McKinney Buick GMC

McKinney Buick GMC responded

Thank you for your detailed and glowing review! We're thrilled to hear that your experience with McKinney Buick GMC was so positive from start to finish. It's fantastic that you found our team upfront, concise, and prompt in addressing your vehicle's needs. We're delighted that you appreciated our communication throughout the maintenance process and the friendliness of our staff. Your satisfaction is our priority, and we're glad we could exceed your expectations. Thank you for recommending our facility for OEM service—we truly appreciate your feedback and look forward to serving you again in the future!

McKinney Buick GMC responded

We're truly sorry to hear about your experience. Your satisfaction and trust are paramount to us, and it's disheartening to learn that your interaction with us fell short of your expectations. We strive to be transparent and upfront about all pricing and fees associated with our vehicles, and it's concerning to hear that there was a misunderstanding regarding the Dealer Prep charge. Your feedback is essential to us, and we want to address your concerns promptly to ensure that this type of situation does not happen again in the future. To discuss this matter further and explore potential solutions, we encourage you to reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. David is committed to assisting you and addressing any unresolved issues to your satisfaction. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right for you. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.

rfcrum responded

I already brought this to David’s attention via email. Twice, in fact. He responded with what appeared to be a ‘canned’ response email indicating an internet sales manager should be contacting me. When I responded to that one, the only I contact I received in response was a very poorly written one sentence email from a sales consultant. The guy couldn’t even put a sentence together, much less formulate a professional response on behalf of the dealership’s General Manager. Please, tell me again how you value customer satisfaction and trust is paramount. Doubtful! Ross

McKinney Buick GMC responded

Thank you for your amazing review! We're thrilled to hear that McKinney Buick GMC is the best dealership around and that Mike and his team provided you with stellar service. Your kind words mean a lot to us, and we're grateful for your recommendation to ask for Mike. Providing exceptional service is our top priority, and we're delighted to have exceeded your expectations. We appreciate your feedback and look forward to serving you again in the future at McKinney Buick GMC!

tntmckenney responded

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McKinney Buick GMC responded

Thank you for your outstanding review! We're thrilled to hear that your experience at McKinney Buick GMC was amazing from start to finish. William, Travis, Jason, and Luke are dedicated to providing first-class customer service, and it's great to know they met your expectations while maintaining professionalism throughout the negotiation process. We appreciate your kind words and look forward to serving you again!

McKinney Buick GMC responded

Thank you for your review! We're glad to hear that you found the staff at McKinney Buick GMC to be friendly and courteous. We appreciate your feedback regarding the organizational structure, and we'll take it into consideration to ensure smoother operations in the future. Our goal is to provide a seamless experience for our customers, and we'll work on optimizing our processes to better serve you. If you have any further concerns or suggestions, please feel free to reach out. We appreciate your feedback and hope to exceed your expectations in the future!

McKinney Buick GMC responded

Thank you for your review! We're thrilled to hear that you had an excellent, efficient, and professional experience at McKinney Buick GMC. Providing a no-nonsense approach to car buying and delivering the best experience possible for our customers is what we strive for. We're delighted that we could meet your expectations and provide you with the best buying experience you've ever had. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

McKinney Buick GMC responded

Thank you for your review! We're thrilled to hear that you had a positive experience at McKinney Buick GMC and that our team's kindness made a difference for you. Providing amazing support and ensuring customer satisfaction are our top priorities, and we're delighted that we could help you find your car. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

McKinney Buick GMC responded

Thank you for the fantastic review! We're so happy to hear that you had a positive experience at every step of the process, from management to sales to service. Clear communication is incredibly important to us, and we're thrilled that our team excelled in keeping you informed. Thanks again for choosing us!

McKinney Buick GMC responded

Thank you for your candid review regarding your recent experience. We sincerely apologize that the advertised Certified Pre-Owned (CPO) vehicle and warranty process fell short of your expectations. We would appreciate the opportunity to discuss your experience in more detail and regain your trust. Our General Manager, David Kelley, would like to connect with you directly to apologize and answer any questions you may have. David can be reached at Dkelley@mckinneybuickgmc.com. Thank you again for bringing this matter to our attention. We look forward to hearing from you and working to regain your confidence.

McKinney Buick GMC responded

Thank you so much for your kind words about Brad Reed! We're thrilled to hear that he provided such exceptional service and went above and beyond to take care of your Yukon. It means a lot to us that you trust Brad and the McKinney Buick GMC service department, even though there's a closer dealership to you. We appreciate your business and look forward to serving you again in the future. Please don't hesitate to reach out to Brad directly if you ever have any questions or concerns.