Derrick B. was awesome We bought 2 vehicles and Derrick was awesome. If you need a vehicle without the usual 'car salesman' pitch and pressure, I highly recommend you go see We bought 2 vehicles and Derrick was awesome. If you need a vehicle without the usual 'car salesman' pitch and pressure, I highly recommend you go see Derrick B. He went above and beyond any salesman I have ever dealt with. He was patient, helpful and very knowledgeable. Derrick kept asking if we were happy with our choice and took the time to show me how things worked in my Terrain. He took the same amount of time with my husband and his Canyon. It was very late by the time we were finished, but no steps were skipped. Our vehicles were detailed, Michelle inspected the vehicles after and they were perfect. I would definitely recommend McKinney Buick GMC to anyone looking for a quality care buying experience. Brandon in Finance explained everything clearly and made sure we got the best warranty coverage and stayed in our price range. More

I had a great buying experience. My family and I have purchased 6 vehicles from Perez. Pleas ask for him. He’ll take great care of you. purchased 6 vehicles from Perez. Pleas ask for him. He’ll take great care of you. More

Perez helped me with getting the truck I needed he also answered my questions, the test drive was great and made my shopping experience perfect. answered my questions, the test drive was great and made my shopping experience perfect. More

Brad in service was amazing to work with. Kept us updated on when parts would arrive and made sure it was a quick turn around to repair before we left town for the holidays. Will request him from now on! on when parts would arrive and made sure it was a quick turn around to repair before we left town for the holidays. Will request him from now on! More

I purchased my gmc yukon on 11.02.2019. The sales reps Josh and Perez, were awesome. However, SERVICE DEPT IS HORRIBLE! The manager has no customer service skills whatsoever, so you can imagine how th Josh and Perez, were awesome. However, SERVICE DEPT IS HORRIBLE! The manager has no customer service skills whatsoever, so you can imagine how the remaining staff treats customers. On Saturday Nov. 9th, my vehicle was detailed/onstar setup. Got home and realized my GPS is defected. Called back and they requested I bring my vehicle back in. Please keep in mind that I live an hour away. I go ahead and decide to bring my vehicle back to the dealership. Dan, the service manager, helped me and adv. he would have to order a part and he'd be in touch. (Fast Forward), here we are 2weeks later, Monday, November 25th, no callback, no follow up, and after several attempts on my end to get an update, BRANDY, had the audacity to HANG UP on me!!! Dan never followed up, refused to call me back. I just dont understand. A simple update would have solved the problem, but instead of taking ownership of the situation, the Service Dept has turned this into a pure xxxx show. I get it Dan, you're busy, managing ... but BRANDY?! She's busy making a simple issue a lot worse. I'm sure she's done this before. She needs training over providing excellent customer service. I want this complaint to go as far as it possibly can go! Update: Called Corporate, Dealership was provided another opportunity to make things right, but of course, failed to do so. Car problems still exist. Next step is BBB. Who would've thought, buying a car from a dealership would need so much immediate service!!! Nothing but problems! More