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McKinney Buick GMC

Mckinney, TX

4.0
680 Reviews

3950 S Central Expy

Mckinney, TX

75069

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Showing 680 reviews

June 23, 2021

Good service in reasonable time period. Did everything I asked and more. Service Representative was helpful and continually kept me informed. More

by Pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Rodriguez
Jun 24, 2021 -

McKinney Buick GMC responded

Thank you for your positive feedback, from all of us here at McKinney Buick GMC!

June 19, 2021

Over all ABOVE & BEYOND customer service!! Specially from my sales rep Chad. Malcolm Tod, Chad & female rep at end of night were assisting me past business hours, close to midnight. Customer service I’m this More

by DevilDog
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malcolm Tod, Chad George & female rep didn’t get her name.
Jun 21, 2021 -

McKinney Buick GMC responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

June 16, 2021

Able to do my service same day I called not three days later. Did a good job of the service. Cleaned my truck Inspected all systems More

by clp10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Reed and Jacob L.
Jun 17, 2021 -

McKinney Buick GMC responded

Thank you for your positive review!

Jun 18, 2021 -

clp10 responded

Go service

Jun 18, 2021 -

clp10 responded

Good service

June 14, 2021

Excellent service, Shift to Park light came on and required repair. Called dealer and established service appointment for the same morning. Extended repair time necessitated that I leave dealership More

by emroyg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John "Chip" Ruckel, Daniel Garcia, Justin Luna, Rodney Bellar
Jun 15, 2021 -

McKinney Buick GMC responded

Thank you for your positive review!

Jun 15, 2021 -

emroyg responded

You are welcome. Keep up the good work.

June 08, 2021

Everyone at this dealership was AWESOME!!!very helpful and lots of fun. The overall experience was wonderful! I love the vehicle I chose!!!! Thank you Mckinney Buick/GMC More

by kitKat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edu Rodriguez. Malcolm Todd... Bonnie
Jun 09, 2021 -

McKinney Buick GMC responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

May 28, 2021

I got the Royal Treatment!! Got the ZakTech treatment and regular service for my 2018 GMC Sierra SLT I bought new from GMC McKinney Texas. My truck was spotless and glowing after a day at GMC McKinney. Mr. More

by Jeepguy2_knowles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Reed
Jun 01, 2021 -

McKinney Buick GMC responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

May 26, 2021

Chad G and Vonnie were amazing to work with. They were attentive, efficient and delivered extraordinary service. I highly recommend them as they were flexible to our needs and truly treated us like family More

by Zenobia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad George and Manager Vonnie
May 26, 2021 -

Zenobia responded

Thank you for having exemplary employees! Chad G and Vonnie are simply the BEST!

May 27, 2021 -

McKinney Buick GMC responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

May 20, 2021

Just purchased my second vehicle at McKinney GMC. They've got a clean buying process that removes many of the old time wasting activities that made people hate buying a car. Great job by the team. More

by John K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edu Rodriguez, Chad George
May 21, 2021 -

McKinney Buick GMC responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

May 14, 2021

Shady practices.Got a quote from KBB for my used trade Shady practices. Got a quote from KBB for my used trade from McKinney Buick GMC. Went to store, they won't honor quote. In addition, used car prices More

by jdkmeadows
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Dotson, Cynthia Taylor, Laura Claydon
May 19, 2021 -

McKinney Buick GMC responded

We never want a customer to feel as though we aren't doing everything in our power to honor a price. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.

May 24, 2021 -

jdkmeadows responded

Update: Reached out to the GM as instructed by the response. Never heard a thing in return. Just proves the point.

May 14, 2021

I asked 2 different guys over the phone to please put my inspection sticker in my windshield. I was told they’d be happy to do it. Guess what.... Never got done! More

by Vhughes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Junior
May 19, 2021 -

McKinney Buick GMC responded

Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.

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